Sr. Onsite Service Specialist - South Boston, VA

MSC Industrial Supply Co.; South Boston (VA); On-site; USD 32,000 - 47,000; Full time

Job summary

MSC Industrial Supply Co. in South Boston, VA, is seeking a Sr. On-Site Service Specialist to deliver exceptional customer service and advanced inventory management at a large customer site.

You will support procurement, order placement, and manage MSC ControlPoint Solutions including VMI, vending, crib systems, Crib Management, and Procurement Services, requiring technical and operational expertise. The role emphasizes collaboration with the Category Team, Lean/Six Sigma participation, and

Qualifications

• High School Diploma or equivalent is required.
• Minimum of three years in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Strong computer literacy including Email, browsers, and Windows OS.
• Excellent problem-solving, customer service, and sales skills.
• Strong verbal and written communication abilities.
• Computer/Systems aptitude for order management.
• Knowledge of Crib management, demand/production planning, and VMI/Procurement Services.

Responsibilities

• Deliver excellent customer service by assisting with order placement, quoting, sourcing, and product identification.
• Manage MSC ControlPoint Solutions (VMI, vending, crib), including ordering, product put-away, and inventory optimization.
• Collect and log cost savings statistics to demonstrate value delivered.
• Determine optimal sourcing strategies for customer projects, collaborating with MSC's Category Team.
• Participate in customer production meetings, Lean/Six Sigma events, and strategic initiatives.
• Resolve on-site product and service issues using internal resources and supplier networks.
• Maintain high levels of customer satisfaction, account retention, and revenue generation.
• Communicate customer concerns to management for effective resolution.
• Work closely with vendors to source products, generate quotes, expedite orders, and coordinate training.
• Lead Crib Management activities, including use of crib management software.
• Execute complex Procurement Services, including advanced sourcing and order management using customer procurement systems.
• Mentor and train other In-Plant Specialists on products, systems, and solutions.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision.

Skills

Customer service

Inventory management

Vendor relations

Problem solving

Communication

Order management

Technical aptitude

Education

High School Diploma or equivalent

Tools

MS ControlPoint Solutions

Crib management software

Job description

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID :21446

Employment Type : Full Time

Job Category : Customer Service/Support

Work Location : South Boston, VA

BRIEF POSITION SUMMARY

The Sr. On-Site Service Specialist is a senior-level role that is responsible for delivering exceptional customer service and advanced inventory management at large, dedicated customer locations. This position supports procurement, order placement, and the management of MSC ControlPoint Solutions including Vending, Vendor Managed Inventory (VMI), and Crib systems. The role is distinguished by its focus on complex services such as Crib Management, Metalworking (MW) services, and Procurement Services, and requires a high level of technical and operational expertise.

DUTIES AND RESPONSIBILITIES

• Deliver excellent customer service by assisting with order placement, quoting, sourcing, and product identification.

• Manage MSC ControlPoint Solutions (VMI, vending, crib), including ordering, product put-away, and inventory optimization.

• Collect and log cost savings statistics to demonstrate value delivered.

• Determine optimal sourcing strategies for customer projects, collaborating with MSC's Category Team as needed.

• Participate in customer production meetings, Lean/Six Sigma events, and strategic initiatives.

• Resolve on-site product and service issues using internal resources and supplier networks.

• Maintain high levels of customer satisfaction, account retention, and revenue generation.

• Communicate customer concerns to management for effective resolution.

• Work closely with vendors to source products, generate quotes, expedite orders, and coordinate training.

• Lead Crib Management activities, including the use of crib management software.

• Execute complex Procurement Services, including advanced sourcing and order management using customer procurement systems.

• Mentor and train other In-Plant Specialists on products, systems, and solutions.

• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.

• Participation in special projects and performs additional duties as required.

QUALIFICATIONS

What You Need:

• High School Diploma or equivalent required.

• Minimum of three years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.

• Strong computer literacy, including email, internet browsers, and Windows OS.

• Excellent problem-solving, customer service, and sales skills.

• Strong verbal and written communication abilities.

• Computer or Systems aptitude for order management required.

• Advanced knowledge and aptitude with technical customer solutions such as Crib mgt, demand and production planning, large vending or VMI footprint, or Procurement Services.

• Proven track record of success and strong performance.

Bonus Points If You Have:

• College degree preferred.

• Industry experience preferred.

• Relevant military experience is a plus.

• Metalworking knowledge is a plus but not required.

• Working knowledge of industrial products and services preferred.

Other Requirements:

• A valid driver's license may be required.

• Position requires up to 10% of travel, as needed.

• Ability to lift up to 50 lbs and perform physical tasks (walking, bending, standing for long periods).

• Willingness to comply with customer safety and PPE protocols.

• This position may require access to International Traffic in Arms Regulations Information ( ITAR ) and/or Controlled Unclassified Information ( CUI ).

*** INDICATES ESSENTIAL DUTIES**

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

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Compensation starting at $ 23.27 - $ 34.29 depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

WHY MSC?

People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits. (https://jobs.mscdirect.com/content/Benefits/?locale=en_US)

You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company-provided systems and collaboration tools, as permitted by applicable law.