Sr. Manager, Training, Quality Systems

EyePoint; Northbridge, Watertown (MA, MA); Hybrid; USD 125,000 - 179,000; Full time

Job summary

EyePoint is seeking a Sr. Manager, Training, Quality Systems in MA (Watertown or Northbridge) with a hybrid schedule.

You will lead the GxP Quality Training program, build relationships with GLP, GCP and GMP partners, and ensure training aligns with regulatory guidance. Responsibilities include designing curricula, onboarding, creating digital learning resources, maintaining SOPs, managing the LMS, and reporting training compliance.

Qualifications

• Bachelor’s Degree required.
• 6+ years in instructional design and digital learning.
• Experience with GxP and quality systems in regulated industry.
• Ability to design engaging digital training content.
• Experience administering learning management systems.

Responsibilities

• Lead the GxP training program and LMS design/architecture.
• Develop and revise role-based training curricula.
• Onboard new employees with quality onboarding training.
• Create and revise SOPs and training materials with SMEs.
• Design digital learning resources and multimedia assets.
• Manage training content, reports and compliance.
• Support LMS upgrades and change management.
• Collaborate cross-functionally to improve training programs.

Skills

GxP Quality Systems

Instructional design

Digital learning content

LMS administration

Cross-functional collaboration

Project management

Education

Bachelor’s Degree

Tools

LMS

MS Office Suite

e-learning authoring tools

Job description

Sr. Manager, Training, Quality Systems

Watertown, MA or Northbridge, MA

The Sr. Manager Training & Quality Systems will report to the Director Quality Systems and be responsible for the GxP Quality Training program at Eyepoint. This position will require the ability to build strong relationships with partner groups who support GLP, GCP and GMP activities to identify, enhance and support training needs.

This position can sit either at our Northbridge, MA site or Watertown, MA site.

We offer a hybrid work schedule.

Primary responsibilities include, but are not limited to, the following:

Individual Responsibilities

• Manage the training program (guide, evaluate and implement the design and architecture of trainings within LMS)
• Creation and revision of role-based training curricula to align with functional responsibilities
• Manage onboarding of new employees by facilitating Quality onboarding training, verifying account creation and assigning curricula in Eyepoint’s Learning Management System (LMS)
• Support the creation and revision of Training related SOPs, work instructions, training materials in collaboration with Subject Matter Experts (SMEs)
• Design and produce digital learning resources, including web-based training, videos, and interactive modules.
• Co-create and curate self-paced training resources and multimedia assets (e.g., courses, programs, virtual/mixed reality).
• Advise subject matter experts (SMEs) on conceptualizing and sharing content.
• Provide training and support for employees on the use of the LMS
• Responsible for the development of training material using instructional design principles that best suite various training objectives
• Facilitate GxP training for employees, as needed
• Oversight of training compliance across all departments, publish periodic training reports, and elevate compliance issues to management
• Collaborate cross-functionally to support LMS upgrades and change management
• Support the timely closure of relevant Quality System records
• Identify and participate in initiatives to improve the training program, LMS and training content
• Support development of Quality Management Review content to measure the effectiveness of the training program
• Support audits and regulatory authority inspections by providing training reports/documentation or other assigned tasks
• Provide oversight and timely response of training related inquiries
• Oversight of employees’ resumes/CVs, signature ID cards, andjob descriptions to ensure compliance
• Ensure timely generation and review of content for Annual GxP refresher trainings
• Other duties as assigned

Primary skills and knowledge required include, but are not limited to the following:

• Knowledge of GxP and Quality Systems principles with respect to US, EU, and other relevant regulatory guidance
• Proven ability to design and develop engaging, detail-oriented digital training content that simplifies complex concepts. Skilled in creating visually appealing materials with strong storytelling techniques and a keen eye for design.
• Ability to translate complex technical and scientific concepts into clear, engaging digital training content for diverse audiences, including technical experts and non-technical users. Skilled in creating structured learning materials that simplify information without losing accuracy.
• Superior organization skills with ability to manage competing priorities and meet deadlines
• Demonstrated ability to train GXP personnel one-on-one and in groups
• Works independently with minimal supervision
• Excellent team player with strong written and verbal communication skills
• Ability to work cross-functionally while providing excellent customer service
• Proficiency in instructional design principles for adult learning
• Champions continuous process improvement
• Proficient with MS Office Suite including Word, Excel and PowerPoint

Other Requirements:

• Experience in the administration of electronic learning management systems
• Experience in training program administration in the life sciences industry or other highly regulated industry

Level of Education Required:

Bachelor’s Degree

Number of Years of Experience in the Function and in the Industry:

Sr. Manager Level:

• Minimum 6+ years proven experience in instructional design and scripting for videotaping, audio, animated explainers, virtual reality and similar formats
• Minimum 6+ years’ experience with digital learning formats, e.g., as a content designer for office content and presentation tools, e-learning authoring tools, and/or learner response tools
• Minimum 6+ years of applying learning theory, design and expertise in adult learning techniques and education

Salary Range

$124,630 - $179,220 USD

Envision Your Future

With the exciting energy of a winning culture and an exhilarating pace, we are an ophthalmology company committed to preventing blindness by developing and commercializing innovative therapeutics.

The collective power of our values influences everything we do, and everything we do for you.

Transformational Innovation

We exist to change our patients’ lives through the power of sight. We are forward looking, embrace challenges with curiosity, and continuously seek to improve our products and ourselves by learning, problem-solving and pushing the limits of science and technology.

Unwavering Integrity

We recognize our responsibility to our patients, employees, and our community, and value the trust they put in us. We set a high ethical bar and expect responsible leadership at every level to ensure we serve those who matter most to us.

Compassionate Excellence

We believe that fun and excellence can coexist. We foster a culture where enjoying the work we do and caring for each other are as important as delivering exceptional outcomes.

Inclusive Collaboration

We strive to see through the eyes of others and work as one team. We appreciate one another’s differences and perspectives, and ensure everyone feels valued, respected and encouraged to bring their ideas forward.

EyePoint is proud to be an equal opportunity employer. We believe that diversity and inclusion among our colleagues is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.