Sr Mgr Store Strategy & Transformation – Store Execution Program Lead

TD Bank, N.A.; Mount Laurel Township (NJ); On-site; USD 115,000 - 186,000; Full time

Job summary

TD Bank, N.A. is seeking a Senior Manager to lead the Store Strategy & Transformation program. You will drive the Store Expansion Strategy, manage cross-functional teams, and deliver enterprise-wide initiatives across Retail Growth & Transformation.

This role emphasizes change management, governance, and measurable improvements in store performance. The position requires 5-7 years of related experience in banking operations or process improvement, along with strong communication, analytical, and

Qualifications

• Bachelor's degree or equivalent experience required in an analytical field such as Business, Engineering, Finance, Mathematics, Statistics

Responsibilities

• Develops change management strategy for the business line across initiatives
• Identify and lead high impact process improvements with measurable results
• Develop program governance, reporting, and milestone communications
• Oversee coordination of component projects and teams for strong integration
• Track program risks and mitigations; adjust plans as priorities shift
• Build relationships with technology partners and sponsors to align delivery

Skills

Branch expansion

Cross-functional leadership

Program management

Change management

Strategic thinking

Analytical thinking

Communication

Travel readiness

Education

Bachelor's degree or equivalent in analytical field

Tools

Microsoft Excel

PowerPoint

Visio

MS Project

Job description

Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $115,440 - $186,160 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Personal & Commercial Banking

Job Description

Retail Store Strategy & Transformation is responsible for developing and executing growth strategies that strengthen TD Bank's Retail footprint and support long-term business transformation. The team leads strategic initiatives focused on organic growth, enhanced in-store capabilities, and enterprise-wide priorities that improve client and colleague experiences. Acting as a key connector across the organization, Retail Growth & Transformation partners with Retail Distribution leadership, Field Leadership, Finance, AI2, Marketing, Consumer Product, and other stakeholders to translate strategy into execution and deliver measurable business outcomes. Our Senior Manager role will lead execution of our Store Expansion Strategy. The Senior Manager, Store Strategy & Transformation leads the program management component of the groups process transformation. The job delivers complex intra-business and cross line of business projects, to gain consensus and buy-in to common approaches at an enterprise level.

Preferred Qualifications

• Experience leading branch expansion, branch opening, and network growth initiatives with accountability for operational and financial outcomes.
• Proven ability to execute complex branch deployment programs from market evaluation and site selection through opening and post-launch stabilization.
• Demonstrated success leading cross-functional teams to deliver branch growth objectives, including operational readiness, workforce planning, technology implementation, and launch execution.
• Strong understanding of branch network strategy, market analysis, site selection, investment prioritization, and performance measurement.
• Ability to build scalable processes, governance routines, and performance metrics that drive efficient execution, accountability, and informed investment decisions.
• Demonstrated experience working directly within a retail, branch, or field-based environment.

Depth & Scope

• Develops change management strategy for the business line, by assessing impacts and ensuring effective management of change initiatives across the business
• May identify and lead high impact process improvement opportunities, with measurable results and positive impact to Customer, Employee, capacity, service levels and/cost to serve
• Supports vision and strategic leadership in developing, implementing and maintaining the Company's Business Excellence Model for all innovation and improvement project and program deliverables in Retail Store Operations
• Influences all levels of management and works with business lines to advocate for adoption of changes identified
• Develops program roadmap to enable delivery of iterative business enhancements and innovation program components
• Develops strong relationships with technology partners and provides business relationship linkage between project sponsors and technology management, as appropriate
• Oversees and provides direction and guidance to managers of component projects and team to ensure strong coordination of efforts amongst them
• Develops program governance and required reporting, monitors and controls program management plans
• Manages, monitors, and controls overall program performance and integration of component initiatives; makes necessary adjustments based on business priorities and issues
• Keeps informed of changing organizational strategies and priorities to be able to adjust course of the transformation program accordingly
• Consolidates and communicates project status to stakeholders, as per established governance model, and ensures awareness of significant changes to the program status in a timely manner
• Maintains strong relationships and communication with Business Excellence, Productivity Analytics and Workforce Management team, and supporting partners
• Identifies program risks and develops mitigation plans, monitors and controls project risks
• Identifies stakeholders and develops adequate resource plan to support program; ensures resources are mobilized across the program
• Tracks the contribution of each project to the overall business transformation (program) and ensures that all program issues are effectively resolved
• Ensures project management and communications teams work together, assessing the effectiveness of ongoing communication of milestones

Education & Experience

• Bachelor's degree or equivalent experience required in an analytical field such as Business, Engineering, Finance, Mathematics, Statistics
• 5-7 years related experience required in one or more of the following areas: Bank Operations, Retail Banking, Process Improvement, Project Management
• Ability to manage multiple complex priorities and competing agendas without express authority over delivery teams
• Excellent communication, strategic planning, organizational and interpersonal skills, at all levels in the organization, including working effectively with Executives and Senior Management
• Analytical aptitude with an emphasis on investigative, methodical critical questioning and logical thinking; a data-driven decision maker
• Demonstrates an outstanding track record for conceptualizing, leading, and successfully delivering large scale transformational programs
• Highly proficient in Microsoft Excel and PowerPoint
• Proficiency with Visio and MS Project
• Demonstrated leadership and project management skills
• Proven ability to see business processes through a Customer lens
• Strategic thinker
• Outstanding change management capability
• Results/outcome-oriented and committed to delivering results within aggressive timelines
• Must have the ability to work flexible hours, travel as needed and remain accessible 24/7 during project delivery phases

Physical Requirements

• Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [e-mail]. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

Our Values At TD

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported