Sr. Manager, Sales Call Center Operations and Enablement

Oak Street Health, part of CVS Health; United States; On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Paid vacation

Sick time

401K match

Health insurance

Vision and dental benefits

Leadership development

Continuing education stipends

New centers / flexible work

Career advancement

Job summary

Oak Street Health is seeking a Sr. Manager, Growth to leverage analytics and strategic thinking to accelerate the company’s growth across its 230 centers. You will partner with Sales, Product, IT, and Operations to identify data-backed solutions and drive initiatives that improve ROI and velocity of growth.

Reporting to the Lead Director of Sales Excellence, you will lead a team of Sr. Associates and Analysts, producing daily to monthly insights and ensuring high-quality decision support for

Qualifications

• Bachelor’s degree, preferably with a quantitative major (e.g., Business, STEM, economics, statistics).
• Minimum of 5 years of experience leading operations in a sales call center.
• Analytical and strategic thinker who is intellectually curious.
• Strong written and verbal communication skills; ability to influence leadership.
• Experience with Excel, PowerPoint; knowledge of Dataiku/SQL is a plus.

Responsibilities

• Lead a growing team of Sr. Associates and Analysts to perform data/analytics for decision-making and operations.
• Own initiatives to improve growth velocity and ROI of acquisition spend.
• Develop and maintain daily/weekly/monthly reporting to drive insights and actions.
• Collaborate with Product, IT, Telephony and Workforce management for smooth operations.
• Develop materials and lead discussions with organizational leaders.

Skills

Analytical thinker

Strategic thinker

Communication skills

Team player

Attention to detail

Healthcare interest

Excel

PowerPoint

Dataiku

SQL

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Dataiku

SQL

Job description

Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes.

Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities where there is little to no quality healthcare. Oak Street’s care is based on an entirely new model that is based on value for its patients, not on volume of services. The company is accountable for its patients’ health, spending more than twice as long with its patients and taking on the risks and costs of their care. For more information, visit http://www.oakstreethealth.com.

Role Description:

As a Sr. Manager, Growth you will play a critical role in supporting our Oak Street Health patients, providers and business by leveraging analytics and strategic thinking to accelerate the growth of Oak Street Health by driving improvements across the Growth organization. This is an opportunity to partner across the organization to identify data-backed solutions to key pain points, as well as develop and help implement creative initiatives that will drive OSH’s rapid growth. This is a high-profile role with regular visibility to the Chief Growth Officer. The role will report to the Lead Director of Sales Excellence.

Core Responsibilities:

• Lead a growing team of Sr. Associates and Analysts to Perform data / analytics to inform decision-making and ensure smooth operations within the Sales Call Center
• Own forward key initiatives to improve velocity of growth and/or ROI of acquisition spend
• Collaborate with growth leaders to develop and maintain daily / weekly / monthly reporting, driving insights and action items to improve performance
• Collaborate with Product, IT, Telephony and Workforce management to ensure smooth operations for the Sales Call Center
• Develop materials and lead discussions with relevant organizational leaders
• Other strategic / analytical priorities, as determined by Lead Director of Sales Excellence
• Other duties as assigned

What are we looking for?

We’re looking for a motivated professional with:

• Bachelor’s degree, preferably with a quantitative major (e.g., Business, STEM, economics, statistics)
• Minimum of 5 years of experience leading operations in a sales call center
• Analytical and strategic thinker who is intellectually curious
• Strong written and verbal communication skills; ability to influence decision-making at many levels of leadership
• Effective and flexible team player with demonstrated success in a fast-paced environment; ability to work across a variety of teams to drive initiatives forward
• Demonstrated attention to detail and experience leveraging data / analytics to solve problems
• Interest, experience, and/or passion for healthcare and value-based care; experience with sales organizations or call centers a plus but not required
• Proficient in Excel, Powerpoint; experience with Dataiku, SQL or other programming languages a plus
• Someone who embodies being “Oaky”

Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 230 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients
• Paid vacation, sick time, and investment/retirement 401K match optionsHealth insurance, vision, and dental benefitsOpportunities for leadership development and continuing education stipendsNew centers and flexible work environmentsOpportunities for high levels of responsibility and rapid advancement

  Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.