Sr. Operations Manager , Reverse Logistics

Amazon Inc.; Horn Lake (MS); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Inc. in Horn Lake, MS is seeking a Sr. Operations Manager for Reverse Logistics. You will lead a team of Operations and Area Managers, mentor leaders, and drive safety, quality, and customer experience across the Returns Center.

You will collaborate with HR, Finance, Facilities and IT to secure resources and implement scalable improvements while delivering on business objectives. A strong focus on leadership development and associate relations is expected.

Qualifications

• Bachelor's degree or equivalent required.
• 2+ years of equivalent experience preferred.

Responsibilities

• Drives safety and quality process changes and Lean initiatives to meet and exceed the business plan.
• Oversees overall safety, quality, operational performance, and customer experience across all departments.
• Sets and clarifies requirements for Operations and Area Managers; measures performance and provides feedback.
• Leverages managers to source ideas and create improvement plans for the area.
• Ensures scalable best practices are shared across departments and shifts.
• Coordinates with HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers to secure resources for projects.

Education

Bachelor's degree or equivalent

Job description

Sr. Operations Manager , Reverse Logistics

Job ID: 10517463 | Amazon.com Services LLC

Job Overview

Sr. Operations Managers are responsible for all people development and operational objectives to raise the bar and deliver for customers. This includes managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, and fostering a culture of strong employee relations and leadership growth within the Returns Center.

Key Job Responsibilities

• Drives creation of Safety and Quality process changes and other Lean initiatives to enable their functional area and ultimately the RC to meet and exceed business plan.
• Responsible for the overall safety, quality, operational performance, and customer experience across all departments.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that scalable best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

A Day in the Life

• Inspect, measure, and take appropriate action based on prior day and trending performance across all success measures.
• Participate in cross-functional, strategic planning meetings at site and region level.
• Respond to any appropriate escalations in scope.
• Engage, coach, and teach leaders, support team members, and associates across all levels and functions.
• Invest time in planning and execution of long term, scalable solutions for dynamic, complex areas of business need.

About the Team

MEM3 is a Reverse Logistics Returns Center in Horn Lake, MS and one of the most dynamic environments in the ReLo network. We are mid-conversion on a Next-Gen Building transformation while running a live operation, producing leadership development programs that have produced network-recognized results, and driving a culture rooted in associate-first leadership and continuous improvement. Our philosophy is simple: Build, Grind, Thrive. We invest in our leaders the same way we invest in our associates with structure, accountability, and genuine development. If you want to lead at a high bar, this is the team.

Basic Qualifications

• Bachelor's degree or equivalent

Preferred Qualifications

• 2+ years of equivalent experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, MS, Horn Lake - 135,000.00 - 182,700.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.