Sr. Manager, SMB Product & Benefits Strategy

VISA; Miami (FL); On-site; USD 131,000 - 210,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

FSA/HSA

Paid Time Off

Job summary

Visa seeks a Sr. Manager, SMB Product & Benefits Strategy to drive planning and execution of SMB initiatives across Latin America and the Caribbean. You will partner with global, regional, and local teams to translate market needs into prioritized product work and a compelling benefits portfolio.

You will lead partnerships, commercialization, and GTM efforts, while ensuring scalable processes for onboarding and client adoption in a fast-paced environment.

Qualifications

• Bachelor's degree or higher; advanced degree or PhD as applicable.
• Experience building and managing relationships with key stakeholders.
• Proven track record in client acquisition and sales opportunity management.
• Experience negotiating deals across geographies and collaborating with legal, marketing and finance.
• Fluent in Spanish and English; Portuguese a plus.

Responsibilities

• Lead planning and execution of SMB product strategy and roadmap for LATAM/Caribbean.
• Source and negotiate strategic SMB benefits with partners.
• Own end-to-end commercialization of SMB benefits, pilot clients and GTM.
• Collaborate with local markets to package attractive SMB benefit offerings.
• Serve as SME for SMB solutions and benefit narratives to drive adoption.

Skills

Relationship management

Client acquisition

Sales opportunity management

Negotiating deals

Cross-functional collaboration

Executive presence

Fluent in Spanish and English

Portuguese a plus

Communication skills

Education

Bachelor's Degree

Advanced Degree (MBA, JD, etc.)

PhD

Tools

CRM systems

Sales analytics tools

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

SMBs are a critical engine of growth across Latin America and the Caribbean, and a strategic lever for Visa’s Issuers, from established players to disruptors. As SMBs digitize and demand modern working capital, expense management, and acceptance solutions, Visa is the market leader in SMB payments and uniquely positioned to unlock outsized value for our clients and partners.

About the team:

The LAC SMB VCS team oversees and drives Visa’s small business strategy, leads SMB thought leadership, manages segment key drivers and P&L, and supports the development and execution of the LAC sales pipeline. The team is cross functional and multidisciplinary by design, partnering across regional and in market stakeholders to scale outcomes.

The Sr. Manager, SMB Product & Benefits Strategy, will play a central role in advancing Visa's SMB value proposition across the region.

This role is responsible for driving the planning, prioritization and execution of key SMB solutions initiatives while helping shape and commercialize a compelling portfolio of SMB benefits layer that strengthen Visa's market leadership.

Working with global, regional, and local teams, this individual will help translate market opportunities and customer needs into actionable product priorities and SMB benefits layer. The role requires close collaboration with Product and Platforms, Go-To-Market, Benefits and Marketing teams to ensure Visa delivers a winning SMB proposition that makes Visa the best way for businesses to pay and be paid.

Ideal candidate profile

The ideal candidate is an experienced product leader with the ability to influence in a fast-paced and dynamic environment. He/she must have proven experience in building, connecting and advancing commercializing innovative products that deliver substantial value propositions to the market.

Key responsibilities

This role requires strategic leadership, innovation, collaboration, relationship management, and problem-solving skills. He/she is creative and hands-on, has a bias towards action and can inspire others with his/her vision.

As the Sr. Manager Leading Products & Benefits Strategy, you will:

• Drive the planning and execution of Visa’s SMB product strategy and roadmap across Latin America and the Caribbean, aligning global objectives, regional priorities, market opportunities, customer needs, competitive trends, and client feedback into a cohesive portfolio of solutions, capabilities, and SMB-first benefits.

• Lead the sourcing, evaluation, negotiation, and management of strategic partners and differentiated SMB-first benefits that strengthen Visa’s SMB value proposition aligned to the global SMB benefits layer initiative.

• Own the end-to-end commercialization of the SMB benefits layer, identifying pilot clients across geographies, creating and executing a go-to-market strategy and scaling the pipeline across LAC, in collaboration with the LAC SMB go-to-market lead and local sales specialists.

• Partner with the local markets to identify, package and commercialize the most attractive benefit packages. Establish and standardize processes to ensure a simplified sales, implementation and onboarding model to support scale, aligned to the global SMB benefits layer model.

• Serve as subject matter expert for SMB solutions and benefits, both internally and externally with Visa clients as well as be required to demonstrate thought leadership and enable flawless execution.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor's Degree or at least 5 years of experience with an Advanced Degree (e.g., Master’s, MBA, JD, MD) or 2 years of work experience with a PhD.
• Experience in building and managing relationships with key stakeholders.
• Experience in leading new client acquisition and sales opportunity management.
• Experience in negotiating and closing deals across multiple geographies.
• Experience in collaborating with cross-functional teams including legal, marketing, and finance.
• Experience in monitoring market triggers and identifying opportunities to unseat competition.
• Experience in integrating clients into sales and product ecosystems.
• Experience in maintaining customer focus and maximizing business opportunities.

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor's Degree or 7 or more relevant years of experience with an Advanced Degree (e.g., Master’s, MBA, JD, MD) or 3 or more years of experience with a PhD.
• 5+ years’ experience in product leadership within a financial institution, financial technology or related company targeting SMBs.
• Deep understanding of the SMB segment, including issuer needs, client priorities, product adoption drivers, competitive dynamics, and the broader payments ecosystem across Latin America and the Caribbean.
• Deep product management experience within commercial/B2B payments & Small Business
• Prior experience with cardholder incentives, card products and developing thoughtful narratives to drive the value proposition of each benefit thru adoption
• Proven track record of developing and executing a product vision for successful products based on a deep understanding of customer needs
• Experience negotiating commercial agreements with external partners
• Natural collaborator, with excellent communication skills and strong executive presence
• Self-motivated and comfortable with ambiguity, possessing the maturity and competence to influence across multiple levels and organizations including internal and external stakeholders
• Proven ability to support strategic initiatives across matrixed organizations by identifying opportunities, risks, and execution priorities, and by translating ambiguity into structured, decision-ready recommendations.
• Fluent in Spanish and English, Portuguese a plus

Information for US Applicants

For roles located in the US, the estimated salary range for this position is $130,900.00 to $ 210,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.