Sr Mgr Service Scheduling

DART (Dallas Area Rapid Transit); Dallas (TX); On-site; USD 87,000 - 143,000; Full time

Job summary

DART (Dallas Area Rapid Transit) is seeking a seasoned scheduling and operations leader to oversee the planning and execution of bus and rail timetables. You will manage a professional staff of schedule analysts and ensure cost-effective utilization of manpower and revenue vehicles.

The role requires a bachelor’s degree and at least seven years in transit operations with three years in supervision. You will work with cutting-edge scheduling software and collaborate across departments to improve

Qualifications

• Bachelor’s degree from an accredited college in Urban Planning, Transportation Planning/Engineering, Public Administration, Business or related field.
• Seven (7) years of progressively responsible experience in transit operations and scheduling, with at least three (3) years of experience supervising transit scheduling personnel.
• Pass a physical (medical) examination that includes a drug screen to operate DART non-revenue vehicles.
• Knowledge of budget development/analysis, and operational cost factors.
• Proficiency of PC software applications to include Microsoft Office or other related software applications.
• Analytical and creative skills to find solutions to complex interpersonal, technical and administrative problems.
• Ability to be dedicated to meeting the expectations and requirements of internal and external customers.
• Ability to write clearly and succinctly in a variety of communication settings and styles.
• Ability to step up to conflicts and resolve them with minimum noise.
• Ability to blend people into teams and foster morale.
• Ability to provide challenging tasks and development discussions.
• Ability to scope length and difficulty of tasks, set objectives and schedules.
• Ability to use rigorous logic and methods to solve difficult problems.
• Ability to read complex materials and technical manuals.

Responsibilities

• Manages and oversees all staff and data collection to support scheduling of equipment and manpower.
• Oversees implementation, maintenance, and daily use of computer scheduling systems for bus/rail schedules and rosters.
• Manages production of scheduling databases for information and payroll management.
• Produces operator route guides and detailed operating instructions for Transportation Department.
• Analyzes schedules to ensure on-time performance and cost effectiveness.
• Develops schedule modifications for new routes and services to ensure reliability and efficiency.
• Directs and evaluates staff performance and budgets.
• Prepares technical reports and project correspondence.
• Keeps current on industry trends, methods, and technology.
• Presents project performance to management and monitors budgets.

Skills

Analytical thinking

Communication

Writing

Conflict resolution

Team building

Development planning

Project scoping

Problem solving

Customer focus

Budget awareness

Microsoft Office

Education

Bachelor’s degree in Urban Planning/Transportation Planning/Engineering/Public Admin/Business

Tools

Microsoft Office

Job description

Pay Range: $86,922.00 - $143,421.00

Supervisory Organization: AVP Service Planning & Dev

Country: United States of America

Address: 1401 PACIFIC AVE

City: DALLAS, TX 75202

FLSA: Exempt

Professionals: 01 - Official Administrator (EEO-4-United States of America), 1B - Managers and Directors (EEO-SubCategory)

General Summary: Manages the scheduling of all bus and rail service operated by DART and its contractors to assure attainment of DART's on-time performance and cost efficiency goals; oversees the vehicle blocking and runcutting processes in accordance with established standards and guidelines, providing for cost effective utilization of manpower and revenue vehicles; provides for the supervision and development of a professional staff of schedule analysts, as well as support positions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages and oversee all staff, consultants and data collection efforts necessary to support the scheduling of equipment and manpower to assure effective utilization of available resources; supports the projection of future requirements for equipment and manpower.
• Oversees the implementation, maintenance, and daily use of computer scheduling software systems necessary to support the efficient development of bus/rail schedules and operator runcuts, and rosters.
• Manages the production of scheduling databases to support a variety of customer information and operator/payroll management functions within the organization.
• Manages the production of the operator route guides and detailed operating instructions for the Transportation Department.
• Analyzes existing bus schedules and runtimes to assure schedules meet on-time performance and cost effectiveness objectives.
• Oversees development of schedule modifications and new schedules to support the implementation of new routes and services and to achieve required reliability and efficiency of transit service.
• Directs, supervises and evaluates the performance of work of staff members to ensure compliance with work programs, timelines, and budgets.
• Responsible for the analysis of service and scheduling projects to determine status, compliance with requirements, cost-effectiveness and timelines.
• Makes changes or modifications to ensure compliance with established project objectives.
• Performs technical review of projects and prepares technical reports and correspondence.
• Remains current on new industry trends, methods, and technology.
• Makes formal presentations to management as required to communicate project(s) performance.
• Develops, submits for approval, and monitors project and contract budget(s) and takes action to correct variances and participates with periodic budget reviews.
• Prepares a variety of reports for management review.
• Performs other related duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

• Bachelor’s degree from an accredited college or university in Urban Planning, Transportation Planning/Engineering, Public Administration, Business or a related field.
• Seven (7) years of progressively responsible experience in transit operations and scheduling, with at least three (3) years of experience supervising transit scheduling personnel.
• Pass a physical (medical) examination that includes a drug screen in order to operate DART non-revenue vehicles.
• Knowledge of budget development/analysis, and operational cost factors.
• Proficiency of PC software applications to include Microsoft Office or other related software applications.
• Analytical and creative skills to find solutions to complex interpersonal, technical and administrative problems.
• Ability to be dedicated to meeting the expectations and requirements of internal and external customers. Gets first‑hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Ability to write clearly and succinctly in a variety of communication settings and styles. Can get messages across that have the desired effect.
• Ability to step up to conflicts, seeing them as opportunities. Read situations quickly. Good at focused listening. Can hammer out tough agreements and settle disputes equitably. Can find common ground and get cooperation with minimum noise.
• Ability to blend people into teams when needed. Creates strong morale and spirit in his/her team. Shares wins and successes. Fosters open dialogue. Lets people finish and be responsible for their work. Defines success in terms of the whole team. Creates a feeling of belonging in the team.
• Ability to provide challenging and stretching tasks and assignments. Holds frequent development discussions. Is aware of career goals for each direct report. Constructs compelling development plans and executes them. Is a people builder.
• Ability to accurately scope out length and difficulty of tasks and projects. Sets objectives and goals. Breaks down work into the process steps. Develops schedules and task/people assignments. Anticipates and adjusts for problems and roadblocks. Measures performance against goals. Evaluates results.
• Ability to use rigorous logic and methods to solve difficult problems with effective solutions. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers.
• Ability to read complex materials such as technical manuals and engineering blueprints, and concentrate on details when developing employee performance plans, developing and monitoring division budget, or directing and overseeing project engineering activities.

WORKING CONDITIONS

Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V

Open until qualified applicants are identified.