Sr. Mgr, Strategic Planning - Workforce Planning (IC)

CVS Health; Hartford (CT); Hybrid; USD 68,000 - 199,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Hybrid work environment

Job summary

CVS Health in Hartford, CT is seeking a Senior Manager, Workforce Planning to lead core workforce planning, hiring governance, and reporting routines for G&A. You will align staffing with business priorities, forecasts, and operational needs.

You will drive planning discipline, governance, and cross-functional processes, partnering with leadership to support reforecasting, staffing model alignment, and adoption of workforce planning.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5-7+ years of workforce planning, headcount management, and hiring governance experience.
• 3-5+ years of financial reforecasting, track variances, and connect staffing decisions to budget and business needs.
• Advanced Excel proficiency with strong analytical and reporting skills.
• Strong problem-solving, decision-making, project management and critical thinking skills.
• High attention to detail and strong accountability in managing sensitive workforce processes.

Responsibilities

• Lead workforce management projects for G&A.
• Partner with the ACS Workforce Management team to support workforce system implementation and process adoption.
• Identify issues, recommend adjustments, and drive follow-through on agreed actions.
• Lead workforce planning reporting across hiring activity, SRC timelines, overtime, per diem, and hiring crosswalks.
• Ensure reporting is accurate, timely, and actionable for leadership decision-making.
• Drive planning discipline and governance routines across the G&A Leadership team.
• Lead governance and coordination for OPS bonus administration, including documentation and alignment with leadership expectations.
• Support visibility to open positions across G&A, including promotional opportunities, to strengthen colleague awareness and engagement.
• Lead support for quarterly financial reforecasting by documenting variances and drivers of change from budget to forecast and forecast to forecast.
• Develop and maintain rationale for incremental headcount requests, including associated risks and planning implications.
• Partner with leadership to ensure productivity savings and value realization targets are reflected in forecast and budget planning.
• Oversee hiring activity through the SRC process for the supported organization.
• Ensure headcount is accounted for in forecast or pre-attrition planning and SRC updates are maintained with clear rationale for leadership review.
• Drive consistency in staffing models and role alignment across teams, including productivity and time study re-evaluation.

Skills

Workforce planning

Headcount management

Hiring governance

Financial reforecasting

Data analysis

Education

Bachelor’s degree

Tools

Excel

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Role Summary

The Senior Manager, Workforce Planning leads core workforce planning, hiring governance, and reporting routines for G&A to ensure staffing decisions are aligned to business priorities, financial forecasts, and operational needs. This role drives planning discipline, strengthens workforce governance, and leads cross-functional processes that improve visibility, consistency, and confidence in headcount management. The role also partners closely with leadership and key stakeholders to support reforecasting, staffing model alignment, workforce-related projects, and adoption of workforce planning processes.

Key Responsibilities

Workforce management projects and process adoption (30%)

• Lead workforce management projects for G&A
• Partner with the ACS Workforce Management team to support workforce system implementation and process adoption
• Identify issues, recommend adjustments, and drive follow-through on agreed actions

Workforce planning, reporting, and governance (30%)

• Lead workforce planning reporting across hiring activity, SRC timelines, overtime, per diem, and hiring crosswalks
• Ensure reporting is accurate, timely, and actionable for leadership decision-making
• Drive planning discipline and governance routines across the G&A Leadership team

Bonus administration and colleague visibility (15%)

• Lead governance and coordination for OPS bonus administration, including documentation, tracking, and alignment with leadership expectations
• Support visibility to open positions across G&A, including promotional opportunities, to strengthen colleague awareness and engagement

Financial reforecasting and headcount management (15%)

• Lead support for quarterly financial reforecasting by documenting variances and drivers of change from budget to forecast and forecast to forecast
• Develop and maintain rationale for incremental headcount requests, including associated risks and planning implications
• Partner with leadership to ensure productivity savings and value realization targets are reflected in forecast and budget planning

Hiring process oversight and staffing model management (10%)

• Oversee hiring activity through the SRC process for the supported organization
• Ensure headcount is accounted for in forecast or pre-attrition planning and SRC updates are maintained with clear rationale for leadership review
• Drive consistency in staffing models and role alignment across teams, including productivity and time study re-evaluation

Education & Essential Qualifications

• Bachelor’s degree required, or equivalent work experience
• 5-7+ years of strong workforce planning, headcount management, and hiring governance experience.
• 3-5+ years of financial reforecasting, track variances, and connect staffing decisions to budget and business needs.
• Advanced Excel proficiency, strong analytical and reporting skills, with the ability to translate workforce and operational data into clear, actionable insights for leadership
• Strong problem-solving, decision-making, project management and critical thinking skills
• High attention to detail, sound judgment, and strong accountability in managing sensitive workforce processes

Preferred Qualifications

• Familiarity with healthcare payer operations, including Grievance & Appeals, Utilization Management, Claims, Provider Operations.

We support a hybrid work environment. If selected and you live near a suitable work location, you may be expected to comply with the hybrid work policy. Under the policy, all hires for in-scope populations should be placed into a hybrid or office-based location, working onsite three days a week. Aetna Service Operations office/hub locations will be discussed with the selected candidate.

Pay Range

The typical pay range for this role is:

$67,900.00 - $199,144.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.