Sr Manager, Major Project Lead

Otis Worldwide Corporation; Houston, Northern (TX, KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Otis Worldwide Corporation in Houston seeks an experienced Sr Manager, Major Project Lead to serve as the senior operational leader for a strategic customer project. The role drives service excellence, customer satisfaction, and business growth with strong onsite presence and cross-functional coordination.

You will lead project execution across construction, modernization, maintenance, repair, and service operations, while coaching a team and building key customer relationships.

Qualifications

• 7+ years of leadership experience in project management, construction, service operations, or a related field.
• Demonstrated success leading large, complex customer projects and cross-functional teams.
• Strong understanding of project execution, service operations, and customer relationship management.

Responsibilities

• Serve as the designated Project Lead and primary Otis representative for a large project in Houston.
• Maintain a daily onsite presence to build customer relationships, support execution, and ensure responsiveness to customer needs.
• Provide overall leadership and direction for all Project activities, ensuring successful delivery on schedule, within budget, and in accordance with safety, quality, and contractual requirements.
• Lead and coordinate project execution across construction, modernization, maintenance, repair, and service operations.
• Lead, coach, and develop a team of direct reports, providing clear performance expectations and accountability to achieve project, operational, and customer objectives.

Skills

Leadership

Project management

Construction

Service operations

Financial management

Budgets/forecasts

Stakeholder management

Communication

Education

Bachelor's degree

Tools

MS Office

Business management systems

Job description

Date Posted: 2026-08-19 Country: United States of America Location: OT432: TH - Houston, TX 1289N Post Oak #100, Houston, TX, 77055 USA Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator Company is seeking a highly motivated Sr Manager, Major Project Lead to serve as the senior operational leader and Project lead for one of our most strategic customer projects. This role will provide overall leadership for the Houston based project, ensuring successful execution of project commitments while driving service operational excellence, customer satisfaction, and business growth. The Sr Manager, Major Project Lead will maintain a strong onsite presence, serve as the primary point of contact for the Customer’s leadership team, and coordinate cross-functional resources to deliver exceptional results across both project execution and service operations.

On a Typical Day You Will:

• Serve as the designated Project Lead and primary Otis representative for a large project in Houston.
• Maintain a daily onsite presence to build customer relationships, support execution, and ensure responsiveness to customer needs.
• Provide overall leadership and direction for all Project activities, ensuring successful delivery on schedule, within budget, and in accordance with all safety, quality, and contractual requirements.
• Lead and coordinate project execution across construction, modernization, maintenance, repair, and service operations.
• Lead, coach, and develop a team of direct reports, providing clear performance expectations and accountability to achieve project, operational, and customer objectives.
• Partner with field operations teams to drive service performance, operational efficiency, customer satisfaction, and financial results.
• Oversee service operations activities, including maintenance, repair, workforce planning, customer issue resolution, and operational performance.
• Collaborate closely with sales teams to identify growth opportunities, support customer retention, and drive service and modernization sales initiatives.
• Develop and maintain strong relationships with key stakeholders, contractors, consultants, and internal business partners.
• Monitor project and service performance metrics, proactively identifying risks and implementing corrective actions when needed.
• Provide regular updates to senior leadership regarding project status, customer satisfaction, operational challenges, and business opportunities.
• Champion a culture of safety, accountability, collaboration, and continuous improvement.
• Ensure compliance with company policies, contractual obligations, and all applicable regulatory requirements.

What You Will Need to Be Successful:

• 7+ years of leadership experience in project management, construction, service operations, or a related field.
• Demonstrated success leading large, complex customer projects and cross-functional teams.
• Strong understanding of project execution, service operations, and customer relationship management.
• Experience managing financial performance, budgets, forecasts, and operational metrics.
• Proven ability to influence stakeholders and build strong customer partnerships.
• Strong business acumen with experience supporting sales growth and customer retention strategies.
• Excellent communication, presentation, and leadership skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making capabilities.
• Proficiency with Microsoft Office applications and business management systems.
• Bachelor's degree preferred or equivalent combination of education and experience.

Additional Requirements:

• Daily onsite presence at the Houston project location is required.
• Ability to travel as needed to support project and customer requirements.
• Demonstrated commitment to safety, customer satisfaction, and operational excellence.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

We may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.