Sr Operator, Operations

American Water Co.; Oakhurst (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) plan

Defined contribution plan

Employee stock purchase plan

Medical insurance

Dental and vision coverage

Paid time off

Life insurance

Disability benefits

Wellness programs

Job summary

American Water is seeking an operator to manage daily water treatment and distribution facilities, ensuring safety, compliance, and accurate record-keeping. The role includes responding to customer service orders, leaks, and meter readings, and may involve on-call duties with provided benefits and salary growth opportunities.

The position emphasizes working under supervision in water system operations, requiring basic knowledge of water systems and a California driver’s license, with

Qualifications

• Basic knowledge of water system construction, distribution, or plumbing.
• Water Treatment Operator and Distribution Operator certification desirable.
• Ability to communicate verbally and in writing with internal and external customers and to read/record meter readings.

Responsibilities

• Daily operation and maintenance of water treatment and distribution facilities.
• Perform chemical adjustments to ensure treatment meets regulated requirements.
• Respond to customer service orders, investigate leaks, repair/service lines, read meters and manage related tasks.
• Drive company vehicle and provide on-call and emergency duties as needed.

Skills

Water system knowledge

Reading meter readings

Communication skills

Education

High school diploma or equivalent

Job description

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!

About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement,and you will have the opportunity for continued salary growth.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, EmployeeStock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits,health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

#LI-MR23

#LI-Onsite

Primary Role

Under the supervision of the Operations Supervisor, responsible for operation and maintenance of water treatment, production, anddistributionoffacilities of the water system. Works safety and assures thatwatersystem meets compliance requirementsthroughaccuraterecord keeping, sampling, and required maintenance.

Key Accountabilities

Duties include daily operation and maintenance of water treatment and distribution facilities. The operator performs chemical adjustments andadditionsasrequiredto ensure treatment meets regulated requirements. Monitors operation of the treatment plant and associated functions,maintainsaccuraterecord keeping, and takes water samples.

Responsible for responding to customer service orders, investigating customer leaks, repairing and locating service lines, locating main valves, maintaining fire hydrants, fire hydrant inventory and parts inventory, marking utility mark outs, obtaining bacteriological and other water quality samples, assisting with system flushing, and assisting with water main break repairs or replacement. Customer service duties include investigating customer complaints and inquiries, obtaining billing survey information, meter reading, andinitiatingand terminating customer water services.

Interactswith customers in the field when investigating customer inquiries and/or service leaks. Drives companyvehicle. Provides on-call and emergencydutyas needed.Maintainsrecord keeping. Special projects and assignments asrequired.

Knowledge/Skills

Basic knowledge of water system construction, distribution, or plumbing background is desirable.

Water Treatment Operator and Distribution Operator certification is desirable.

Requires ability to communicate verbally and in writing with internal and external customers as well as the ability to accurately read and record meter readings and other related information and perform basic mathematical calculations.

Experience/Education

High school diploma, GED, or equivalent is required.

The position requires a valid California Class C Driver’s license with minimal moving violations.

Requires ability to communicate verbally and in writing with internal and external customers as well as the ability to accurately read and record meter readings and other related information and perform basic mathematical calculations.

• Required to wear PPE

Requires daily walking and/or climbing on varied terrain. May require bending, stooping, kneeling, and digging with equipment.

Liftingto 50 pounds unaided may berequired. Approximately 20– 30% of the position is sedentary, either in the office or in a company vehicle.

May require the physical ability to perform labor-intensive activities such as digging, movingequipment,and working long hours in emergency situations.

Position has potential exposure to hazardouschemicals and requirestheuseofappropriate safetyequipment.

Licenses & Certifications:

Water System Operator IrequireaT1 Water Treatment Certification and D1 Distribution Certification within one year of hire.

Candidates with skills and experience matching therolethat are not currentlyT1, D1certified may be considered for the position, if agreeable to therequirement.

Other:

Repair/Replace curb stops

System flushing

Obtain bacteriological and other samples

Join American Water... We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they arean individual with a disability, protected veteran or other status protected by federal, state, and local laws.