Sr Ops Administrator - MySchedule

FedEx; Trenton (NJ); On-site; USD 25,000 - 38,000; Full time

Job summary

FedEx Ground is seeking an administrative coordinator to support hub and station operations, focusing on ERMA and MySchedule systems. You will manage rosters, assist with reporting, and serve as a first point of contact for customer inquiries.

The role involves data entry, document processing, and basic HR tasks, including recruiting support and file maintenance, while upholding confidentiality in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Four years of customer service, clerical, or related experience required.
• Proficient in typing, data entry, and MS Office applications.
• Strong customer service and communication skills in a fast-paced environment.

Responsibilities

• Support roster management for NGS systems (ERMA, MySchedule) with operations.
• Provide frontline customer service and resolve inquiries.
• Prepare data metrics and reports for management.
• Assist HR processes including recruiting and file maintenance.
• Perform clerical tasks such as filing, copying, faxing, and answering calls.

Skills

Customer service

Data entry

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Responsible for performing the administrative functions for any or all hub and station operational areas in reference to the Next Generation Staffing (NGS) including but not limited to), Employee Roster Management Application (ERMA), the ERMA Dashboard, MySchedule , including reporting and the MySchedule Dashboard. Serves as a customer’s first line of contact for a variety of issues. May also provide clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance, customer service and human resources.

Essential Functions

• Responsible for the support, maintenance and roster management of Next Generation Staffing (NGS) systems, including Employee Roster Management Application (ERMA) and MySchedule in collaboration with operations and MySchedule management,
• Prints rosters from MySchedule systems and provide to management for daily operational sort function.
• Works closely with management on filtering, printing, and preparing data metrics within reporting dashboards.
• Support package handlers with set-up of MySchedule, including set up of Identity Now, set up of Fed Ex enterprise passwords, and MySchedule app download.
• Assists with all package handler tasks and troubleshooting within MySchedule.
• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Responsible for records management tasks such as maintenance, destruction and inventory.
• Ensures all package handler information is updated into corresponding systems In addition to the essential functions above and below, essential functions in Quality Assurance/Loss Prevention and Linehaul may be required and are part of the expanded job description. Additional Operations essential functions:
• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data into various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review. Additional HR essential functions:
• Provides support for the recruiting process (e.g., scheduling interviews, sending backFedEx checks, attending job fairs/recruitment events as needed and contacting selected candidates.
• Provides customer service and support for both internal and external customers for HR-related processes.
• Assists with maintenance of job files; ensures proper dispositioning of all applicants and maintains personnel files for all employees.
• Conducts the new hire orientation process (e.g., scheduling the orientation, preparing orientation paperwork, and creating the employee file), including I9 completion/compliance.
• Provides support on auditing, reviewing, and processing the human resources paperwork and forms.
• Provides support with the package handler sort observation process (e.g., scheduling tour times, arranging tour guides, and maintaining the sort observation log).
• Generates, compiles, and distributes HR reports.
• Participate in special projects, to include job fairs and HR Assessments, etc.
• Provides support to HR Department as needed.
• Must maintain confidentiality and perform all duties in accordance with company policies and procedures.
• Performs other duties as assigned.

Minimum Education

• High School Diploma or GED required

Minimum Experience

• Four (4) years customer service, clerical or related experience required.

Knowledge, Skills, and Abilities

• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Preferred Qualifications:

Pay Transparency:

Pay: $18.19-$27.34/hour

Additional Details: Position schedule will be Outbound/Evenings. Candidate must be able to work various schedules including weekends.

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In CT, IL, MD, MN, and NJ any compensable Security and Walk Time will be paid to non-exempt/hourly employees at the state minimum wage.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)