Sr Manager, Solutions Engineering SMB

T-Mobile; Chicago (IL); On-site; USD 112,000 - 290,000; Full time

Benefits offered by this job

Medical

Dental

Vision insurance

401(k)

Employee stock grants

paid time off

paid holidays

Job summary

T-Mobile in Chicago seeks a leader to build and guide a team of solutions engineers who support business sales with technical design, ROI‑driven presentations, and end‑to‑end solution delivery across wireless networks and in‑building coverage.

The role requires 5+ years in telecommunications or engineering, prior people leadership, exceptional communication skills, and the ability to align wireless solutions with sales goals to drive customer success and business growth.

Qualifications

• Bachelor's degree +5 years of related work experience or an advanced degree with 3 years of related work experience (Required)
• 5+ years of experience in telecommunications, solutions consulting, or engineering roles with a track record of solution sales and stakeholder management (Required)
• Experience leading or supporting wireless business sales teams and prior people leadership experience (Required)

Responsibilities

• Lead and develop a team of solutions engineers supporting business sales to drive solution adoption and customer engagement across SMB and broader segments
• Coach and guide solutions engineers in customer meetings, ensuring strong technical consultation and ROI presentation
• Assist team with in-building coverage requests and other wireless network needs with timely technical guidance
• Maintain and advance team expertise in wireless devices, network technologies, and value-added solutions to support sales strategies
• Partner with sales leadership and cross-functional teams to align priorities and improve solution delivery
• Drive initiatives focused on adoption, profitability, and growth within business accounts

Skills

Business Alignment

Communication

Customer Needs Identification

Influential Leadership

People Management

Project Management

Business Sales

Solution Consultation

Technical Presentations

Technical Training

Wireless Networks

Age 18+

Education

Bachelor's degree +5 years

Advanced degree +3 years

Equivalent combination of education and experience

Job description

Job Overview

This role leads and develops a team of solutions engineers supporting business sales by providing technical expertise to design and present wireless solutions that meet customer needs. The role oversees technical consultation across customer opportunities, including solution guidance, wireless network coverage analysis, and in‑building coverage requests. It drives consistent expertise in wireless devices, network technologies, and value‑added solutions while partnering with sales and cross‑functional teams to support solution adoption, customer engagement, and business growth. Success is measured by team leadership, effective customer and sales support, technical capability development, and contribution to sales outcomes.

Job Responsibilities

• Lead and develop a team of solutions engineers supporting business sales teams to drive solution adoption and customer engagement across the small business and broader business customer segments
• Coach and guide solutions engineers in customer meetings and opportunities, ensuring strong technical consultation, solution guidance, and presentation of solution features, benefits, and ROI
• Assit team with in‑building coverage requests and other wireless network needs to support our customers, ensuring timely technical guidance and effective customer solutions
• Maintain and advance team expertise in wireless devices, network technologies, and value‑added solutions to support sales strategies and address technical customer needs
• Partner with sales leadership and internal teams including engineering, product development, marketing, and training to align priorities, improve solution delivery, and strengthen customer engagement
• Drive initiatives focused on solution adoption, profitability, and growth within business account bases; also responsible for other duties and projects as assigned by business management as needed

Education and Work Experience

• Bachelor's degree plus 5 years of related work experience
• OR an advanced degree with 3 years of related work experience
• OR combination of education and experience deemed equivalent (Required)
• 5+ years of experience in telecommunications, solutions consulting, or engineering roles with a professional track record of successful solution sales and managing internal and external relationships in a matrix environment. (Required)
• Experience leading or supporting wireless business sales teams (SMB, ENT, or GOV) and prior people leadership experience (Required)

Knowledge, Skills and Abilities

• Business Alignment (Required)
• Communication (Required)
• Customer Needs Identification (Required)
• Influential Leadership (Required)
• People Management (Required)Project Management (Required)
• Business Sales (Required)
• Solution Consultation (Required)
• Technical Presentations (Required)
• Technical Training (Required)
• Wireless Networks (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Compensation

Total Target Cash Pay Range: $160,700 - $289,800, inclusive of target incentives

Base Pay Range: $112,490 - $202,860

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non‑temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

Benefits

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.

• medical
• dental
• vision insurance
• a flexible spending account
• 401(k)
• employee stock grants
• employee stock purchase plan
• paid time off
• up to 12 paid holidays - which total about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually
• paid parental and family leave
• family building benefits
• back‑up care
• enhanced family support
• childcare subsidy
• tuition assistance
• college coaching
• short‑and‑long‑term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• voluntary long‑term care insurance
• mobile service & home internet discounts
• pet insurance
• access to commuter and transit programs

We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T‑Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Company Culture

Never stop growing!

As part of the T‑Mobile team, you know the Un‑carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

Equal Opportunity

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.

T‑Mobile maintains a drug‑free workplace.