Sr. Manager, Operations Execution, Burger King, US&C

3300 Burger King Company, LLC; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Global paid parental leave

Telemedicine and mental wellness

Job summary

Restaurant Brands International Inc. is seeking a Senior Manager, Operations Execution – US&C, to drive best-in-class performance across Burger King US&C.

The role translates brand calendars into actionable field plans, ensuring readiness for campaigns, launches, and promotions, while coordinating with cross-functional teams and franchisees. Strong vendor management and data-driven decision-making are essential.

Qualifications

• Bachelor’s degree in Business, Hospitality, or a related field.
• 5+ years of experience in large-scale restaurant operations, with a solid understanding of the QSR industry.
• Strong understanding of franchise business models and U.S. field operations.
• Experience managing external vendors or agency partners in an operational or execution capacity.
• Proficient in Microsoft Office (Excel, PowerPoint, Word), with familiarity in data visualization tools such as Tableau.
• Ability to analyze data, identify trends, and create actionable plans to address operational issues and improve performance.
• Strong leadership skills with the ability to influence and motivate cross-functional teams and franchise partners.
• Willingness to travel on an ad-hoc basis to support field operations, conduct training sessions, and implement brand standards.

Responsibilities

• Translate Brand Calendar into Operational Readiness.
• Partner with Marketing to understand the brand calendar, priorities, and upcoming Limited Time Offers.
• Convert brand initiatives into clear operational plans, timelines, and requirements for the field teams.
• Ensure restaurants are fully prepared to execute campaigns, product launches, and promotions at a high level.
• Identify operational risks and readiness gaps early, and drive mitigation plans.
• Drive clear communication of timelines, milestones, and expectations to field teams and franchisees.
• Drive Execution Excellence
• Ensure strong system-wide execution of core initiatives, including product launches, promotions, and operational changes.
• Develop standardized execution tools, playbooks, and communications to support consistent delivery.
• Monitor execution performance and drive accountability through data and structured follow-up.
• Improve System Performance
• Analyze key operational and financial metrics (e.g., sales, speed of service, guest satisfaction, restaurant profitability) to identify performance gaps.
• Lead initiatives to improve throughput, simplify operations, and enhance the guest experience.
• Use data and field insights to inform prioritization and continuous improvement.
• Partner with Franchisees, Field Teams, & Cross Functional Teams
• Act as a key partner to franchisees, influencing adoption and execution of system initiatives
• Support field teams with clear priorities, tools, and guidance to drive performance
• Incorporate franchisee and field feedback into planning and execution processes
• Serve as the central point of coordination across functions to ensure operational readiness and alignment
• Identify risks, dependencies, and trade-offs early, and drive resolution
• Manage Vendor Relationships
• Own relationships with key third-party vendors supporting operations (e.g., equipment, technology, training)
• Ensure vendor deliverables align with operational needs, timelines, and quality standards
• Partner with Procurement and cross-functional teams to evaluate vendor performance, resolve issues, and drive continuous improvement
• Hold vendors accountable to SLAs, timelines, and execution outcomes

Skills

Data analysis

Leadership

Communication

Franchise operations knowledge

Plan-Do-Check-Act

Travel flexibility

Education

Bachelor’s degree in Business, Hospitality, or a related field

Tools

Excel

PowerPoint

Word

Tableau

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Position Overview

The Senior Manager, Operations Execution – US&C is responsible for driving best-in-class operational performance and enabling consistent, high-quality execution across the Burger King US&C system. This role sits at the center of cross-functional planning and is accountable for translating strategic priorities into clear, sequenced, and executable plans for the field. This individual helps to plan and strategize the Brand calendar, ensuring initiatives are prioritized, integrated, and delivered in a way that maximizes franchisee adoption, operational readiness, and in-restaurant execution. The role also oversees key vendor partnerships that support operational standards and execution at scale. RBI follows a 5 day, in-office work schedule to support collaboration. Successful candidates will be expected to work onsite 5 days per week.

Responsibilities

• Translate Brand Calendar into Operational Readiness
• Partner with Marketing to understand the brand calendar, priorities, and upcoming Limited Time Offers
• Convert brand initiatives into clear operational plans, timelines, and requirements for the field teams
• Ensure restaurants are fully prepared to execute campaigns, product launches, and promotions at a high level
• Identify operational risks and readiness gaps early, and drive mitigation plans
• Drive clear communication of timelines, milestones, and expectations to field teams and franchisees
• Drive Execution Excellence
• Ensure strong system-wide execution of core initiatives, including product launches, promotions, and operational changes
• Develop standardized execution tools, playbooks, and communications to support consistent delivery
• Monitor execution performance and drive accountability through data and structured follow-up
• Improve System Performance
• Analyze key operational and financial metrics (e.g., sales, speed of service, guest satisfaction, restaurant profitability) to identify performance gaps
• Lead initiatives to improve throughput, simplify operations, and enhance the guest experience
• Use data and field insights to inform prioritization and continuous improvement
• Partner with Franchisees, Field Teams, & Cross Functional Teams
• Act as a key partner to franchisees, influencing adoption and execution of system initiatives
• Support field teams with clear priorities, tools, and guidance to drive performance
• Incorporate franchisee and field feedback into planning and execution processes
• Serve as the central point of coordination across functions to ensure operational readiness and alignment
• Identify risks, dependencies, and trade-offs early, and drive resolution
• Manage Vendor Relationships
• Own relationships with key third-party vendors supporting operations (e.g., equipment, technology, training)
• Ensure vendor deliverables align with operational needs, timelines, and quality standards
• Partner with Procurement and cross-functional teams to evaluate vendor performance, resolve issues, and drive continuous improvement
• Hold vendors accountable to SLAs, timelines, and execution outcomes

Skills and Qualifications

• Bachelor’s degree in Business, Hospitality, or a related field.
• 5+ years of experience in large-scale restaurant operations, with a solid understanding of the QSR industry.
• Strong understanding of franchise business models and U.S. field operations
• Experience managing external vendors or agency partners in an operational or execution capacity
• Proficient in Microsoft Office (Excel, PowerPoint, Word), with familiarity in data visualization tools such as Tableau.
• Ability to analyze data, identify trends, and create actionable plans to address operational issues and improve performance.
• Strong leadership skills with the ability to influence and motivate cross-functional teams and franchise partners.
• Skilled in applying the “Plan, Do, Check, Act” methodology for problem-solving, focusing on root cause analysis and strategic solutions.
• Excellent written and verbal communication skills, with the ability to present information clearly and persuasively to diverse audiences.
• Proven ability to build relationships, collaborate effectively, and navigate large, matrixed organizations.
• Willingness to travel on an ad-hoc basis to support field operations, conduct training sessions, and implement brand standards.

Benefits

• Benefits at all of our global offices are focused on physical, mental and financial wellness.
• We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations.

RBI's policy applies to all terms and conditions of employment.

Accommodation is available for applicants with disabilities upon request.

Looking for high impact work in a fast paced and ever changing environment? Then you have come to the right place. RBI is consistently looking for individuals with a passion to learn and desire to make change.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.