Sr. Manager, Mission Engineering & Operations

Axon; Nashville (TN); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

401k with employer match

Discretionary paid time off

Paid parental leave

Fitness programs

Emotional & Mental Wellness support

Snacks in our offices

Job summary

Axon is seeking a Sr. Manager, Mission Engineering & Operations to lead a team of embedded Mission Engineers inside major public safety agencies. You will drive technical delivery, leadership, and adoption across diverse environments, balancing field insights with product and enterprise priorities.

In this role you’ll coach senior contributors, shape strategy, ensure secure, scalable architectures, and advance AI-enabled solutions while aligning with CJIS and regulatory requirements. السفر

Qualifications

• 10+ years of experience in customer-facing technical delivery or equivalent
• 5+ years leading and developing senior technical individual contributors
• Proven success coaching teams delivering secure, production-ready solutions
• Experience leading distributed or field-based teams across multiple customers/regions
• Record of improving technical execution, adoption, and operational outcomes

Responsibilities

• Lead and develop a distributed team of Mission Engineers across strategic agency environments
• Coach engineers through complex decisions, executive conversations, and high-stakes delivery moments
• Set clear ownership, technical quality, onsite partnership, delivery, adoption, and impact expectations
• Create development plans to broaden technical range and leadership presence
• Foster curiosity, candor, responsible experimentation, continuous learning, and accountability
• Partner with cross-functional teams to ensure coordinated execution and phased handoffs

Skills

Team leadership

Customer-facing delivery

Strategic portfolio management

CJIS compliance

AI-enabled delivery

Cross-functional collaboration

Job description

Sr. Manager, Mission Engineering & Operations

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

You will lead a team of Mission Engineers who serve as Axon’s embedded builders and operational partners inside strategic public safety agencies. Mission Engineers work face-to-face with the people doing the work, diagnose how the agency operates, and build the workflows, automations, integrations, and AI-enabled solutions that measurably improve it.

As Senior Manager, you will create the environment in which that work succeeds. You will coach experienced individual contributors, set a clear bar for technical delivery and agency partnership, and help the team turn ambiguous field problems into secure, maintainable solutions that reach production and earn sustained adoption. You will stay close enough to the portfolio to recognize patterns, anticipate risk, and connect what the team learns in the field back to Product, Engineering, and the broader organization.

Success is reflected in agencies becoming more capable, Mission Engineers growing into trusted transformation leaders, and strong field solutions becoming reusable patterns that benefit customers beyond a single engagement. Axon's mission is to Protect Life, and this team is one of the most direct ways we advance that mission alongside the agencies we serve.

What You’ll Do

Location: Southeast US Regionally based with Travel up to 40%
Reports to: Senior Director, Customer Deployment & Mission Engineering
Direct Reports: Individual Contributors

Lead, Coach, and Develop Mission Engineers

• Lead and develop a distributed team of embedded Mission Engineers working across strategic agency environments
• Coach individual contributors through complex technical decisions, ambiguous customer problems, executive conversations, and high-stakes delivery moments
• Establish clear expectations for ownership, technical quality, onsite partnership, production delivery, adoption, documentation, and measurable agency impact
• Build individualized development plans and create opportunities for Mission Engineers to expand their technical range, executive presence, and transformation leadership
• Foster a culture of curiosity, candor, responsible experimentation, continuous learning, and shared accountability
• Support thoughtful team growth by selecting and onboarding people who can both build practical solutions and earn credibility with agency stakeholders

Set the Bar for Agency Outcomes

• Ensure Mission Engineers begin with the agency’s mission, operational workflow, and desired outcome before selecting or building a solution
• Require clear baselines, success criteria, and adoption measures so impact is demonstrated rather than assumed
• Guide the team from discovery through production use, iteration, handoff, and sustained adoption
• Help Mission Engineers balance immediate agency needs with secure, maintainable, and scalable solution design
• Reinforce that success means the agency is more capable—not that one individual has become indispensable

Own a Strategic Mission Engineering Portfolio

• Maintain visibility across strategic agencies, active builds, adoption progress, technical risk, and emerging operational needs
• Match Mission Engineer capability and level to agency complexity, transformation opportunity, and stakeholder environment
• Use operating reviews and portfolio data to identify delivery risks, recurring friction, adoption barriers, and opportunities for reuseStep into critical situations with structure and calm while coaching the accountable Mission Engineer to remain in ownership
• Drive consistent execution across embedded engagements without forcing every agency problem into the same playbook

Advance Technical and AI-Enabled Delivery

• Maintain sufficient fluency across SaaS, cloud services, APIs, enterprise integrations, hardware, data, and modern AI tooling to coach technical decisions and challenge weak reasoning
• Help the team decide when to configure the platform, when to extend it, and when a net-new build is justified
• Establish expectations for validation, observability, fallback paths, maintainability, documentation, and responsible use of sensitive data
• Ensure solutions uphold CJIS requirements, evidence integrity, privacy, approved-tooling standards, and other applicable security controls
• Encourage practical use of AI to accelerate work while preserving human ownership of architecture, accuracy, and outcomes

Turn Field Learning Into Organizational Leverage

• Build mechanisms for Mission Engineers to document and share reusable workflows, integrations, frameworks, and playbooks
• Identify patterns across agencies and help convert successful one-off solutions into repeatable capabilities
• Create strong feedback loops with Product and Engineering around recurring workflow friction, unmet operational needs, and product opportunities
• Partner with Mission Operators, Customer Success, Deployment, Professional Services, Support, Sales, Product, Engineering, and Enablement so agencies experience coordinated execution
• Share portfolio insights with senior leaders to influence investment, prioritization, staffing, and the evolution of the Mission Engineering operating model

Lead Executive and Agency Engagement

• Build trusted relationships with command staff, agency executives, technical leaders, and internal senior leadership
• Serve as a senior partner during agency-impacting incidents, high-visibility deployments, and moments that require clear trade-offs or executive alignment
• Translate complex technical and operational issues into decisions that are clear to both technical teams and executive audiences
• Coach Mission Engineers to challenge requests constructively, communicate candidly, and leave stakeholders with a practical path forward

What You Bring

Required

• 10+ years of experience in customer-facing technical delivery, systems integration, solutions engineering, implementation consulting, operational transformation, or comparable environments
• 5+ years leading and developing senior technical individual contributors in customer-facing organizations
• Demonstrated success coaching teams that deliver secure, production-ready solutions in complex customer environments
• Experience leading distributed or field-based teams across multiple customers, regions, or engagement models
• A record of improving technical execution, adoption, operational outcomes, and delivery consistency across a portfolio
• Broad technical fluency across SaaS platforms, cloud services, APIs, networking, hardware, integrations, data workflows, and AI-enabled technologies
• Executive presence with the ability to earn trust, communicate trade-offs, and guide decisions with command staff and senior leaders
• Strong systems thinking and the ability to distinguish isolated issues from patterns that require a scalable solution
• A data-informed leadership approach using baselines, production delivery, adoption, operational improvement, quality, and reuse to evaluate performance
• Comfort leading through ambiguity while creating clarity around ownership, priorities, and success criteria
• Ability to obtain and maintain CJIS compliance and exercise sound judgment with highly sensitive information

Preferred

• Experience in public safety, law enforcement, defense, government technology, or another mission-critical operating environment
• Familiarity with CAD, RMS, digital evidence, real-time operations, or integrated public safety ecosystems
• Experience leading teams that build automations, integrations, operational workflows, internal tools, or AI-enabled solutions
• Experience converting field-developed solutions into reusable frameworks, product improvements, or organizational playbooks
• Familiarity with technical talent development, competency frameworks, or academy-style enablement programs

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness Programs
• Emotional & Mental Wellness support
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity and values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.