Sr. Operations Manager

Amazon; Oxnard (CA); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

RSUs

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Oxnard, CA is seeking a Senior Operations Manager to lead a large-scale fulfillment operation at the OXR1 facility, serving millions of customers daily.

You will own budgetary performance, develop leaders, drive Lean process improvements, ensure safety and quality, and collaborate with HR, Finance, Facilities, Safety, IT and other leaders to deliver exceptional customer service.

Qualifications

• Bachelor's degree or equivalent; 7+ years of direct management in manufacturing, production, or distribution.
• Experience with performance metrics and process improvement using Lean techniques.
• Full staffing lifecycle experience including hiring, performance management and promotions.

Responsibilities

• Own the operation with accountability for budgetary performance and optimal functioning in Inbound or Outbound.
• Lead and develop a team of Operations and Area Managers; set expectations and drive accountability.
• Drive continuous improvement with Lean initiatives, process innovations and quality programs.
• Deliver world-class customer experience by meeting safety, quality, and performance standards.
• Collaborate with HR, Finance, Facilities, Safety, IT and peers to secure resources and share best practices.
• Nurture ideas from the team and translate them into actionable improvement plans.
• Share best practices across departments, shifts, and the broader network.

Skills

Budget management

People development

Lean techniques

Operational excellence

Cross-functional leadership

Education

Bachelor's degree or equivalent

Job description

Description

Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers. As a Senior Operations Manager at our OXR1 building in Oxnard,CA, you'll be at the helm of a large-scale operation that delivers for millions of Amazon customers every day. This is your opportunity to lead, innovate, and make a measurable impact on one of the world's most customer-obsessed supply chains. Be part of something extraordinary from day one.

What You'll Do

• Own the operation – Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).
• Lead and develop leaders – Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.
• Drive continuous improvement – Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.
• Deliver a world-class customer experience – Ensure safety, quality, and performance standards are met or exceeded every single day.
• Collaborate cross-functionally – Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site-wide success.
• Cultivate ideas – Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.
• Share best practices – Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.

Additional Job Elements to this Hands-On Leadership Role

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction / distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience
• Work flexible hours as business demands, including overnight, weekends and holidays
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
• Prior experience with performance metrics, process improvement and Lean techniques
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination

Preferred Qualifications

• Ability to handle changing priorities and use good judgment in stressful situations
• Interest in long-term career development through assignments in multiple FCs across the nation
• Experience with a contingent workforce during peak seasons
• Bachelor's degree in Engineering, Operations or related field. MBA preferred

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Oxnard - 135,000.00 - 182,700.00 USD annually

Company

Amazon.com Services LLC

Job ID: A3183056