Sr. Operations Billing Analyst

Chariot-Energy; Houston (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

Chariot Energy in Houston, TX is seeking a Sr Operations Analyst to lead day-to-day retail operations analysis, drive process improvements, and ensure compliant execution across ERCOT markets. The role emphasizes independent work, cross-functional collaboration with IT and business units, and data-driven decision making to improve billing, reporting, and customer experience.

Candidates should have 5+ years in Retail Operations across ERCOT/NYISO/PJM, strong Excel skills, and a bachelor’s degree

Qualifications

• 5+ years’ working experience in Retail Operations in multiple energy markets across ERCOT, NYISO and PJM.
• Experience in retail energy market required.
• Capable of data analysis with minimal supervision and remediation recommendations.
• Advanced proficiency with Excel and MS Office Suite.

Responsibilities

• Investigate discrepancies in work processes and coordinate with cross functional teams to resolve issues.
• Develop and implement controls and reporting, pilot non-standard processes, then automate when successful.
• Coordinate with cross functional teams to improve billing, customer experience and reporting.
• Establish controls to bridge gaps across business units and ensure compliance with PUC protocols.
• Participate in requirements gathering and QA testing for new development and automation projects.

Skills

Analytical

Stakeholder engagement

Effective communication

Agility

Education

Bachelor's degree in Business, Finance, Accounting, or related field

5 years of directly related experience in Retail Operations in lieu of a degree

Tools

Excel

MS Office Suite

SQL / VBA (bonus)

Job description

Chariot Energy, is an affiliate company of Hanwha Energy USA and ultimately Hanwha Group, a FORTUNE Global 500 firm that is among the eight largest business enterprises in South Korea. Hanwha Energy USA designs, builds and manages solar power plant solutions. The company brings a decade of global leadership in solar PV to North America, combining best-of-world technology, processes, and partnerships to deliver utility-grade solar PV solutions customized for local energy markets. Hanwha Energy USA offers the full spectrum of PV solutions – from power plant development, design, construction, operations, and maintenance. With proven capabilities across the solar value chain, Hanwha Energy USA minimizes uncertainty and risk, and helps customers achieve a higher return on their investment in solar energy.

Hanwha Energy USA has recently embarked to enter the energy retail market in deregulated markets throughout North America. Chariot Energy is a retail energy provider based in Houston, Texas. We offer electricity to homes and businesses, and it is our goal to provide products and services our customers love and an unmatched experience that is missing in today’s retail energy market.

Hanwha Energy USA has set out to have Chariot Energy become one of the leading energy retail providers (by RCE count) within 5-years of Chariot Energy’s launch.

POSITION OVERVIEW

We are looking for an experienced Retail Operations Analyst to join our team in the role of Sr Operations Analyst. The ideal candidate should possess independence, purposefulness, and a proactive approach, and should be eager to contribute to a dynamic organization. Working collaboratively within the team setting, this individual will formulate strategies for overseeing and implementing day-to-day workflow activities, as well as managing medium to complex exception handling tasks while adhering to service level agreements. Analyst I will specialize in the assigned business function areas, becoming a subject matter expert. Collaboration with team members, project groups, Information Technology, and cross-functional teams is a crucial aspect of this role to support evolving business requirements. Preference will be given to candidates with experience in the deregulated retail electricity sector, particularly with a strong emphasis on analytics.

This role will be located in Houston, Texas, and the ideal candidate will be within commutable distance to the Houston office location. This is an onsite required role.

KEY RESPONSIBILITIES

• Apply sound judgment and analytical skills, collaborating with subject matter experts when required, to investigate discrepancies in work processes. Take appropriate actions to address and resolve issues, collaborating with other functional teams as necessary.
• Develop and implement controls/reporting often starting with a non-standard and manual pilot; then upon commensurate success, developing and implementing into an automated documented process.
• Coordinate and work directly with cross functional teams to analyze and adjust processes and functionality to ensure accuracy and efficiency.
• Establish controls to bridge identified gaps across business units.
• Assist in gathering requirements and QA testing for new development on projects designed to improve billing, customer experience and reporting.
• Conduct ad hoc analysis as required to support data-driven decision-making.
• Manage and adhere to compliance protocols as outlined by the Public Utility Commissions.
• Assist with project planning, testing and implementation of automated processes to support data and analysis.
• Adhere to Retail Market Guide protocols as set forth by ERCOT.
• Take the lead when changes and proposed regulations occur to understand potential gaps to current processes and formulate solutions to comply.
• Achieve excellence by delivering on key performance indicators (KPI’s).
• Provide cross-function support to peers and departments to develop best in class end-to-end delivery processes.
• Achieve excellence by delivering on key performance indicators (KPI’s).
• Perform other ad hoc analysis as required.
• Other duties as assigned.

REQUIRED COMPETENCIES

• Analytical - Proven problem-solving capability with strong analytical skills.
• Stakeholder Engagement – Understands the importance of seeking out relationships and working with others toward a shared goal.
• Effective Communication - Strong verbal and written communication skills.
• Agility - Demonstrate willingness to modify position as needed to meet the needs of the business.

REQUIRED QUALIFICATIONS

• 5+ years’ working experience in Retail Operations in multiple energy markets across ERCOT, NYISO and PJM.
• Experience in retail energy market required.
• Capable of acquiring and scrutinizing data with minimal supervision, able to analyze scenarios and recommend a course of action or remediation.
• Advanced proficiency with Excel and other MS Office Suite
• Bachelor's degree in Business, Finance, Accounting, or related field, or 5 years of directly related relevant experience in Retail Operations in lieu of a degree.
• Strong communication and interpersonal skills.
• Detail-oriented, strong organizational skills, and ability to prioritize responsibilities to meet critical deadlines with a high degree of accuracy.
• Ability to work independently with minimal oversight.
• Exceptional analytical, problem-solving, and critical thinking skills.
• Ability to interface and effectively communicate with various internal and external stakeholders.
• Ability to multi-task and function in a highly dynamic atmosphere.
• Proficiency with MS Office Suite; Advanced Excel (VBA/Access/SQL a bonus but not required)
• Eligible to work for any US employer without the need for any current or future sponsorship.

Attention external recruitment firms, we will not accept any unsolicited resumes at this time. Please do not contact any internal member of our company to discuss the position or to solicit candidates.

Chariot Energy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. www.mychariotenergy.com