Sr. Network Operations Engineer - Computing Services

Carnegie Mellon University; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition benefits

Job summary

Carnegie Mellon University’s Computing Services department is seeking a Sr. Network Operations Engineer to deploy, manage, and monitor LAN/WAN networks and security.

You will gather performance data, troubleshoot issues, and document configurations across multiple projects. You will join a diverse team, collaborate with education, research, and administration stakeholders, and support infrastructure that underpins university goals while maintaining strong integrity and service excellence.

Qualifications

• Bachelor’s Degree in Computing Engineering or Computer Science.
• Strong analytical, organization, and planning skills.
• 3–5 years of network administration experience.
• 3–5 years of network deployment and support experience.
• 3–5 years of network security administration experience.
• CCNP certification preferred.

Responsibilities

• Deploys, configures, manages and monitors LAN/WAN networks including routing, switching, DNS, DHCP, 802.11, TCP/IP, Ethernet, SNMP and VPN; monitors security and connectivity.
• Gathers information to evaluate network performance and determine requirements.
• Maintains accurate and updated documentation.
• Responds to tier 3 support requests; troubleshoots network issues.
• Other duties as assigned.

Skills

Analytical thinking

Network troubleshooting

Documentation

Communication skills

Team collaboration

Network administration

Education

Bachelor’s Degree in Computing Engineering or Computer Science

Job description

The Computing Services central IT department provides services that have a strategic impact on university goals. We make service decisions based on interaction and valuable input from colleagues engaged in the education, research, and administration efforts of the university. We are a learning organization and approach successes and mistakes as a learning experience to continually cultivate a culture of intelligent risk taking. We want to hire versatile team members who are inspired and passionate about their work. Join us and be part of a team committed to excellence, innovation, diversity, team and individual growth.

CMU’s Computing Services department is searching for a Sr. Network Operations Engineer. This is an excellent opportunity for someone who thrives in an interesting and challenging work environment. You will contribute to the department by being responsible or deployment, configuration, maintenance and monitoring of LAN and WAN networks. Monitors network security and connectivity. Gathers information to evaluate network performance, troubleshoots network problems, identifies user needs and determines network requirements.

Your Core Responsibilities Will Include

• Deploys, configures, manages and monitors Local Area and Wide Area Networks. This includes deploying and supporting network technologies and services such as routing, switching, DNS, DHCP, 802.11 wireless LANs, TCP/IP, Ethernet, SNMP and VPN. Monitors network security and connectivity.
• Gathers information to evaluate network performance, identify user needs and determines network requirements.
• Maintains accurate and updated documentation.
• Responds to tier 3 support requests regarding network issues; troubleshoots and determines resolution for network issues
• Other duties as assigned.

Flexibility, excellence, and passion are vital qualities within Computing Services. Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications

• Bachelor’s Degree in Computing Engineering or Computer Science
• Strong Analytical Skills
• Strong Organization and Planning Skills
• Strong Problem-Solving and Reasoning Skills
• 3-5 Years of Network Administration Experience
• 3-5 Years of Network Deployment and Support Experience
• 3-5 Years of Network Security Administration Experience

A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Certifications

• CCNP - Cisco Certified Network Professional - Cisco Systems Inc.

Requirements

• Successful background check

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance.

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

For a comprehensive overview of the benefits available, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Location

Pittsburgh, PA

Job Function

Networking

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Salary

More Information

• Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world.
• Click here to view a listing of employee benefits
• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.
• Statement of Assurance