Sr. Manager, Solutions Architecture — Communication Developer Services, AWS WWSO CDS

Socket.dev; Seattle (WA); On-site; USD 201,000 - 272,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Senior Specialist SA to lead a worldwide team of Specialist SAs in Seattle and own hiring, development, and the CDS technical GTM strategy for SES and End User Messaging.

You will shape the CDS vision for conversational AI, partner with Product Marketing, Sales and Partners, and build an operating rhythm that makes SA impact visible to leadership.

Qualifications

• Bachelor's degree in a relevant field or equivalent work experience.
• 7+ years of design, implementation, or consulting experience with distributed applications or cloud technologies.
• 3+ years of people-management experience leading technical teams (Solutions Architects, engineers, or equivalent).
• Experience developing strategies that influence leadership decisions at the organizational level.
• Experience with cloud architecture and one or more communication / customer-engagement domains (messaging, email, CPaaS, or marketing technology).

Responsibilities

• Lead, coach, and grow a worldwide team of Specialist SAs; own hiring, performance, development, and promotion readiness.
• Own and lead key business and technical initiatives — define and execute the CDS technical GTM strategy, launch adoption programs, and drive measurable revenue outcomes.
• Set the technical bar for customer engagements: architecture reviews, proofs of concept, migrations, and scaled enablement for SES and End User Messaging.
• Leverage AI and data to identify patterns across the customer base and build scalable solutions (playbooks, automation, reference architectures) that help account teams and customers get to outcomes faster.
• Collaborate across Product Marketing, Sales, Partner Teams, Business Development, and Business Operations to accelerate the sales cycle.
• Represent customer needs in product roadmaps and drive prioritized feature requests to CDS service teams.
• Help shape the CDS vision for conversational and agentic AI — identifying how intelligent agents and AI‑driven workflows can transform how customers communicate across channels, and guiding the SA team to bring those capabilities to life for customers.
• Build the team’s operating rhythm — adoption tracking, technical win/loss reviews, and clear mechanisms that make the impact of SA work visible to leadership and service teams.

Skills

Leadership and people management

GTM strategy and execution

Cloud architecture and migrations

AI and data-driven solutions

Cross-functional collaboration

Technical mentoring

Education

Bachelor's degree or equivalent

Tools

Amazon SES

AWS End User Messaging

Job description

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Key job responsibilities

• Lead, coach, and grow a worldwide team of Specialist SAs; own hiring, performance, development, and promotion readiness.
• Own and lead key business and technical initiatives — define and execute the CDS technical GTM strategy, launch adoption programs, and drive measurable revenue outcomes.
• Set the technical bar for customer engagements: architecture reviews, proofs of concept, migrations, and scaled enablement for SES and End User Messaging.
• Leverage AI and data to identify patterns across the customer base and build scalable solutions (playbooks, automation, reference architectures) that help account teams and customers get to outcomes faster.
• Collaborate across Product Marketing, Sales, Partner Teams, Business Development, and Business Operations to accelerate the sales cycle.
• Represent customer needs in product roadmaps and drive prioritized feature requests to CDS service teams.
• Help shape the CDS vision for conversational and agentic AI — identifying how intelligent agents and AI‑driven workflows can transform how customers communicate across channels, and guiding the SA team to bring those capabilities to life for customers.
• Build the team’s operating rhythm — adoption tracking, technical win/loss reviews, and clear mechanisms that make the impact of SA work visible to leadership and service teams.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• Bachelor's degree in a relevant field or equivalent work experience
• 7+ years of design, implementation, or consulting experience with distributed applications or cloud technologies.
• 3+ years of people‑management experience, leading and developing technical teams (Solutions Architects, engineers, or equivalent).
• Experience developing strategies that influence leadership decisions at the organizational level.
• Experience with cloud architecture and one or more communication / customer‑engagement domains (messaging, email, CPaaS, or marketing technology).

Preferred Qualifications

• Experience developing, deploying and managing AI products at scale
• Experience leading Specialist or GTM‑aligned Solutions Architecture teams within a cloud or SaaS provider.
• Hands‑on familiarity with Amazon SES and AWS End User Messaging, or comparable messaging/email platforms.
• Track record of creating and leading business initiatives — in addition to managing and growing people — that drove measurable adoption or revenue growth.
• Experience partnering with product/service teams to shape roadmap based on field and customer feedback.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 231,200.00 - 312,800.00 USD annually

USA, GA, Atlanta - 201,000.00 - 272,000.00 USD annually

USA, IL, Chicago - 201,000.00 - 272,000.00 USD annually

USA, NY, New York - 221,100.00 - 299,200.00 USD annually

USA, TX, Dallas - 201,000.00 - 272,000.00 USD annually

USA, VA, Arlington - 201,000.00 - 272,000.00 USD annually

USA, WA, Seattle - 201,000.00 - 272,000.00 USD annually