Sr Manager, Microsoft Device, Solutions & Services | Hybrid Chicago, IL

CDW; Chicago (IL); On-site; USD 140,000 - 155,000; Full time

Job summary

CDW is seeking a Senior Manager, Product & Partner Management in Chicago to drive profitability through product and partner programs. You will own the PCM, lead top partners, and shape pricing, marketing plans, and customer offers across key categories.

You will work with executives and cross‑functional teams to forecast sales, manage a growing team, and develop talent in a fast‑paced tech solutions environment. Strong communication and strategic execution are essential.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• 7+ years in product management, marketing, supply chain, sales, or finance.
• 3+ years of team management experience.
• Proven track record in services product management/marketing a product line.
• Strong cross-functional collaboration skills.
• Excellent communication with stakeholders at all levels.

Responsibilities

• Drive profitability and revenue through product and partner programs.
• Own PCM – Partner Controllable Margin for assigned categories.
• Lead top partners and coordinate with executives on strategy.
• Develop and execute customer offers and pricing strategies.
• Oversee marketing plans for solution services & products.
• Collaborate with Purchasing to forecast sales and pricing shifts.
• Manage team performance and develop talent for succession.
• Align with brand teams and compliance to follow guidelines.

Skills

Product management

Partner management

Cross-functional leadership

Strategic planning

Financial analysis

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Job Description

The Senior Manager, Product & Partner Management drives profitability and revenue through the integration and development of programs and business plans for product and partners within the CDW portfolio. The incumbent evaluates, creates, executes, and measures opportunities around the CDW product, services, and partner mix. The Sr. Manager, Partner & Product Management is responsible for all areas of partner management, partner investment including COOP, VIR and financial programs. This role aligns CDW and assigned partners’ marketing plans, along with owns, manages, and develops all assigned key partner relationships, and works closely with segment sales, ITS and PPM leaders to develop customer segment focus strategies.

What you will do:

• Responsible for $1.5B or more in revenue
• Own and maximize PCM – Partner Controllable Margin for assigned categories
• responsible for over $200M in PCM
• Manages, directs, and leads multiple top 10 partners in impact to the business
• Attends executive meetings and special projects as requested by Sr. Leadership
• Provide direction to Category Managers and partner with them to properly onboard them
• Establish pricing strategies, monitors competitive activity, oversees product information, and identifies customer needs
• Responsible for the creation of customer offers
• Own the customer experience on cdw(g).com for responsible product categories and partners
• Oversee the development of marketing plans for their solution services & product portfolio
• Responsible for maximizing revenue, profit, and vendor co-op for specific product category(s) through strategic planning and marketing
• Lead, manage, and interface with partners to develop or enhance the marketing of product(s) or services(s)
• Lead and direct merchandising activities
• Oversee and direct plays and programs on the Portfolio Management team within Marketing
• Assess and understand competitive landscape and adjust strategies as needed
• Lead a team that manages SKUs per services & product categories
• Identify emerging technologies and industry trends within the category and adjust the plan accordingly
• Lead, performance manage, and develop coworkers, building a strong talent pool that allows for succession planning
• Act as an escalation point and liaison between the vendor and CDW
• Lead and engage with Purchasing to help forecast sales, assist with promotional buy in opportunities with partners and communicate shifts in market pricing to help with buying decisions
• Lead PPM Manager communication meetings monthly
• Communicate best practices across PPM
• Approve content for respective manufacturer ads as needed
• Create, maintain, and execute an annual business plan
• Lead efforts to increase customer and account manager penetration for their category(s) 30% travel
• Lead cross departmental collaboration directly aligned to driving our corporate strategies
• Engage with brand teams to develop services plans aligned to Mission Forward
• Partner with compliance, contracts, and legal key stakeholders to adhere to our corporate compliance guidelines and best practices

What we expect of you:

• Bachelor’s Degree and 7 years of product management, marketing, supply chain, sales, or finance experience
• 3 years of team management experience
• Proven track record in services product management/marketing a product line(s)
• Strong cross-functional team skills
• Strong strategic and executional leader
• History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines
• Demonstrated financial and analytical skills
• Excellent verbal and written communication skills with the ability to effectively interact with stakeholders at all levels
• History of building and maintaining productive working relationships
• Strong conflict resolution skills with the ability to be persuasive and hold partners and coworkers accountable
• Proficient in Microsoft Office applications
• Demonstrated ability to master a product portfolio

Pay range:

Pay range: $ 140,000 - $ 155,000 depending on experience and skill set

A Benefits overview:

A Benefits overview: https://cdw.benefit-info.com/

Salary ranges may be subject to geographic differentials annual bonus target of 15% subject to terms and conditions of plan

CDW is committed to being an AI-fluent organization As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don’t need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology.

What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more.

We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning.

We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes.

When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do.

Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

At CDW, we make technology work so people can do great things. We are a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. Our coworkers across the globe are working together to bring technology to life for our customers by solving complicated IT business challenges, providing outstanding service, and orchestrating the technology landscape to optimize our customers’ performance.