Sr Operational Technology Support Specialist

Moog Inc.; Buffalo (NY); Hybrid; USD 85,000 - 135,000; Full time

Benefits offered by this job

Annual profit sharing

401k matching

Employee Stock Purchase Plan

Relocation assistance

Tuition Assistance

Job summary

Moog Inc. is seeking a Sr Operational Technology Support Specialist to join the SDG IT team in a hybrid role based in Buffalo, NY. You will support OT needs within manufacturing and test environments on Moog networks, coordinating installation, maintenance, and upgrades.

The role requires a Bachelor's in CS/IT, 5 years IT/OT experience, PLC/HMI and Purdue Model knowledge, and the ability to obtain DoD clearance. Travel ~10% and cross-site support in Western NY are expected.

Qualifications

• Bachelor’s degree in computer science, information technology, or related field.
• 5 years of experience with IT and OT support.
• Knowledge of OT principles such as PLCs, HMIs and the Purdue Model.
• Advanced knowledge of software, operating systems, hardware and networking.
• Willingness to travel ~10% and support multiple sites in WNY region.
• Ability to obtain U.S. DoD security clearance.

Responsibilities

• Coordinate installation, maintenance, and advancement of OT tech on Moog test and production networks.
• Ensure services function between Moog test and production networks.
• Provide schedule-critical support for Operations IT assets.
• Create and maintain OT inventory across engineering, manufacturing, testing, quality, clean rooms.
• Identify gaps and risks, mitigate through collaboration with COE teams.
• Coordinate escalations beyond first-line service desk.
• Develop lifecycle plans for hardware/software used in OT environments.
• Support upgrades for OT equipment and emerging IND4.0 technologies.

Skills

OT support

PLC/HMI knowledge

Purdue Model

LabVIEW

IT/OT cross-functional

DoD security clearance prep

Travel availability

Education

Bachelor’s degree in CS/IT or related field

Tools

Engineering Test Systems

OT hardware knowledge

Job description

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.Job Title :Sr Operational Technology Support SpecialistReporting To:Professional, IT Business PartnersWork Schedule:Hybrid – Buffalo, NYSDG is looking for a skilled and experienced Sr Operational Technology Support Specialist to join our SDG IT team. In this role you will support operational technology (OT) needs within our manufacturing & test environment, onsite in Western NY.To be considered for the Sr Operational Technology Support Specialist position here’s what you would typically bring:Bachelor’s degree in computer science, information technology, or a related field.5 years of experience with a combination of IT and OT support. Knowledge in OT principles such as PLCs, HMIs and the Purdue Model is highly desired. Advanced technical knowledge of computer software, operating systems, hardware, and networking. Ability and desire to maintain knowledge & skills related to IT standards and emerging technology opportunities in the OT space.Familiarity with Operational Technology used in Manufacturing, LabView and Engineering Test Systems would be beneficial.Willingness to accommodate approximately 10% travel; and, maintain flexible support of multiple sites in the WNY region.The position requires the ability to obtain a U.S. DoD Security ClearanceThis position requires a full physical which includes bloodwork, Pulmonary Function testing, and fit test.As a Sr Operational Technology Support Specialist, you will:Coordinate the installation, maintenance, and advancement of all technology & systems on the Moog test and production networks.Ensure all required services are functioning properly between the Moog test and production networks. Provide schedule-critical support for Moog Operations IT assets and infrastructure.Create & maintain an inventory of all operational technology used in the Engineering, Manufacturing, Testing, Quality, Clean Rooms, and Inspection areas at your designated support locations.Work to identify and mitigate gaps, redundancies, and risks.Work with IT Security, Network, OT, & other corporate entity COE teams to ensure alignment to the latest policies and procedures. Coordinate support and hand-offs (escalation support) beyond the first-line, service-desk support team.Develop and partner with Operations and Test Equipment resources to maintain an inventory and lifecycle plan (initial build through end of need) including hardware/software maintenance for all specialized computer/technology used in the Engineering, Manufacturing, Testing, Quality, Clean Rooms, and Inspection areas.Support site operations with the selection of new operational technology equipment, ensuring adherence to Moog architectural and security standards.Site point of Contact/Project Coordinator for Network/System upgrades affecting specialized computer/technology used in the Engineering, Manufacturing, Testing, Quality, Clean Rooms, and Inspection areas.Work and collaborate with Operational staff to understand Moog Operational IT equipment needs. Support upgrades and improvements necessary to keep the Operational IT equipment state-of-the-art – particularly in the area of emerging technologies & IND4.0 OpportunitiesIdentify systemic areas for improvement and work with the team, the value stream work-centers, and other functions to drive to fruition.How we care for you:Financial Rewards: great compensation package, annual profit sharing, matching 401k and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings AccountsWork/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistanceHealth & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coveragesProfessional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programsCollaborative and Welcoming Workplace: Inclusive culture rooted in our values, enhanced by Employee Resource Groups, and team-building activities.#LI-DJ1#LI-OnsiteSalary Range Transparency:Buffalo, NY $85,000.00–$135,000.00 AnnuallySalary Range DisclaimerThe base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.This position requires access to U.S. export-controlled information.EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/VeteranMoog offers an exclusive workplace, and, as such, affirms the right of every person to participate in all aspects of employment based on merit without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Absent compliance with these pre-conditions resumes submitted directly to any Moog Inc. employee or affiliate will not qualify for fee payment, and therefore become the property of Moog Inc.