Sr Manager, Product Analytics

NRG Energy; Lehi (UT); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Free daily lunch and drinks on site

Paid holidays and flexible paid time

Employee discounts

Onsite health clinic and gym

Medical/dental/vision/life coverage

401(k) + Employer Match

Quarterly Innovation Weeks

Job summary

Vivint Smart Home is seeking a Senior Manager, Product Analytics to lead a hybrid team of data scientists, analysts, and engineers. You will shape product roadmaps, scale analytics infrastructure, and champion a data-first culture across the smart home ecosystem.

The role focuses on defining metrics, instrumentation, and data governance to drive decisions that improve product performance and customer experience across channels.

Qualifications

• Master's degree in a quantitative field (Statistics, Data Science, BA, CS, Engineering, or MBA with analytics focus).
• 7+ years in analytics or data science; 2+ years in leadership.
• Proven experience in product analytics, customer segmentation, and experimentation.

Responsibilities

• Lead a hybrid team of data scientists, analysts, and engineers.
• Define, track, and own key product and customer metrics across the lifecycle.
• Partner with Product, Design, and Engineering to align analytics with business priorities.

Skills

SQL

Python

R

BigQuery

MongoDB

Postgres

Firestore

Redis

Spanner

Tableau

Mixpanel

Elastic

AWS

GCP

Databricks

Hadoop

A/B Testing

Multivariate Testing

Cohort Analysis

Product lifecycle

Customer journey

Business KPIs

Education

Master's degree in Statistics / Data Science / Business Analytics / CS / Engineering / MBA

Tools

Neo4j

InfluxDB

LLM / AI Agents / Vision

Mobile app analytics tools

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Job Description

Vivint pioneers cutting-edge smart home security solutions, empowering customers to live a safer, smarter, and more sustainable life. We seek passionate, innovative engineers eager to transform the daily lives of millions throughgroundbreaking solutions. We blend intelligent hardware, real-time sensor data, and AI to transform how people interact with their homes.

About This Role

We are seeking a Sr Manager, Product Analytics to lead a high-impact team of data scientists and data engineers that drive actionable insights across product, customer, and business domains. Product Analytics owns the development of data strategy and performance metrics that guide decision-making across the smart home ecosystem. This leader will partner closely with senior stakeholders to shape product roadmaps, scale analytics infrastructure, and champion a data-first culture.

• Team Leadership - Manage, mentor, and grow a hybrid high-performing team of data scientists, analysts, and engineers. Foster a collaborative, inclusive, and innovative culture. Prioritize resources and remove blockers.
• Strategic Analytics & Metrics Ownership - Define, track, and own key product and customer experience metrics across the smart home lifecycle.
• Cross-Functional Collaboration & Influence - Partner with Product, Design, and Engineering to align analytics with business priorities. Engage executive stakeholders and external business units to clearly define requirements, set expectations, and influence strategic decisions through data.
• AI/ML Enablement & Data Flywheel - Define and prioritize data instrumentation strategies to enable actionable behavioral and device data capture to close the feedback loop for product refinement.
• Analytics Infrastructure - Oversee scalable analytics architecture, dashboards, and internal tooling to democratize insights.
• Data Governance & Privacy - Ensure data quality, consistency, and governance across teams and platforms.

Required Qualifications

• Education - Master's degree in a quantitative field (e.g., Statistics, Data Science, Business Analytics, Computer Science, Engineering, or MBA with strong analytics focus).
• Experience -
  • 7+ years in analytics or data science roles, with 2+ years in a leadership or managerial capacity.
  • Proven experience in product analytics, customer segmentation, and experimentation.
• Technical Skills
  • Proficiency in SQL, Python, R.
  • Proficiency in database technologies (e.g., BigQuery, MongoDB, Postgres, Firestore, Redis, Spanner)
  • Experience with data visualization tools (e.g., Tableau, Mixpanel, Elastic).
  • Familiarity with cloud (e.g., AWS, GCP) and big data platforms/tools (e.g., Databricks, Hadoop).
  • Experimentation design (e.g., A/B testing, Multivariate Testing (MVT), Cohort Analysis).
• Business Acumen
  • Strong understanding of product lifecycle, customer journey, and business KPIs.
  • Ability to influence product and business strategy through data.

Preferred Qualifications

• Experience in theIoT or smart home industry.
• Graph database technologies (e.g., Neo4j)
• Time-series database technologies (e.g., InfluxDB)
• Background inML products (e.g., LLM,AI Agents, Vision, etc)
• Experience withmobile app analyticsand tools.
• Familiarity withcausal inference techniques(e.g., DiD, PSM, Synthetic Control).
• Track record ofcost reductionorrevenue growththrough data initiatives.
• Data monitoring (e.g., Data lineage, Data quality, Security, Statistical Process Control (SPC))

Working at Vivint

Learn about the Vivint Culture and why it's a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups
• Quarterly Innovation Weeks

WORKING CONDITIONS

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

SAFETY

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.