Sr. Operations Manager

SupportFinity™; Kenosha (WI); On-site; USD 135,000 - 183,000; Full time

Job summary

Amazon in Kenosha, Wisconsin is seeking a Sr. Operations Manager to oversee budgetary objectives, people development and site-wide operations. The role leads a team of Operations and Area Managers and mentors staff to meet performance targets.

You will drive Lean initiatives, ensure safety, quality and customer experience for inbound or outbound streams, and collaborate with HR, Finance, Facilities, Safety and IT to secure resources.

Qualifications

• Bachelor's degree or 2+ years Amazon experience.
• Experience with staffing lifecycle: interviewing, hiring, promotions and terminations.
• 7+ years of direct management experience.
• Work flexible schedule including weekends, nights, and holidays.
• Experience in performance metrics, process improvement, and Lean methodologies.

Responsibilities

• Drives creation of quality initiatives, process change initiatives and Lean initiatives to meet business plan.
• Responsible for safety, quality, performance and customer experience of Inbound or Outbound operations.
• Sets expectations for Operations and Area Managers; measures performance and provides feedback.
• Leverages Managers by sourcing ideas and creating improvement plans.
• Takes proactive steps to share best practices across departments, shifts and network.
• Collaborates with HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers for resources.

Skills

Leadership

Lean methodologies

Staffing lifecycle

Performance metrics

Education

Bachelor's degree

Master's degree

Job description

Description

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Description

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Responsibilities

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, and providing needed support and resources for other staff initiatives.

Additional Job Elements

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Basic Qualifications

• Bachelor's degree, or 2+ years of full-time Amazon experience
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
• 7+ years of direct management experience
• Work flexible schedule including weekends, nights, and holidays
• Experience in performance metrics, process improvement, and Lean methodologies

Preferred Qualifications

• Master's degree or above in relevant field of operations
• Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
• Experience in the areas of management and leadership development, organization development, learning and development, group facilitation, training and training design, or equivalent business experience
• Interest in long-term career development through assignments in multiple FCs across the nation
• Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100
• Demonstrated ability to successfully develop others into higher levels of leadership in an organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WI, Kenosha - 135,000.00 - 182,700.00 USD annually

Company - Amazon.com Services LLC

Job ID: A3181831

About the company

Amazon

Be vigilant about potential scams, phishing attempts, or fraudulent activities, and seek credible sources or reviews to assess the trustworthiness of the company. Remember, your personal and financial security is paramount, and taking preventive measures is crucial to safeguarding your information from potential risks and unauthorized use. SupportFinity is not responsible for any consequences that may arise from disclosing such information to unauthorized or fraudulent entities.