Sr. Manager Portfolio/Program Operations

Qcells North America

San Francisco (CA)

On-site

USD 150,000 - 207,000

Full time

2 days ago

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Job summary

Hanwha Q CELLS America Inc. is seeking a Portfolio Management Lead to own the governance tooling layer (Jira, Confluence, BI) end-to-end.

You will configure workflows, forms, and dashboards to automate intake, prioritization, and status reporting while encoding governance rules into the system. Reporting to the Portfolio Management Lead, you will collaborate with senior leaders to define standards, train stakeholders, and maintain data integrity across multiple systems.

Qualifications

Bachelor's or master's degree in computer science, information systems, business, social science, engineering or related fields.
5+ years of experience administering Jira, Jira Service Management, and Confluence in an enterprise setting, including workflow, form, and permissions configuration.
Experience building reporting/BI views (e.g., Jira dashboards, Power BI, Tableau, or similar) from operational or project data
Competency using AI tools to improve productivity, knowledge discovery, workflow automation, analysis, and user support, including practical experience with Atlassian Rovo or comparable enterprise AI capabilities.
Comfort working with structured data — spreadsheets, APIs, or scripting — to keep multiple systems in sync
Strong process discipline and attention to detail; able to translate governance rules into system logic accurately
Clear communicator able to train non-technical stakeholders on new tools

Responsibilities

Connect the intake process into a Jira/Confluence form and maintain it as intake fields evolve.
Enforce required governance fields before tickets progress.
Attach and track Monthly Forum outcomes to Jira tickets.
Design scalable Jira/Jira Service Management/Confluence architectures supporting demand intake and reporting.
Own configuration of Jira boards, workflows, screens, custom fields, and related schemes within delegated authority.
Maintain sync layer between portal, Google Sheets backend, and hosting infrastructure; troubleshoot data integrity issues.
Provide sprint/program operations support for cross-project scheduling dependencies.
Partner with Atlassian admins on shared configurations, licensing, security, and integration constraints.

Skills

Communication

Training non-technical stakeholders

Data governance

Process design

Structured data handling

Education

Bachelor's or Master's in CS/IS/Business/Engineering

Tools

Jira

Jira Service Management

Confluence

Power BI

Tableau

Google Sheets/Apps Script

Atlassian Rovo

Job description

POSITION DESCRIPTION

Build and operate the systems that make the CIO Office's demand governance model run in practice. This role owns the Jira / Confluence / BI tooling layer end to end — configuring workflows, forms, and dashboards so that intake, prioritization decisions, and status reporting are automated and traceable, rather than manually reassembled each week. This is an execution and systems-configuration role: the Portfolio Management Lead sets the governance rules and prioritization decisions; this role encodes them into the tooling and keeps the data flowing without decision authority over what gets prioritized.

This position reports to Portfolio Management Lead and or other senior management personnel that the President of the Company may designate.

Responsibilities

Demand Intake System

Connect the current intake process (portal and or form) into a structured Jira Service Management (or equivalent) form, in Confluence, and maintain it as intake fields evolve
Ensure every intake ticket enforces required governance fields (e.g., product ID linkage, no-orphan rule) before it can progress
Attach and track Monthly Forum outcomes (Approved / Deferred / Rejected) directly to the corresponding Jira ticket
Establish a practical product-governance process for configuration changes, testing, approvals, releases, exceptions, documentation, and ongoing support.
Partner with senior leaders and functional owners to define minimum enterprise standards while allowing justified local flexibility where business, technical, security, or regulatory needs require it

Workflow & Tooling Ownership

Own configuration of Jira boards, workflow states, and Confluence knowledge base structure supporting the 8-stage demand workflow
Design scalable Jira, Jira Service Management, and Confluence architectures that support demand intake, business-as-usual work, programs, projects, products, platforms, delivery execution, operations, governance, and reporting.
Administer the ID governance scheme as system-enforced fields, not manual entry
Maintain the sync layer between the portal, Google Sheets backend, and hosting infrastructure; troubleshoot data integrity issues
Act as sprint / program operations support for cross-project scheduling dependencies (e.g., correlated HW-system product schedules)
Configure company-managed Jira projects, work types, workflows, screens, custom fields, field configurations, statuses, resolutions, roles, permissions, notifications, issue security, components, versions, and related schemes within delegated authority.
Partner with Atlassian administrators on shared configurations, licensing, security, integration constraints, technical risks, and protected site-level changes; own approved functional design and implementation.
Maintain architecture diagrams, field dictionaries, workflow documentation, configuration records, release notes, data lineage, and support documentation.

Process Design & Data Governance

Design and continuously improve end-to-end work-management processes, including request submission, triage, qualification, prioritization, project initiation, planning, execution, status reporting, risk and dependency management, decision tracking, change control, closure, and post-launch follow-up.
Establish common definitions, naming conventions, record relationships, ownership standards, required data, update expectations, and reporting rules across teams.
Define and maintain data-quality controls, validation rules, reporting-confidence indicators, source-system relationships, audit trails, and exception-management practices.

Reporting Automation

Build and maintain BI dashboards / report views that generate Weekly and Monthly reports as filtered slices of a single master dataset, per audience (Executive / Portfolio-Roadmap / Risk-Dependency)
Ensure the two monthly report formats (PPTX and Word) stay aligned because they draw from the same underlying data, not parallel manual builds

Governance Support

Partner with the Portfolio Management Lead to translate new or changed governance rules into system changes
Train BAs, PMs, and BU stakeholders on using the intake and tracking tools correctly
Flag data quality or process breakdowns (e.g., missing product links, stale tickets) back to the Portfolio Management Lead

Required Qualifications

Bachelor's or master's degree in computer science, information systems, business, social science, engineering or related fields.
5+ years of experience administering Jira, Jira Service Management, and Confluence in an enterprise setting, including workflow, form, and permissions configuration
Experience building reporting/BI views (e.g., Jira dashboards, Power BI, Tableau, or similar) from operational or project data project data
Competency using AI tools to improve productivity, knowledge discovery, workflow automation, analysis, and user support, including practical experience with Atlassian Rovo or comparable enterprise AI capabilities.
Comfort working with structured data — spreadsheets, APIs, or scripting — to keep multiple systems in sync
Strong process discipline and attention to detail; able to translate governance rules into system logic accurately
Clear communicator able to train non-technical stakeholders on new tools

Preferred Qualifications

Scrum Master or Product Operations experience
Prior experience standing up a demand intake or PMO tool from a manual/email-based process
Familiarity with enterprise IT portfolio structures (projects vs. programs vs. products)
Experience with Google Sheets/Apps Script or similar low-code sync layers
Exposure to multi-entity, matrixed organizations

Compensation

Zone 1 (Bay Area, NYC): $165,800 – $207,100
Zone 2 (CA, NJ, NY): $150,700 – $188,300
Zone 3 (All others): $137,000 – $171,200

In accordance with applicable pay transparency laws, the anticipated annual base salary for this position is:

The applicable salary range is based on the employee’s primary work location. Individual compensation will be determined based on qualifications, relevant experience, education, skills, internal equity, and other business-related factors.

Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

Thispositionrequirestheabilitytoperformtheessentialfunctionsoftheposition,withorwithoutreasonableaccommodation.Periodictravelandsitevisitsmayberequired.

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.