Sr. Manager SW Engineering

Toshiba Global Commerce Solutions - External; San Francisco, Town of Texas (CA, WI); On-site; USD 130,000 - 200,000; Full time

Benefits offered by this job

Health coverage

401(k) plan with company match

Life insurance

Pet Insurance

Employee discounts

Paid holidays and vacation

Job summary

Toshiba Global Commerce Solutions is seeking a Sr. Manager SW Engineering to lead teams building ELERA: AI-native development tooling and a scalable agentic platform.

The role progresses from first-line manager to senior manager scope, welcoming both first-time managers and seasoned leaders overseeing large groups. Our software powers tens of thousands of retail stores worldwide, including major warehouse clubs, big-box retailers, and global brands.

Qualifications

• 5–10+ years in software development.
• 3–10 years in leadership or management.
• Strong software engineering background with track record of shipping production systems.

Responsibilities

• Own delivery, quality, and team health for ELERA product areas.
• Hire, develop, and performance-manage engineers; manage career paths.
• Maintain technical fluency and participate in design reviews and debugging.
• Know architecture, backlog, and product performance in market.
• Own customer escalations and meet SLAs.

Skills

Software leadership

Strategic delivery

Agile SDLC

Communication skills

Technical fluency

Team building

Mentoring

Education

Bachelor's degree in CS/Engineering

Tools

Java/Spring Boot

Node.js/TypeScript

Docker

Kubernetes

GitLab CI/CD

Jenkins

MongoDB

Job description

Toshiba Global Commerce Solutions is seeking a Sr. Manager SW Engineering to lead teams building the next chapter of ELERA: AI-native development tooling, an agentic platform layer, and a FAANG-aligned operating model where engineering owns delivery end to end. The level of this role, from first-line manager through senior manager scope, is matched to the candidate'sdemonstratedexperience, team size, and product complexity. Strong tech leads moving into management for the firsttimeand seasoned managers leading large groups are both encouraged to apply.

Our software runs at tens of thousands of retail stores worldwide. If you have used self-checkout at a major warehouse club, paid at a Fortune 500 big-box retailer, or shopped at a global grocery chain or apparel brand, you havelikely usedour software products. It is the retail commerce platform we build at TGCS, powering point of sale, mobile, self-service, and back-of-store operations for many of the world's largest retailers.

As a SoftwareEngineeringManageryou will:

Own delivery, quality, and team health for one or more product areas inside ELERA. Concretely:

• Delivery and execution.Engineering execution, the milestone plan, sprint tracking, technical risk, and quality. You are accountable and responsible.
• The team.Hiring, performance, compensation, career development, andthe hardconversations. Youtake actionearly.
• Technical fluency.You stay close enough to the code to be useful in design reviews, debug a production issue, and challenge a tradeoff.Youpartner with Principal Engineers on standards.
• Product reality.You know the architecture, the backlog, your customers, and how the product performs in the market.
• Production support.Youown customer escalations affecting your scope and meet SLAs.

Required Qualifications and Experience:

• 5-10+ years in software development, including 3-10years inleadershipor manager role.
• Bachelor’s degree in computer science, Engineering, or equivalent.
• A strong software engineering background witha track recordof shipping production systems at scale. You can hold your own in a deep technical conversation with senior engineers and Principal-level architects.
• Demonstrated leadership of software engineers, formally as a manager or as a tech lead, staff engineer, or senior IC who has owned end-to-end delivery for a team's scope. You have hired, developed, performance-managed, and whenneededexited engineers.
• Working knowledge of modern Agile delivery, the SDLC, and CI/CD practices in a continuous-deployment environment.
• Comfort moving between the architectural level and the debugger, and between an executive review and a sprint standup, in the same day.
• A track recordof leading through ambiguity, owning a missed commitment without deflection, and recovering from a production incident.
• Excellent written and verbal communication. You write tight status updates, run focused meetings, and present executive-ready tradeoffs.
• Direct, low ego, honest. You disagree clearly, commit cleanly, and tell people the truth.

Highly Preferred:

• Experience with AI-assisted development workflows: coding agents, AI-driven test generation, RAG-based developer tooling, or agentic CI/CD.
• Retail, payments, POS, or other transaction-critical systems experience.
• Familiarity with our stack: Java/Spring Boot, Node.js/TypeScript, Docker, Kubernetes on Azure AKS, GitLab CI/CD, Jenkins, MongoDB.
• Experience leading distributed or multi-site teams.

How We Work

Three principles drive how we run engineering. They are also the best preview of what working here will feel like.

• Engineering owns delivery.The vertical chain (VP, Senior Director, Director, EM, Engineers) owns outcomes. There is no PMO running our schedules. Accountability follows control.
• Horizontal teams scale us, not own us.You willownend-to-enddelivery.Technical Program Managers, Quality, DevOps, and Principal Engineers coordinate, automate, architect, and unblock. They support delivery; they do not own it.
• AI removes overhead, not accountability.Weinvest heavily in agentic tooling for status, risk detection, test generation, and reporting. The goal is to reduce the coordination tax on engineers and managers.

You will not be handing off status to a project manager, hand-walking aProject Management Officethrough a milestoneplanorwaiting for aTechnical Program Managerto tell you what your team is building. You drive theplan, you call the risks, you ship the product.

About Toshiba Global Commerce Solutions

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience,let'sget together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

Compensation:

• Base Salary Range: $130,000-$200,000
• The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
• Discretionary Bonus Plan: Eligible for annual performance-based bonus (individual and company performance)

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutionsfirmly believethat our people are an integral part to the success of our customers. Furthermore,we'recommitted to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).We'repassionate about ourcustomers the retail industry andbecoming a more responsible company as we help create a brighter future.