Sr Manager, Sales Specialist, Risk-as-a-Service

PayPal; Chicago (IL); Hybrid; USD 152,000 - 226,000; Full time

Benefits offered by this job

Balanced hybrid work model

Job summary

PayPal is seeking a Sr. Manager, Sales Specialist - RaaS to drive adoption of Fraud Protection Advanced, Chargeback Protection, and Dispute Automation within the North America Commercial team.

The role emphasizes discovery, solution design, and value-based positioning for merchants across the PayPal network. The candidate should bring 5+ years of solution selling to Fortune 1000 executives, expertise in risk tools, and strong negotiation and storytelling skills to close complex deals in a

Qualifications

• 5+ years of experience solution selling to senior executives at Fortune 1000 companies.
• Experience presenting to C-level stakeholders across Product, Sales, and Finance.
• MBA or advanced degree preferred.
• Ability to build ROI-based business cases and data-driven sales narratives.

Responsibilities

• Lead complex sales initiatives across Fortune 1000 clients.
• Collaborate with cross-functional teams to design and position value propositions.
• Develop and execute sales strategies to exceed quota targets.
• Provide market insights and product knowledge to accelerate deals.

Skills

Solution selling

Executive engagement

Negotiation

PowerPoint

Excel

Cross-functional collaboration

Storytelling

Education

MBA or advanced degree

Bachelor's degree

Tools

Salesforce CRM

PowerPoint

Excel

Job description

Company Overview

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third‑party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end‑to‑end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross‑border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross‑border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary

The Sr. Manager, Sales Specialist - RaaS, is part of the North America Commercial sales team, partnering with Account Management to grow adoption and margin for PayPal's RaaS solutions, including Fraud Protection Advanced, Chargeback Protection, and Dispute Automation. These solutions apply AI‑driven risk models, built on transaction data from PayPal's global network, to help merchants protect revenue while preserving approval rates. Fraud Protection Advanced puts fraud decisioning directly in the merchant's hands, Chargeback Protection has PayPal assume risk on eligible transactions, and Dispute Automation centralizes how merchants manage disputes across providers. This is a consultative role. The Specialist leads with discovery, diagnosing each merchant's needs before designing the right solution and positioning differentiated value against competitors, from opportunity through activation. Success is measured by profitable activated volume within assigned verticals.

Responsibilities

• Lead complex projects of diverse scope requiring an understanding of current business trends.
• Participate in complex problem resolution and determine methods for new assignments.
• Implement initiatives that result in global process improvements.
• Collaborate with cross‑functional teams to drive product sales strategies.
• Provide expertise in product knowledge and market insights to enhance sales efforts.

Minimum Qualifications

8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Preferred Qualifications

• Extensive experience with transactional risk and fraud tools across the transaction lifecycle, and the ability to deploy the right combination of solutions to optimize for a merchant's unique needs; experience with Fraud Protection Advanced (FPA), Chargeback Protection (CBP), and Dispute Automation (DA) specifically is a bonus.
• Acts as a resource and force multiplier for other sellers, sharing knowledge of RaaS systems and operations, and ushering merchants from lead to live with a focus on discovery and solutioning.
• Ability to position FPA, CBP, and DA against competitive and in‑house alternatives, and translate risk and dispute economics, including chargeback ratios and dispute volume, into a quantified, merchant‑specific business case.
• Expertise in getting the most out of AI, using AI tools to accelerate discovery, research, solutioning, and pipeline analysis, not just familiarity with them.
• 5+ years of experience solution selling to senior executives at Fortune 1000 companies, including experience engaging C‑level decision makers across Product, Sales, and Finance.
• A consistent track record of exceeding quota targets.
• Familiarity with Salesforce CRM.
• MBA or other advanced degree in Finance, Business, or a related field.
• Financial analysis experience.
• A strong analytical mind, with the ability to build ROI‑based business cases and evidence‑based sales narratives.
• Strong negotiation skills, with the ability to collaborate across teams to structure win‑win commercial outcomes.
• Strong communication and interpersonal skills, with the ability to influence and engage stakeholders informally.
• Expert in PowerPoint, Excel, and the Microsoft suite.
• Skilled storyteller, with the ability to communicate a compelling, value‑based narrative to executive audiences.
• Experience selling or knowledge of omni‑channel and in‑store payments solutions.

Salary & Benefits

Primary Location | Pay Range: New York City, New York: Base Pay: ($152,400.00 - $226,380.00 Annually) Total Target Cash: ($254,000.00 - $377,300.00 Annually) Additional Location(s) | Pay Range: Details about the sales incentive structure will be provided during the hiring process, consistent with applicable laws. Additional compensation for this role may include equity or other incentive compensation, as applicable. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one‑time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in‑person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Diversity and Inclusion

We’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice‑based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most.We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Equal Employment Opportunity

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Location

Hybrid: 3 days in the office + 2 days remote from PayPal office or home workspace.