Sr. Operations Manager, BOS3

Amazon.com Services LLC; Massachusetts; On-site; USD 135,000 - 183,000; Full time

Job summary

Amazon.com Services LLC is seeking a Senior Operations Manager for our North Andover Fulfillment Center in Massachusetts. You will lead a team of Operations and Area Managers, drive Lean improvements, and ensure safety, quality, and customer experience across inbound or outbound operations.

You will set clear performance expectations, coach staff, and coordinate with HR, Finance, facilities, and IT to secure resources for strategic projects.

Qualifications

• Bachelor's degree or 2+ years of equivalent experience.
• Experience leading Operations and Area Managers.
• Strong safety and quality focus.

Responsibilities

• Drive creation of quality and Lean initiatives to help the FC meet business plans.
• Oversee safety, quality, performance and customer experience for Inbound or Outbound operations.
• Set expectations for Operations and Area Managers; measure and provide feedback on performance.
• Leverage Ops Managers by sourcing ideas and building improvement plans.
• Share best practices across departments, shifts and network.
• Collaborate with HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers to secure resources.

Skills

Leadership

Mentoring

Lean initiatives

Safety focus

Quality focus

Process improvement

Education

Bachelor's degree or equivalent

Job description

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Responsibilities

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Additional Job Elements

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience

Preferred Qualifications

• 2+ years of equivalent experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, MA, North Andover - 135,000.00 - 182,700.00 USD annually