Sr. Operations Engineer, GES NA Ops Engineering Execution

Socket.dev; Boston (MA); On-site; USD 120,000 - 162,000; Full time

Job summary

Amazon is seeking a Sr. Operations Engineer for Global Engineering Services North America in Boston. You will own and drive cross-functional projects in First and Middle Mile operations, leveraging automation and material handling systems.

This role requires extensive collaboration with internal teams and external vendors, and involves frequent travel up to 75%. You will lead installation, testing, and qualification activities, ensuring safety, throughput, and reliability while delivering

Qualifications

• 6+ years of directly managing and responsible for multiple large projects.
• Bachelor's degree in engineering or equivalent STEM field.
• Experience and strong technical background in automated material handling equipment.
• Knowledge of AutoCAD, VBA, and SQL at the intermediate level.

Responsibilities

• Manage the lifecycle of challenging projects, acting as owner to deliver objectives across organizations or geographies.
• Participate in firm engineering reviews and influence system architecture and facility processes.
• Coordinate with internal teams and external vendors to set priorities, milestones, and schedules.
• Lead execution efforts delivering systems and automated equipment designs per standards; perform installation, qualifications, and bottleneck removal.
• Lead effective meetings, document decisions, and ensure alignment with stakeholders and vendors.
• Communicate project status, risk analysis, and mitigation plans to leadership with clear summaries.
• Articulate system designs and technical capabilities to internal customers and partner teams.
• Manage change orders, purchase orders, and invoice approvals.

Skills

Project management

Engineering leadership

MHE knowledge

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree in engineering

Tools

AutoCAD

VBA

SQL

MS Office

Job description

Global Engineering Services (GES) North America (NA) Operations Engineering Execution (OEX) is searching for an innovative and solutions-oriented Sr. Operations Engineer to root cause, solve, and scale systemic engineering challenges in First and Middle Mile Operations.

If the notion of leading engineering projects amongst the world’s brightest talent to full potential excites you; if the idea of using technologies to develop sortation and logistics systems in the multi-national juggernaut that is Amazon has your attention, then keep reading. Are you an innovative leader that wants to be part of world-class logistics systems across North America? Do you want a high level of ownership in solving complex problems? Does the challenge of troubleshooting and systematizing solutions for systems and processes that leverage automated material handling equipment, packaging technologies and robotics appeal to you? If so, we have the job for you!

We’re looking for a high-impact operations engineer. In this role, you will collaborate with internal and external teams to develop, monitor and innovate cost-effective solutions for our sortation and distribution systems. Your projects vary across building type and Line of Business, adding a vital contribution to the end to end Ops engineering lifecycle.

You will work with a team of highly skilled and highly engaged engineers in a fast-paced and often ambiguous environment. Our team works on hundreds of projects each year. You will be challenged; you will learn; you will work on high impact, high visibility projects; you will grow.

This role requires 80% regional travel and availability to work from a corporate office when not traveling. Candidates should either live near or be willing to relocate within a reasonable commuting distance of the office. Relocation assistance may be provided.

Key job responsibilities

• Work independently with internal and external teams to successfully manage the lifecycle of challenging projects, and act as owner in delivering on project objectives and targets. Projects may span organizations or geographies in support of business objectives.
• Actively participate in firm engineering reviews, and make tangible impact on the proposed solutions on an individual system or its components, on the overall systems architecture, and on facility processes.
• Partner with internal teams, stakeholders and external vendors to set project priorities, establish milestones, and drive schedules to meet deadlines. Proactively assess stakeholders’ dependencies and milestones, problem-solve and drive solutions to mitigate the impact from the issues.
• Lead and coordinate all execution efforts in delivering systems and automated equipment designs per established standards and guidelines. Perform equipment/system installation, throughput and safety qualifications. Simplify, optimize, remove bottlenecks and provide feedback while resolving difficult system problems or technical deficiencies.
• Lead effective meetings by setting the objectives, putting the right people in the room and driving detailed business and technical discussions/alignment. Document meeting discussions, decisions and future steps, ensuring alignment on expectations with internal partner teams and outside vendors.
• Promptly and accurately communicate project status, risk analysis and risk mitigation plans. Effectively answer project questions in detail, and regularly produce clear and concise summaries for the project to leadership/management team.
• Competently articulate system and/or equipment designs, including layouts, technical specifications and functional capabilities to internal customers and partner teams.
• Efficiently manage change order controls, purchase orders, and invoice validation/approvals.
• Excel at building strong working relationships with internal and external stakeholders across multiple projects.
• Identify and lead process improvement initiatives that improve the Engineering and cross-teams’ efficiencies, optimizing the teams’ value and delivery. Through collaboration, generate high-quality, cost-effective solutions in compressed periods of time.
• Up to 75% travel domestically although travel intensity can be variable and consist of up to three weeks in a row, including weekends.

A day in the life

You are managing one or multiple projects that can vary in scope, complexity and duration.

Daily tasks may comprise of site coordination with operations teams and contractors on project execution activities or changes; deep diving project progress, schedule and resources, while identifying barriers, creating solutions and driving resolutions. You may be facilitating the planning and/or implementation meetings with projects’ stakeholders, ensuring alignment in objectives, expectations, and the next steps; you would capture and publish detailed notes after each meeting to drive ownership and follow-through on the actions and decisions. Reviewing and approving Sorter System Functional specification document is one of the essential tasks, and you may be tracking the on-time creation of the sorter configurations with the internal automation teams. You may be brainstorming and developing workaround solutions while mitigating the project delays or design issues. As a part of the acceptance testing, you may be performing systems installation quality, safety, throughput, and performance qualifications, frequently communicating the progress to internal and external stakeholders. In addition, you may be supporting/training other engineering team members, utilizing the knowledge of Amazon’s safety, mechanical, electrical and controls installation standard and guidelines.

Global Engineering Services (GES) North America (NA) Operations Engineering Execution, or OEX, works across North America to deliver Material Handling System launches, retrofits, and innovations. A day in the life can take place on a jobsite, in an active facility, or in one of Amazon’s corporate offices. GES NA OEX is highly team-oriented, working daily be smarter together, be faster together, and to grow together.

About the team

The Ops Eng Execution Team is responsible for delivery of Automation Infrastructure projects related to material handling, storage, processing, and delivery of products to retrofits and newbuilds throughout First and Middle Miles across all regions within North America.

At Amazon, we are all Owners and leverage unique opportunities presented to us by owning everything from firm engineering to project execution and final hand-off to our customers. We are a diverse, upbeat, creative team of engineers and managers working on a daily basis to ensure that our internal customers have capabilities to deliver on the Customer Promise.

We not only build, but we are also consistently improving our capabilities at Amazon.

Continuous improvement is the ongoing enhancement of our systems through incremental and breakthrough developments.

We are continually raising the quality bar, and are never satisfied.

We seek to improve through captured lessons learned that are incorporated back into our mechanisms as a way to perpetually improve upon the next design and processes iterations.

We continually learn, grow, and develop throughout the organization and our Subject Matter Expertise is leveraged globally.

We are the Team! We collaborate, support, help and leverage each other in delivering on the business objectives.

Basic Qualifications

• 6+ years of directly managing and responsible for multiple large projects experience
• Bachelor's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field
• Experience and strong technical background in relevant fields of automated or non-automated material handling equipment
• Knowledge of AutoCAD, VBA, and SQL at the intermediate level
• Experience working with Material handling equipment (MHE)
• Knowledge of automated material handling systems, packaging technologies and storage solutions
• Position includes travel up to 75% (Nationwide). Travel involves air travel to regional airports and driving to site locations. A valid driver's license is required due to project assignments in areas with limited public transportation and rideshare options.

Preferred Qualifications

• Master's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field
• Experience managing external vendors, distributors, partners or learning providers
• Knowledge of Six Sigma, Lean manufacturing efforts, transportation/logistics and/or fulfillment/distribution centers
• Knowledge of Microsoft Office products and applications (Excel, PowerPoint, Word, Visio, and MS Project) at an advanced level

Equal Opportunity Employer

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 131,500.00 - 177,900.00 USD annually

USA, MA, Boston - 119,600.00 - 161,700.00 USD annually

USA, NY, New York - 131,500.00 - 177,900.00 USD annually

USA, TN, Nashville - 107,600.00 - 145,600.00 USD annually

USA, TX, Austin - 119,600.00 - 161,700.00 USD annually

USA, TX, Houston - 119,600.00 - 161,700.00 USD annually

USA, TX, Irving - 119,600.00 - 161,700.00 USD annually

USA, VA, Arlington - 119,600.00 - 161,700.00 USD annually

USA, WA, Bellevue - 119,600.00 - 161,700.00 USD annually