Sr. Operations Manager

Socket.dev; Shepherdsville (KY); On-site; USD 121,500 - 164,400; Full time

Benefits offered by this job

Health insurance (medical, dental, vis

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon is seeking an experienced Operations leader based in USA, KY, Shepherdsville to drive quality initiatives, Lean changes, and safety/quality/performance across inbound or outbound operations. You will set expectations for Operations and Area Managers, measure performance, and push improvement plans while coordinating resources with HR, Finance, Facilities, Safety, IT, and other senior managers.

The role emphasizes sharing best practices across shifts and departments, leveraging leadership

Qualifications

• Bachelor's degree or 2+ years of equivalent experience.
• 5+ years of direct management experience.
• Experience in Engineering, Operations, Business Administration, or a related field.

Responsibilities

• Drive quality initiatives and Lean changes to help the FC meet business plans.
• Ensure safety, quality, performance and customer experience for Inbound or Outbound ops.
• Set clear requirements for Operations and Area Managers; measure and hold accountable.
• Leverage Managers to source ideas and create improvement plans.
• Share best practices across departments, shifts and network.
• Collaborate with HR, Finance, Facilities, Safety, IT and senior ops to secure resources.

Skills

5+ years of direct management

Education

Bachelor's degree or equivalent

Job description

Key job responsibilities

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Basic Qualifications

• Bachelor\'s degree or equivalent, or 2+ years of equivalent experience
• 5+ years of direct management experience

Preferred Qualifications

• Experience in Engineering, Operations, Business Administration, or a related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you2re applying in isn2t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits

USA, KY, Shepherdsville - 121,500.00 - 164,400.00 USD annually