Sr Manager, Systems Administration

Lincoln Financial Group; Radnor (Delaware County); Hybrid; USD 107,000 - 171,000; Full time

Benefits offered by this job

Tuition assistance

Health counseling and EAP

Flexible work arrangements

Leader development & training

Job summary

Lincoln Financial Group seeks a Senior IT Leader for infrastructure and end-user operations, guiding roadmaps and ensuring service excellence in a hybrid work environment.

You will escalate complex issues, drive changes, and coach teams while aligning with enterprise goals and budget planning.

Qualifications

• Bachelor’s degree in Computer Science, IT, IS, or related field.
• 6–9+ years of progressive IT experience in infrastructure/end-user operations.
• 3–5+ years of leadership experience managing managers or team leads.

Responsibilities

• Oversee infrastructure and end-user service operations to meet SLAs.
• Lead change management and drive adoption of new tech and processes.
• Act as senior escalation point for complex issues.
• Coordinate with network, security, app, and service desk teams.
• Develop staff through coaching, hiring and career development.

Education

Bachelor’s degree in Computer Science, Information Technology, Information Systems, or related field

Tools

Leadership

Job description

Be Aware of Fraudulent Recruiting Activities: Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at [e-mail] if you encounter a recruiter or see a job opportunity that seems suspicious.

Select how often (in days) to receive an alert:

Alternate Locations: Radnor, PA (Pennsylvania)

Work Arrangement:

Hybrid : Employee will work 3 days a week in a Lincoln office

Relocation assistance:is not available for this opportunity.

Requisition #:76849

The Role at a Glance

What you'll be doing

• Maintains deep knowledge of current and emerging technology trends across infrastructure and end-user services; assesses impacts and partners with leadership to incorporate into short- and mid-term roadmaps.
• Leads and supports change management initiatives, ensuring successful adoption of new technologies, processes, and operating models. Establishes and drives team priorities, performance goals, and objectives aligned with departmental and enterprise outcomes.
• Acts as a senior escalation point for complex operational, service, and infrastructure issues.

Operational Management

• Oversees day-to-day operations across end-user service domains, up to and including C-suite support, ensuring service delivery meets defined SLAs and operational standards.
• Ensures effective incident, request, and escalation management, with clear communication to stakeholders during business-impacting events.
• Partners with peer IT teams (e.g., network, security, application, service desk) to ensure seamless end-to-end service delivery.
• Ensures operational documentation, procedures, and runbooks are current, accurate, and consistently followed.

Process Improvement & Execution

• Identifies, prioritizes, and drives process improvements that reduce operational risk, improve service quality, and increase efficiency.
• Uses data, KPIs, and trend analysis to measure effectiveness and inform decision-making.

People & Talent Management

• Leads, coaches, and develops staff; provides clear, candid feedback and supports career development and succession planning.
• Ensures workloads are balanced appropriately across teams and that staffing models align with service demand.
• Plays an active role in hiring, retaining, and developing top talent, fostering a culture of accountability, continuous learning, and engagement.
• Builds organizational capability by strengthening both technical depth and leadership skills across teams.

Stakeholder Partnership

• Serves as a trusted partner to IT leadership and business stakeholders, translating operational insights into actionable recommendations.
• Represents assigned areas in cross-functional initiatives, projects, and governance forums.
• Communicates operational performance, risks, and improvement initiatives to leadership on a regular cadence.
• Supports budget planning, expense management, and vendor oversight for assigned areas, as applicable.
• Evaluates cost-benefit considerations for technology and service improvements in partnership with leadership.

What we’re looking for

Must Haves:

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or related field (or equivalent experience).
• 6–9+ years of progressive IT experience aligned to infrastructure and/or end-user operations.
• 3–5+ years of leadership experience, preferably managing managers and/or team leads, as well as technical staff. Demonstrated experience balancing operational execution with strategic initiatives.

Application Deadline

Applications for this position will be accepted through November 30, 2026, subject to earlier closure due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values andleadership attributes
• Leadership development and virtual training opportunities
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training
• The pay range for this position is$106,875 - $171,000with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Be Aware of Fraudulent Recruiting Activities

Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at [e-mail] if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e‑mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling [phone].

This Employer Participates in E-Verify. See the E-Verify notices.