Sr. Operations Manager

Amazon; Ontario (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Amazon is seeking a Sr. Operations Manager to lead budgetary, people development and operations objectives at the site.

You will coach a team of Operations and Area Managers to meet performance targets and safety standards, while building leadership bench strength across the Fulfillment Center. The role emphasizes driving Lean initiatives, managing safety and customer experience, and partnering with HR, Finance, Facilities, Safety and IT to secure resources for projects and continuous

Qualifications

• Bachelor's degree or equivalent or 2+ years of experience.
• Engineering/Operations degree and MBA preferred.
• Experience with a contingent workforce during peak seasons.
• Ability to handle changing priorities and stay calm under pressure.
• Interest in long-term career development across multiple FCs nationwide.

Responsibilities

• Drives quality and Lean initiatives to help the FC meet business plans.
• Oversees safety, quality, performance and customer experience for Inbound or Outbound ops.
• Sets clear requirements for Operations and Area Managers; measures performance.
• Leverages managers to source ideas and create improvement plans.
• Ensures best practices are shared across departments and shifts.
• Collaborates with HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers for support.

Skills

Lean initiatives

Team leadership

People development

Stakeholder management

Safety leadership

Education

Bachelor's degree or equivalent

Engineering degree

MBA

Job description

Job ID: 3184273 | Amazon.com Services LLC

Our Sr. Operations Managers are responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers are responsible for all aspects of operations or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Responsibilities

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Additional Job Elements

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air‑conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience

Preferred Qualifications

• Degree in Engineering, Operations or related field and MBA preferred
• Experience with a contingent workforce during peak seasons
• Ability to handle changing priorities and use good judgment in stressful situations
• Interest in long‑term career development through assignments in multiple FCs across the nation

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.