Senior Manager, Trust Services & Operations

FNBO - First National Bank of Omaha; Omaha (NE); On-site; USD 83,000 - 142,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Matching Contributions

Time Off Programs

Health Savings Account (HSA)

Tuition Assistance

Job summary

FNBO seeks a Senior Manager, Trust Operations to oversee all fiduciary services and trust administration activities. You will lead a team, ensure compliance with OCC regulations, and drive process improvements to deliver exceptional client service in a highly regulated environment.

Responsibilities include policy development, KPI tracking, and coordinating with Compliance and Legal teams to manage regulatory examinations and audits.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, or related field, or equivalent work experience.
• 7–10 years of experience in trust operations, fiduciary services, or related field; 3–5 years in people management.
• Strong knowledge of OCC trust regulations and state fiduciary laws; experience with regulatory examinations and audits.

Responsibilities

• Oversee day-to-day trust and wealth operations including account administration, asset management, onboarding and fiduciary reporting.
• Develop and implement operational policies, procedures, and workflows for efficient trust administration; monitor service delivery and KPIs.
• Lead team coaching, performance reviews, workload planning, and continuous improvement initiatives.

Skills

Fiduciary principles

Trust operations

Leadership

Regulatory knowledge

Analytical skills

Project management

Communication

Education

Bachelor's degree in Business, Finance, Accounting, or related field

Certified Trust Operations Professional (CTOP) or similar certification

Tools

FIS

Fidelity

Job description

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.Summary of the Job:The Senior Manager, Trust Operations is responsible for overseeing all operational aspects of trust and wealth administration and fiduciary services. This role ensures the efficient, compliant, and high-quality delivery of trust and wealth services to clients while managing a team of trust operations professionals. The position requires deep knowledge of fiduciary regulations, trust governance best practices, and operational excellence in a highly regulated environment.About This Role:Trust Operations Program OwnershipOversee day-to-day trust and wealth operations including account administration, asset management, account onboarding and fiduciary reportingDevelop and implement operational policies, procedures, and workflows to ensure efficient trust administrationMonitor service delivery standards and ensure timely completion of trust activities including account transactions, tax reporting, account deposits and distributionsManage trust accounting processes, reconciliations, and financial reporting for fiduciary accountsLead initiatives to improve operational efficiency, reduce risk, and enhance client service deliveryPerformance MeasurementEstablish and monitor key performance indicators (KPIs) for trust operations including turnaround times, accuracy rates, and client satisfaction metricsAnalyze operational data to identify trends, risks, and opportunities for improvementPrepare regular reports on operational performance, service levels, and team productivity for senior leadershipImplement quality assurance programs to ensure accuracy and completeness of trust administration activitiesTrack and report on regulatory examination findings and remediation effortsTrust Operations Team ManagementProvide coaching, mentoring, and performance feedback to team membersConduct regular one-on-one meetings and team meetings to ensure alignment and communicationManage workload distribution and resource allocation to meet service delivery commitments to scale for growthFoster a culture of continuous improvement, accountability, and client focusIdentify training needs and coordinate professional development opportunities for team membersParticipate in talent acquisition and onboarding of new trust operations staffComplianceEnsure all trust operations activities comply with OCC regulations, state fiduciary laws, and internal policiesMaintain current knowledge of regulatory requirements affecting trust operations and fiduciary servicesCoordinate with Compliance and Legal teams on regulatory examinations, audits, and inquiriesImplement and monitor controls to mitigate operational and fiduciary risksOversee annual account reviews and ensure proper documentation of fiduciary decisionsEnsure proper handling of conflicts of interest, self-dealing prohibitions, and fiduciary duty requirementsManage responses to regulatory findings and implement corrective action plansMaintain appropriate records retention and documentation standards for trust accountsProgram AdministrationOversee trust accounting systems and technology platforms used for trust administrationCollaborate with IT and vendors on system enhancements, upgrades, and issue resolutionManage operational budgets and control expenses within approved limitsDevelop and maintain comprehensive procedure documentation and training materialsLead or participate in special projects related to operational improvements, system implementations, or regulatory initiativesEnsure business continuity planning and disaster recovery preparedness for trust operationsManage vendor relationships for trust-related servicesCollaboration and Stakeholder EngagementPartner with Wealth Advisors, Trust Officers, and Relationship Managers to deliver exceptional client serviceCollaborate with Legal, Compliance, First Line Risk, and Audit teams on fiduciary mattersServe as subject matter expert on trust operations for internal stakeholdersCommunicate operational updates, process changes, and service impacts to relevant partiesParticipate in cross-functional projects and initiatives to support enterprise goalsBuild strong working relationships across the organization to facilitate problem-solving and collaborationRepresent trust operations in meetings with senior leadership and regulatory examinersDecision Making AuthorityApprove operational procedures and workflow changes within trust operationsMake decisions on resource allocation, workload prioritization, and team assignmentsAuthorize routine trust transactions and distributions within established guidelinesEscalate complex fiduciary decisions, significant operational issues, and regulatory matters to Managing DirectorApprove vendor selections and service agreements within delegated authority limitsMake hiring, performance management, and compensation recommendations for team membersKey SkillsDeep knowledge of operational processes; preferably in trust operation administration, fiduciary principles, and settlement processesStrong understanding of OCC trust regulations and state fiduciary laws preferredProven leadership and people management skills with ability to develop high-performing teamsExcellent analytical and problem-solving abilitiesStrong project management and organizational skillsEffective communication skills with ability to explain complex trust concepts to diverse audiencesAbility to manage multiple priorities in a fast-paced, regulated environmentStrong attention to detail and commitment to accuracyCustomer-focused mindset with dedication to service excellenceThe Ideal Candidate for This Role:RequiredBachelor's degree in Business, Finance, Accounting, or related field, or equivalent work experienceMinimum 7-10 years of experience in trust operations, fiduciary services, or related fieldMinimum 3-5 years of people management experienceDemonstrated experience managing operational teams and driving performance improvementsStrong understanding of regulatory compliance requirements in a trust environmentDesiredCertified Trust Operations Professional (CTOP) or similar professional certificationExperience with trust accounting systems (e.g., FIS, Fidelity)Previous experience in a bank trust department or wealth management organizationKnowledge of investment operations and portfolio accountingExperience managing through regulatory examinations and auditsIND123#Candidates must possess unrestricted work authorization and not require future sponsorship.Compensation:Compensation range (base pay): $83,355.00-$141,704.00This role may have a specific starting pay within this range.Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.Work Environment:It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.Benefits Overview:We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:Medical, Dental, Vision Insurance401k, With Matching ContributionsTime Off ProgramsHealth Savings Account (HSA)/Dependent CareEmployee BankingGrowth OpportunitiesTuition AssistanceShort-Term/Long-Term Disability InsuranceLearn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/ .For additional information regarding compensation and benefits, e-mail FNBO at [e-mail] . To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.Job number: R-20261917Equal Opportunity & Belonging:FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.Learn more here.FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.Click here to download 'EEO is The Law' Self-Print PosterClick here to download 'EEO is The Law' Supplement for Federal ContractorsClick here to download 'EEO is The Law' GINA SupplementFNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDICFNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)Application Deadline:All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.