Sr. Network Operations Specialist

City of Garland; New Castle (DE); On-site; USD 90,000 - 130,000; Full time

Job summary

City of Garland seeks an experienced network engineer to design, manage, and optimize the city’s electronic data network. You will act as a technical consultant to internal staff and vendors, planning and installing network and cabling systems for business needs.

The role requires CCNA certification, strong Windows server experience across multiple locations, and the ability to manage security and capacity for a large user base.

Qualifications

• Four-year college degree or equivalent education and training.
• Cisco CCNA certification (current).
• Five years in a Microsoft Windows environment across 5+ locations, 1,000+ users and 150+ servers.

Responsibilities

• Install and administer network infrastructure with IT staff or vendors.
• Monitor and maintain network performance and capacity after changes.
• Monitor and analyze log data for issues and trends.
• Investigate and resolve performance and response-time problems.
• Investigate outages and prepare remediation plans.
• Provide solutions for emerging technologies and capacity needs.
• Prepare budgetary documentation for future requests.
• Participate in needs-analysis with City personnel to define project scope.
• Assess user needs to upgrade hardware and software.
• Consult with service providers on WAN projects.
• Maintain network security against physical and electronic threats.
• Maintain vendor certifications.
• Provide training to lower-level staff.

Skills

Data network ops

Tier3 network engineer

Cisco & F5 tech

TCP/IP & routing protocols

Windows server admin

Network security knowledge

Education

Bachelor's degree

Cisco CCNP Certification

MCSE / MCSA certification

Cisco CCNA Certification

Tools

Cisco Routers & Switches

Fiber channel infra

WAN/LAN administration tools

Job description

Summary

Responsible for the design, management, optimization and high-level support of the electronic data network. This position will also be responsible for acting as a technical consultant to internal staff and outside vendors in order to plan and install network and related equipment and cabling systems to satisfy business needs.

Pay Range

(Depending on qualifications and experience)

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Install and administer network infrastructure in coordination with IT personnel or outside vendors.

• Monitor and maintain network performance and capacity after modifications and updates.

• Monitor and analyze log data.

• Investigate, resolve, and analyze problems with performance and response time for network infrastructure.

• Investigate, resolve, and analyze network outages and prepare analysis and remediation plans.

• Provide solutions that will accommodate emerging technologies and future capacity needs.

• Determine future capacity requirements and prepare budgetary documentation for future requests.

• Participate in needs-analysis and requirements definitions with other City personnel to determine project scope.

• Assess user needs in order to perform necessary upgrades to hardware and software.

• Consult with service providers on leased line and wide area communications projects.

• Maintain network security through securing the network infrastructure from physical and electronic threats.

• Maintain appropriate vendor certifications.

• Provide training to lower-level staff.

Minimum Qualifications

• Four-year college degree, formal technical training or a combination of college and training.

• Cisco CCNA Certification (current)

• Five years related experience in a Microsoft Windows environment with 5 or more physical locations, 1,000 or more users and 150 or more servers

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

Education/ Experience:

• Four-year college degree in Business, Information Technology, Computer Science or related field of study

• Cisco CCNP Certification and / or Cisco CCIE Storage Networking Certification

• Microsoft Certified Systems Engineer (MCSE) and / or Microsoft Certified Systems Administrator (MCSA)

• More than five years of experience installing, managing and optimizing LAN and WAN networks in a Microsoft Windows environment with five or more physical locations, 1,000 or more users and 150 or more servers.

Knowledge, Skills & Abilities:

• 5-8 years in providing technical operation support and service delivery in Data Network

• 2 years’ experience as a Tier3 network engineer

• Wide experience with Cisco and F5 technologies

• Comprehensive knowledge of network protocols including TCP/IP, VLAN, BGP, EIGRP, OSPF, 802.1x

• Ability to install, configure and manage Cisco Routers and Switches

• Ability to install, configure and manage fiber channel infrastructure

• Ability to manage and monitor vendor hardware and software network acquisitions

• Comprehensive knowledge of acquisition and installation of network security software and ability to conduct intrusion testing

• Comprehensive knowledge of the major components of network and server infrastructure - hardware, software, cabling systems

• Thorough understanding of Microsoft Windows desktop and server operating systems

• Ability to communicate with users to define system requirements and resolve problems

Licenses and Certifications

• Cisco Certified Network Administrator (CCNA)

• An industry recognized security certification preferred

• Valid Class C Texas Driver’s license

Physical Requirements / Work Environment

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The office environment is typical; the employee should expect occasional exposure to unpleasant environmental conditions and/or hazards. The position requires that the employee be able to lift 30 pounds, work in close / cramped areas, work in dusty conditions, work in low-light conditions and be able to sit, stand, kneel, crouch and bend for brief periods of time. The position requires that the employee be able to work while standing on a ladder or other appropriate device to elevate the employee to the level of the work. The employee must be able to use fingers to feel and have sufficient dexterity to sort and hold small wires, connect punch-downs and install small connectors into sockets. The employee must be able to discern a broad spectrum of colors used in network cable.