Sr. Operations Manager

Amazon Inc.; Ohio; Hybrid; USD 135,000 - 183,000; Full time

Benefits offered by this job

Sign-on payments

RSUs

Health insurance

Paid time off

Job summary

Amazon.com Services LLC - A57 in Etna, OH is seeking a Senior Operations Manager to lead a large-scale fulfillment operation. You will own budgetary performance, develop leaders, and drive Lean initiatives to exceed goals, ensuring safety and top-tier customer experience.

The role requires a Bachelor's degree or equivalent and involves collaboration with HR, Finance, and other functions across the network. Comprehensive benefits and RSU packages apply.

Qualifications

• Leadership experience in large-scale operations.
• Experience driving Lean initiatives and process improvements.
• Budget accountability for P&L and performance metrics.
• Strong focus on safety, quality, and customer experience.

Responsibilities

• Own the operation—full accountability for budgetary performance, people development, and operational excellence across inbound or outbound.
• Lead and develop leaders—manage, coach, and mentor a team of Operations and Area Managers.
• Drive continuous improvement—champion Lean initiatives and quality programs.
• Deliver a world-class customer experience—ensure safety, quality, and performance standards are met daily.
• Collaborate cross-functionally with HR, Finance, Facilities, Safety, IT, and peers.
• Cultivate ideas—source and translate ideas into actionable improvements across the network.
• Share best practices across departments, shifts, and the broader network.
• Lift and move totes up to 49 pounds.
• Walk/stand for long durations in a large FC facility.
• Work in construction/distribution environments that may be noisy, unheated, or not air-conditioned.
• Access all areas of building safely (ladders, stairs, gangways).
• Bachelor's degree or equivalent.

Skills

Leadership

Lean methodologies

Budget management

Safety standards

Education

Bachelor's degree or equivalent

Job description

Stellen-ID: 10414055 | Amazon.com Services LLC - A57

Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers. As a Senior Operations Manager at our CMH1 building in Etna, OH, you'll be at the helm of a large-scale operation that delivers for millions of Amazon customers every day. This is your opportunity to lead, innovate, and make a measurable impact on one of the world's most customer-obsessed supply chains. Be part of something extraordinary from day one.

What You’ll Do

• Own the operation – Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).
• Lead and develop leaders – Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.
• Drive continuous improvement – Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.
• Deliver a world-class customer experience – Ensure safety, quality, and performance standards are met or exceeded every single day.
• Collaborate cross-functionally – Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site-wide success.
• Cultivate ideas – Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.
• Share best practices – Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.

Additional Job Elements to this Hands-On Leadership Role

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction / distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

- Bachelor\'s degree or equivalent, or 2+ years of equivalent experience

- Bachelor\'s degree or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

Bevorzugte Qualifikationen

- Bachelor\'s degree or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, OH, Etna - 135,000.00 - 182,700.00 USD annually