Sr. Manager - Product Management - Source to Pay Solutions/ Coupa (Remote)

First Citizens Bank; Scottsdale (AZ); Remote; USD 130,000 - 170,000; Full time

Job summary

First Citizens Bank is seeking an experienced Product Management Leader to drive enterprise Source-to-Pay and Contract Lifecycle Management initiatives. This remote role supports candidates across multiple states and collaborates with business, IT, and vendors to deliver scalable procurement capabilities.

The ideal candidate brings deep Coupa and CLM expertise, strong Agile leadership, and a proven track record of delivering business value through technology.

Qualifications

• Bachelor’s degree in IT, business systems or related field.
• 6+ years IT or business system management experience.
• Strong knowledge of Coupa and CLM platforms.

Responsibilities

• Define and own the product vision, strategy and multi-year roadmap for Procure-to-Pay and CLM capabilities; align with business unit leaders, IT and stakeholders.
• Manage design, configuration, reporting, testing, implementation and upgrades of supported business systems and prioritize the backlog.
• Establishes and monitors expectations to achieve company and department goals; develop staff.
• Lead change management with training and education for business users and managers.

Skills

Coupa experience

Source-to-Pay

Product Manager

Contract management tools

Agile delivery

Education

Bachelor's degree in IT/Business Systems

High School Diploma or GED + 10 years experience

Tools

Icertis

Job description

Overview

This is a remote role that may only be hired in the following location(s): AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MS, MT, NC, ND, NE, NH, NM, OK, OR, PA, RI, SC, SD, TN, TX, UT, WV, WI, WY

We are seeking an experienced Product Management Leader to drive the strategy, roadmap, and delivery of enterprise Source-to-Pay (S2P) and Contract Lifecycle Management (CLM) solutions. This role will be responsible for defining product vision, managing a team of product professionals, prioritizing product backlogs, and partnering closely with business stakeholders, technology teams, and vendors to deliver scalable procurement and contracting capabilities.

The ideal candidate brings deep experience in Coupa, Source-to-Pay processes, Product Management/Product Ownership, and Contract Lifecycle Management platforms, with a strong track record of leading Agile product teams and delivering business value through technology solutions.

Responsibilities & Qualifications

• Business Strategy - Define and own the product vision, strategy and multi-year roadmap for Procure-to-Pay and Contract Lifecycle Management capabilities. Contributes to the development of the system strategy through partnership with business unit leaders, IT, and other key stakeholders. Ensures alignment both inside and outside of through personal leadership efforts.
• System Support - Manages a team responsible for design, configuration, reporting, testing, implementation and upgrades of their supported business system(s). Oversees efforts to troubleshoot and improve processes for end users. Owns and prioritizes the product backlog based on value delivered, end-user experience, risk mitigation and organizational priorities.
• Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Manages the performance, training, and evaluation of assigned staff. Maximizes group achievements by providing technical and professional development.
• Change Management - Leads change management efforts across the organization for their business system. Provides appropriate training and education for business users, managers, and associates, as needed.

Position Specific Skills: Experience with business system to be supported

Qualifications:

Bachelor's Degree and 6 years of experience in Information Technology or Business System management or specific systems to be supported OR High School Diploma or GED and 10 years of experience in Information Technology or Business System management or specific systems to be supported

Preferred Qualifications:

• Experience in Coupa
• Experience in Source to Pay Process
• Product Manager/ Product owner experience
• Experience with contract management tool (Icertis or other)
• Agile delivery method

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.