Sr Operations Admin-1

FedEx Group; Portland (ME); On-site; USD 24,796 - 38,572; Full time

Job summary

FedEx Group in Portland, ME is seeking a clerical and administrative teammate to support hub and station operations, including linehaul, quality assurance and customer service. You will handle damaged and misaddressed packages and act as a customer’s first contact for a range of issues.

Responsibilities include data entry, filing, reports, responding to inquiries, audits, scan status maintenance, and DOT filing. Minimal travel and a high attention to detail are essential.

Qualifications

• High School Diploma or GED required.
• Proficient with typing, data entry and basic clerical tasks.
• Experience in customer service and handling inquiries is preferred.

Responsibilities

• Provides clerical support to management and operations (photocopying, filing, faxing, emailing, answering calls).
• Reviews and enters data in systems to support functions and generates regular/ad hoc reports.
• Serves as frontline customer service to resolve inquiries and escalate as needed.
• Assists with audits and DOT-related documentation to ensure compliance.
• Maintains accurate package scans and aids in address correction to minimize delays.
• Tracks metrics and prepares weekly management reports.

Skills

Typing

Data entry

Phone/Customer service

Time management

Multitasking

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.

Essential Functions

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
• Reviews, researches and/or enters data in various systems to support respective functional area
• Compiles data and provides various regular and adhoc reports to management for review and determination
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
• Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management
• Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
• Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system
• Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
• Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review
• Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution
• Performs other duties as assigned.

Minimum Education

• High School Diploma or GED required

Minimum Experience

• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred

Knowledge, Skills and Abilities

• General business skills such as typing, data entry and review, and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Job Conditions

• Minimal travel required.

EEO and Equal Opportunity

Federal Express Corporation is an Equal Opportunity Employer including Vets and Disability.

Reasonable Accommodations

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Pay

USD $18.19 - $27.34 per hour.