Sr. Manager, IT Application Management, Digital

Servier; Boston (MA); On-site; USD 168,000 - 192,000; Full time

Job summary

Servier in the Boston area seeks a Senior Manager, IT Application Management, Digital to lead digital transformation initiatives and oversee MarTech platforms across web and omnichannel assets.

The role requires 6+ years in a technical digital role, preferably in pharma or life sciences, and experience with Salesforce Marketing Cloud or Experience Cloud. Strong leadership and communication skills are essential. Onsite presence at Seaport office 3+ days/week with limited travel.

Qualifications

• 6+ years in a technical, digital role, preferably pharma or life sciences
• Bachelor's degree preferred but not required
• Excellent verbal and written communication skills for non-technical stakeholders
• Experience with Salesforce.com Platform, MarketingCloud or ExperienceCloud a plus
• Familiar with SEO and SEM best practices
• Experience with email campaign execution
• Familiarity with Veeva CRM and Veeva Vault a plus

Responsibilities

• Manage Servier’s portfolio of web and omnichannel assets and capabilities
• Oversee MarTech platforms like CRM systems, marketing automation, analytics
• Collaborate with functional leads and creative agencies
• Conduct reviews of sites for SEO/SEM effectiveness
• Translate business requirements into functional specs and actionable plans
• Engage with vendor and technical teams to deliver quality solutions
• Ensure compliance with data privacy and security standards
• Stay current with digital and MarTech trends and applications

Skills

Digital leadership

CRM platforms

Salesforce Marketing Cloud

SEO/SEM

Vendor management

Communication skills

Regulatory compliance

Education

Bachelor's degree preferred

Tools

Salesforce.com

Veeva CRM

Veeva Vault

Marketing Cloud

Experience Cloud

Job description

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Type of Contract: Full-time Employment / Unlimited

Job Requisition ID: 13024

Sr. Manager, IT Application Management, Digital

Sr. Manager, IT Application Management, Digital

About Servier

Servier Pharmaceuticals is an independent, commercial-stage biopharmaceutical company built to think differently about what long-term impact can look like in healthcare. Launched in 2018 and backed by the strength and stability of the Servier Group, our foundation-governed model gives us the freedom to invest for the future, move with purpose, and stay focused on where patients need us most.

In less than a decade, we have grown from a small U.S. presence into a rapidly expanding, multi-billion-dollar organization with an award-winning culture, six commercial products, and a portfolio strengthened through bold strategic investments and innovation. Our teams are helping advance important new treatment options for patients facing serious diseases with high unmet need, particularly in rare oncology and neurology.

Our ambition is clear: to build a leading U.S. biopharmaceutical company known for scientific excellence, operational strength, and deep commitment to patients. Just as important is how we build it. We are creating a culture that values entrepreneurship, collaboration, accountability, and the belief that individuals at every level can shape the future of the company.

For people who want more than a job — who want the opportunity to build, lead, grow, and make a measurable impact — Servier offers the chance to be part of a company with purpose, momentum, and the ability to help define what comes next for patients and for our industry.

Role Summary

The Senior Manager, IT Application Management, Digital will be responsible for driving and supporting digital transformation initiatives within the company. This role involves leading the design, development, and implementation of digital and marketing technology (MarTech) solutions that enhance business processes, improve customer engagement, and drive operational efficiency. The ideal candidate will possess strong leadership skills, a deep understanding of digital technologies, and a proven track record in the pharmaceutical industry. This position will interface with externally facing functions such as Brand Marketing, Medical Communications, and Patient Affairs.

Primary Responsibilities

• Manage Servier’s portfolio of web and omnichannel assets and capabilities
• Oversee the implementation and management of MarTech platforms, such as CRM systems, marketing automation tools, and analytics platforms, to optimize marketing campaigns and customer/patient engagement strategies
• Collaborate with functional leads and creative agencies on new initiatives
• Conduct regular reviews of existing sites for SEO and SEM effectiveness
• Translate business requirements into functional specifications and actionable plans
• Engage with and manage relationships with technical and vendor teams to delivery quality solutions
• Ensure all digital and MarTech initiatives comply with industry regulations, including data privacy and security standards
• Stay current with emerging digital and MarTech trends and technologies, evaluating their potential application within the company and pharmaceutical industry

Education and Required Skills

• Proven experience (6+ years) working in a technical, digital role, preferably within the pharmaceutical or life sciences industry and/or agency experience supporting such industries
• Bachelors degree preferred but not required
• Excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders
• Experience with Salesforce.com Platform, with MarketingCloud or ExperienceCloud a plus
• Familiar with SEO and SEM best practices
• Experience with personal and non-personal email campaign execution
• Familiarity with Veeva CRM and Veeva Vault a plus

Travel and Location

• Located in Boston area, reporting to Seaport office 3+ days per week
• Limited travel required

Candidate Profile

Servier’s Commitment

Servier is committed to modeling diversity, equity, and inclusion within the industry. We are dedicated to fostering an environment that maintains equitable treatment for all and we welcome applicants who are passionate, committed, and innovative individuals. We encourage candidates to apply to our open roles as we are always willing to consider experiences and skills beyond what is listed in the job description.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Salary Range

The salary range for this role is $168,000 - $192,000. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Employees in this position are also eligible for Short-Term and Long-Term incentive programs. Servier also offers a competitive and comprehensive benefits package that includes benefits such as medical, dental, vision, flexible time off (Servier provides unlimited sick time and flex time, and does not accrue time off), 401(k), life and disability insurance, recognition programs among other great benefits (all benefits are subject to eligibility requirements). For more information on our benefits, please visit this link .