Sr Manager, Quality Control Technical Services

AbbVie; Barceloneta (PR); On-site; USD 121,000 - 237,000; Full time

Job summary

AbbVie Inc. is seeking a Sr Manager, Quality Control Technical Services to lead end-to-end QC operations, investigations, trend reporting, and capital projects. You will oversee shared services, QC IT, and NPI readiness, ensuring compliant laboratory operations and continuous supply.

Strong cGMP knowledge and people leadership are essential. The role requires 10+ years in pharma/biotech with QC experience, plus 5+ years managing direct reports.

Qualifications

• Bachelor's degree in Chemistry, Biology, Microbiology, Pharmacy, Engineering, or a related field; advanced degree preferred.

Responsibilities

• Lead and provide end-to-end accountability for QC Technical Services functional areas (Investigation Reports, NCRs, Trend Reports, Shared Services, QC IT, NPI, TMTs, TMVs, capital projects).
• Establish priorities, governance, resource plans, KPIs, and escalation pathways for assigned areas to support compliant laboratory operations and supply continuity.
• Provide technical and compliance oversight for investigations and nonconformances; ensure timely, scientifically sound investigations with effective CAPAs.
• Own or oversee QC trending and performance reporting, including quarterly reports, data interpretation, and escalation of risks.
• Direct Shared Services activities including sample receipt, chain of custody, storage, movement, shipment, and lifecycle management.
• Provide business ownership for QC laboratory computerized systems; coordinate incident resolution, data integrity controls, changes, validation, continuity, and IT partnerships.
• Lead readiness for new product introductions and lifecycle changes; coordinate analytical deliverables, capacity assessments, method implementation, and cross-functional execution.
• Lead or oversee TMT and TMV strategies, protocols, execution, data evaluation, and acceptance criteria; ensure methods are fit for use and well documented.
• Lead QC capital projects and lab technology initiatives from needs to handover, including validation, change control, and vendor coordination.
• Develop organizational capability through coaching, training, performance management, succession planning, budget/resource stewardship, and audit readiness.

Skills

Leadership

Data analysis

Change control

Quality systems

GxP knowledge

Project management

Lab operations

Regulatory compliance

Communication

Education

Bachelor's degree in Chemistry/Biology/Pharmacy/Engineering

Advanced degree preferred

Tools

LIMS/Sample Manager

Empower

LabX

TrackWise

SAP

Maximo

Power BI

Job description

Sr Manager, Quality Control Technical Services

• Full-time
• Salary Min: 121000
• Salary Max: 237000
• Workday Global Grade: 19
• Travel: Yes, 15% of the Time
• Compensation: USD 121,000 - USD 237,000 - yearly

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.

Responsibilities for the position are as follows: Lead and provide end-to-end accountability for one or more QC Technical Services functional areas: QC Investigations (including Laboratory Investigation Reports [LIRs] and Nonconformance Reports [NCRs]); Trend Reports (including Quarterly Reports and Track & Trend); Shared Services (including sample management and laboratory services); QC IT Support; QC NPI; TMTs; TMVs; and QC Capital Projects, including equipment qualifications and new technology implementation.

• Establish priorities, objectives, governance, resource plans, performance indicators, and escalation pathways for assigned functional areas. Translate site, Quality, and business strategies into tactical deliverables that support compliant laboratory operations and continuity of supply.
• Provide technical and compliance oversight for laboratory investigations and nonconformances. Ensure investigations are scientifically sound, appropriately documented, completed within established timelines, and supported by effective corrections, corrective and preventive actions (CAPAs), and recurrence-prevention measures.
• Own or oversee QC trending and performance reporting processes, including periodic and quarterly reports, Track & Trend activities, data interpretation, identification of adverse or recurring trends, and escalation of significant quality or business risks to the appropriate leadership and governance forums.
• Direct Shared Services activities, as assigned, including sample receipt, chain of custody, storage, movement, shipment, reconciliation, and lifecycle management, as well as laboratory service activities required to maintain safe, compliant, efficient, and inspection-ready QC operations.
• Provide business ownership and functional support for QC laboratory computerized systems and digital solutions. Coordinate incident resolution, access and lifecycle activities, data integrity controls, system changes, validation deliverables, business continuity, and partnerships with BTS/IT, Quality, vendors, and system owners.
• Lead QC readiness for new product introductions and product lifecycle changes. Coordinate analytical deliverables, laboratory capacity and capability assessments, material and reference standard readiness, method implementation, training, documentation, and cross-functional execution with Manufacturing, MS&T, Regulatory, Supply Chain, Engineering, and Quality.
• Lead or oversee TMT and TMV strategies, protocols, execution, troubleshooting, data evaluation, acceptance criteria, reports, and implementation. Ensure transferred or verified methods are fit for intended use and supported by appropriate scientific rationale, documentation, training, and change control.
• Lead QC capital projects and laboratory technology initiatives from business need through operational handover. Responsibilities may include user requirements, risk assessments, vendor coordination, commissioning, qualification/validation planning and execution, change control, computerized system validation, procedural updates, training, obsolescence management, and implementation of new technologies with minimal disruption to routine operations.
• Build and sustain organizational capability through effective selection, coaching, development, training, performance management, succession planning, budget/resource stewardship, and cross-functional leadership. Maintain audit and inspection readiness and represent QC Technical Services during internal audits, regulatory inspections, management reviews, and project governance meetings.
• Bachelor's degree in Chemistry, Biology, Microbiology, Pharmacy, Engineering, or another relevant scientific or technical discipline. An advanced degree is preferred.
• Minimum 10 years of progressive experience in the pharmaceutical, biotechnology, medical device, or other regulated industry, with significant experience in Quality Control, laboratory operations, technical services, quality systems, or validation.
• 5+ years of experience managing direct reports. Demonstrated leadership of technical professionals and cross-functional teams, including the ability to set priorities, allocate resources, develop talent, and deliver complex objectives in a regulated environment.
• Strong knowledge of cGMP requirements, laboratory controls, data integrity, quality risk management, deviation/investigation and CAPA systems, change control, and inspection readiness.
• Demonstrated experience in one or more of the following areas: laboratory investigations and NCRs; statistical trending and periodic reporting; sample management or laboratory support services; laboratory computerized systems; NPI; TMT/TMV; equipment qualification; capital projects; or laboratory technology implementation.
• Ability to evaluate laboratory data, technical protocols, qualification/validation packages, investigation reports, trend reports, and other GMP documentation using sound scientific and compliance judgment.
• Demonstrated project and program management capability, including scope, schedule, budget, risk, vendor, dependency, and stakeholder management for medium to large initiatives.
• Knowledge of analytical and/or microbiological laboratory operations and relevant instrumentation. Familiarity with systems such as LIMS/Sample Manager, Empower, LabX, Track Wise, SAP, Maximo, electronic validation platforms, Power BI, or comparable applications is preferred.
• Strong written and verbal communication, technical writing, problem-solving, decision-making, negotiation, and influencing skills, with the ability to communicate effectively across all organizational levels and with external partners or regulatory agencies.
• Bilingual proficiency in English and Spanish, written and verbal, is required.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employer remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.