Sr. Operations Manager

Amazon; Fayetteville (NC); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Fayetteville, NC is seeking a Sr. Operations Manager to oversee budgetary, people development, and operational objectives at the site.

You will lead a team of Operations and Area Managers, coaching them to hit performance targets while building positive employee relations. This strategic role balances operational excellence with leadership development, driving Lean initiatives and cross-department collaboration to ensure safety, quality and customer experience across inbound or

Qualifications

• 7+ years direct management experience in a manufacturing, production or distribution environment
• Experience with performance metrics, process improvement and Lean techniques
• Bachelor's degree or equivalent, or 2+ years of Amazon experience

Responsibilities

• Lead development and implementation of quality initiatives and Lean process improvements to enhance operational efficiency
• Responsible for overall performance of either Inbound or Outbound operation including safety, quality and customer experience
• Set and clarify requirements and expectations for Operations and Area Managers; measure performance and provide feedback
• Leverage Operations and Area Managers by sourcing and nurturing ideas and creating improvement plans
• Share best practices across departments, shifts and network
• Work with HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers to secure resources for projects and initiatives

Skills

Lean methodologies

People management

Performance metrics

Operational leadership

Education

Bachelor's degree in Engineering/Operations

MBA preferred

Job description

Description

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching and mentoring them to ensure performance objectives are met. The Sr. Operations Manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Fulfillment Center (FC). This position requires a strategic leader who can balance operational excellence with team development while driving results across all areas of the facility.

Responsibilities

• Leads the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency within their functional area and enable the FC to consistently achieve and surpass business objectives.
• Responsible for overall performance of either Inbound or Outbound operation, including safety, quality and customer experience
• Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers accountable for their performance and the performance of their departments.
• Leverages Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Additional Job Elements

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking around the FC with great frequency; FCs are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction/distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Responsibilities

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Basic Qualifications

• Work flexible hours as business demands, including overnight, weekends and holidays

• Bachelor's degree or equivalent, or 2+ years of Amazon experience

• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment

• Prior experience with performance metrics, process improvement and Lean techniques

Preferred Qualifications

• Ability to handle changing priorities and use good judgment in stressful situations

• Interest in long-term career development through assignments in multiple FCs across the nation

• Experience with a contingent workforce during peak seasons

• Bachelor's degree in Engineering, Operations or related field. MBA preferred

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, NC, FAYETTEVILLE - 135,000.00 - 182,700.00 USD annually