Sr. Manager, Platform Services

Comcast (CC) of Willow Grove; California (MO); Hybrid; USD 125,000 - 167,000; Full time

Job summary

FreeWheel, a Comcast company, is seeking an experienced Advertising Operations leader to drive daily platform performance. You will manage cross-functional teams, optimize delivery systems, and safeguard SLAs while mentoring analysts to scale operations.

Ideal candidates bring 6+ years in digital advertising operations and hands-on programmatic trading knowledge, including data-driven decision making and strong client communication skills.

Qualifications

• Bachelor's degree or equivalent experience.
• 6+ years in digital Advertising Operations, Programmatic Trading, or related roles.
• 2+ years leading or managing a team and coaching others.
• Deep understanding of the digital advertising value chain and programmatic buying models.
• Hands-on experience with programmatic campaign management and troubleshooting.
• Experience with data reporting to evaluate performance and optimization.

Responsibilities

• Collaborate with cross-functional teams to manage daily operations and troubleshoot issues on advertising platforms.
• Lead a team of ad platform specialists and ensure effective management across delivery systems.
• Analyze operational metrics for reporting to leadership and optimize team workload.
• Maintain accuracy in advertising execution and enforce workflow processes.
• Adhere to SLAs and contribute to development of operational strategies.
• Master end-to-end traffic processes to address escalated content and inventory delivery concerns.
• Recruit and train new analysts to support growth and scalability.
• Educate stakeholders on advertising platform management and expectations.

Skills

Customer Experience

Operational Efficiency

Programmatic Trading

Team Leadership

Data Analysis

Education

Bachelor's degree

Tools

SQL

Python

APIs

Jira

Confluence

Smartsheet

Aha!

Microsoft Office

Job description

Job Summary

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Description

• Collaborating with cross-functional teams to manage daily operations and troubleshoot issues on advertising platforms
• Leading a team of ad platform specialists, ensuring effective management across various delivery systems
• Analyzing operational metrics for reporting to leadership and optimizing team workload
• Maintaining accuracy in advertising execution and enforcing workflow processes for smooth operations
• Adhering to service level agreements and contributing to the development of operational strategies
• Mastering end-to-end traffic processes to address escalated content and inventory delivery concerns
• Recruiting and training new analysts to support the growth and scalability of operations
• Educating stakeholders on advertising platform management and execution expectations
• Creating process enhancements to boost operational efficiency and effectiveness
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
• Other duties and responsibilities as assigned

Required Qualifications

• Bachelor's degree or equivalent experience
• At least 6 years of experience in digital Advertising Operations, Programmatic Trading, or a related role at a DSP, SSP, agency trade desk, ad network, or publisher
• At least 2 years of experience leading or managing a team, with demonstrated ability to coach employees, set priorities, and deliver through others
• Deep understanding of the digital advertising industry value chain and programmatic buying models
• Hands-on knowledge of programmatic campaign management, including setup, trafficking, pacing, optimization, reporting, and troubleshooting
• Understanding of programmatic standards and specifications, including VAST and OpenRTB
• Experience using data and reporting to evaluate performance, identify trends, and make optimization or operational decisions
• Experience with SQL and the ability to work effectively with technical and analytical partners
• Excellent written and verbal communication skills, with comfort engaging clients, senior leaders, and varied cross-functional audiences
• Demonstrated ability to build trust, collaborate across functions, and drive joint goals in local and remote working environments
• Strong ownership, sound judgment, adaptability, and the ability to manage competing priorities in a fast-paced environment
• A proactive, hands-on approach to problem solving, continuous learning, and process improvement

Desired Qualifications

• Experience with Buyer Cloud or another demand‑side platform
• Experience working with Python and APIs
• Experience developing KPI or OKR frameworks and using them to manage operational performance
• Working knowledge of Microsoft Office, Smartsheet, Jira, Aha!, and Confluence
• Experience creating scalable operating processes, documentation, training, or automation for an AdTech managed service organization

Employees at All Levels Are Expected To

• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences
• Win as a team make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what's right for each other, our customers, investors and our communities

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Customer Experience (CX), Operational Efficiency, Programmatic Trading

Compensation

Pay Range: This job can be performed in California with a good faith estimated pay range upon hire of $125,097.72 - $166,796.96 USD. Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees.

Benefits

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience

Relevant Work Experience

7-10 Years

Equal Opportunity

Comcast is an equal opportunity workplace.

We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Career Options

At Comcast, you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.