Sr. Manager, Patient Access - Full Time Bascom Palmer Eye Institute Miami, FL

University of Miami; Miami (FL); On-site; USD 85,000 - 140,000; Full time

Job summary

The University of Miami Health System in Miami, FL invites applications for a Senior Manager, Patient Access. This leadership role oversees front-end revenue cycle operations across multiple hospital and clinic sites, driving registration accuracy, financial counseling, and payment collection.

You will recruit, supervise, train staff, develop budgets, monitor KPIs, and implement strategic initiatives to improve patient experience and financial performance.

Qualifications

• Bachelor’s degree required or equivalent in a relevant field.
• Minimum 5 years of leadership experience in patient access or revenue cycle.
• Strong knowledge of front-end revenue cycle, registration, and financial counseling processes.

Responsibilities

• Recruits, supervises, trains, and disciplines staff.
• Plans, organizes, and controls daily patient access operations.
• Ensures accurate patient registration and effective payment collection.
• Provides department KPIs, reports, and performance improvement insights.
• Develops, implements budgets and cost-reduction opportunities.
• Maintains knowledge of regulatory requirements and internal controls.

Skills

Staff leadership

Process improvement

Communication

Financial acumen

Education

Bachelor’s degree

Job description

Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Senior Manager, Patient Access, in Miami, Florida.The Senior Manager, Patient Access provides operational and financial leadership, strategy development, and accountability for the clinical access front end revenue cycle functions for multiple hospital and provider-based clinics.Core Job FunctionsRecruits, supervises, trains, and disciplines staff, and prepares performance reports.Plans, organizes, and controls daily patient access operations to ensure department goals are met to includethe timely and accurate registration of patients, financial counseling, care coordination, and proper payment collection.Implements key business initiatives seamlessly across all critical areas and meets or exceeds established KeyPerformance Indicators (KPI’s) (i.e. patient satisfaction, co-pay, previous balance, registration processing time, denials, etc.)Establishes short and long-term goals in order to execute problem identification, data gathering, and implementation of strategic actions consistent with the organization’s mission.Provides patient access reports to department faculty, administrators, and staff, and partners to proactively identify and correct patient access barriers.Develops, reviews and updates departmental policies and procedures.Makes recommendations for improvement of work methods and technology to increase productivity and streamline operations including long-range strategy which achieves its mission and makes consistent and timely progress.Develops and implements the department’s annual budget. Identifies opportunities and makes recommendations for cost reduction.Maintains current knowledge of rules and regulations and educates staff on any variations.Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.Ensures employees are trained on controls within the function and on University policy and procedures.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONSEducation:Bachelor’s degree in relevant fieldCertification and Licensing:Not ApplicableExperience:Minimum 5 years of relevant experienceKnowledge, Skills and Attitudes:Knowledge of business and management principlesAbility to direct, manage, implement, and evaluate department operations.Ability to establish department goals and objectives that support the strategic plan.Ability to effectively plan, delegate and/or supervise the work of others.Ability to lead, motivate, develop and train others.The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.Job Status:Full timeEmployee Type:Staff