Sr Manager, Solutions Engineering SMB

T-MOBILE USA, Inc.; Albuquerque (NM); On-site; USD 112,000 - 203,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Job summary

T-Mobile USA, Inc. is seeking a leader to build and guide a team of solutions engineers who support business sales by delivering expert wireless solutions.

The role collaborates with sales, engineering, product, and marketing to drive adoption, provide strong technical guidance, and grow customer engagement across SMB and larger business segments. The ideal candidate has 5+ years in telecom or related engineering roles and proven leadership in a matrix environment.

Qualifications

• Bachelor's degree plus 5+ years in telecom, solutions consulting, or engineering.
• 5+ years leading or supporting wireless business sales teams and managing relationships in a matrix environment.
• Experience with cross-functional collaboration across sales, engineering, product, marketing and training.

Responsibilities

• Lead and develop a team of solutions engineers for business sales, driving solution adoption and customer engagement.
• Coach engineers in meetings, guiding technical consultations and ROI-focused presentations.
• Assist team with in-building coverage requests and wireless network needs for customers.
• Maintain and advance team expertise in wireless devices, networks and value-added solutions.
• Partner with sales leadership and internal teams to align priorities and improve solution delivery.
• Drive initiatives for adoption, profitability and growth within business accounts.

Skills

Leadership

Solutions engineering

Telecommunications

Customer engagement

Presentation skills

Education

Bachelor's degree

Advanced degree

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

This role leads and develops a team of solutions engineers supporting business sales by providing technical expertise to design and present wireless solutions that meet customer needs. The role oversees technical consultation across customer opportunities, including solution guidance, wireless network coverage analysis, and in-building coverage requests. It drives consistent expertise in wireless devices, network technologies, and value-added solutions while partnering with sales and cross-functional teams to support solution adoption, customer engagement, and business growth. Success is measured by team leadership, effective customer and sales support, technical capability development, and contribution to sales outcomes.

Job Responsibilities:

• Lead and develop a team of solutions engineers supporting business sales teams to drive solution adoption and customer engagement across the small business and broader business customer segments
• Coach and guide solutions engineers in customer meetings and opportunities, ensuring strong technical consultation, solution guidance, and presentation of solution features, benefits, and ROI
• Assit team with in-building coverage requests and other wireless network needs to support our customers, ensuring timely technical guidance and effective customer solutions
• Maintain and advance team expertise in wireless devices, network technologies, and value-added solutions to support sales strategies and address technical customer needs
• Partner with sales leadership and internal teams including engineering, product development, marketing, and training to align priorities, improve solution delivery, and strengthen customer engagement
• Drive initiatives focused on solution adoption, profitability, and growth within business account bases; also responsible for other duties and projects as assigned by business management as needed

Education and Work Experience:

• Bachelor's degree plus 5 years of related work experience
  OR an advanced degree with 3 years of related work experience
  OR combination of education and experience deemed equivalent (Required)
• 5+ years of experience in telecommunications, solutions consulting, or engineering roles with a professional track record of successful solution sales and managing internal and external relationships in a matrix environment. (Required)
• Experience leading or supporting wireless business sales teams (SMB, ENT, or GOV) and prior people leadership experience (Required)

Knowledge, Skills and Abilities:

• Business Alignment (Required)
• Communication (Required)
• Customer Needs Identification (Required)
• Influential Leadership (Required)
• People Management (Required)
• Project Management (Required)
• Business Sales (Required)
• Solution Consultation (Required)
• Technical Presentations (Required)
• Technical Training (Required)
• Wireless Networks (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:

Travel Required (Yes/No): No

DOT Regulated:

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Total Target Cash Pay Range: $160,700 - $289,800, inclusive of target incentivesBase Pay Range: $112,490 - $202,860The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.