Sr Manager Implementations

Teleperformance; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled Project Manager to drive client implementations and ensure satisfaction. In this dynamic role, you will oversee the entire implementation process, managing expectations and communication with clients while coordinating internal teams. Your expertise in project management will be crucial for creating detailed project plans and ensuring successful launches. This position offers a chance to work in a collaborative environment where your contributions will directly impact client success and operational excellence. If you're passionate about project management and client relations, this is the opportunity for you!

Qualifications

• 5+ years in project management, with 2+ years in operations/account management.
• Proficient in project management techniques and tools.

Responsibilities

• Own the implementation process ensuring seamless execution for clients.
• Manage client communication and expectations for a smooth onboarding.

Skills

Project Management

Client Communication

Critical Thinking

Problem-Solving

Planning and Organizing

Flexibility

Teamwork

Education

Degree level or equivalent

Tools

Microsoft Project

Excel

PowerPoint

Zoom

Job description

Responsibilities

• Responsible for owning the implementation & stabilization process from start to finish whilst ensuring seamless execution and experience for every client assigned.
• Accountable for overall success of each launch including but not limited to, internal teams survey response of your performance and the clients NPS feedback of their overall implementation experience.
• Performing deep dive information gathering sessions and collecting client program requirements, you will validate the workflows and processes of incoming opportunities.
• Managing client and project team expectations simultaneously for a frictionless onboarding experience.
• You will handle day-to-day client communication throughout each implementation, host clients and ensure that client satisfaction and confidence in Teleperformance remains high throughout the implementation.
• Create, manage and track project vehicles, including, but not limited to:
• Project schedules
• Detailed project plans
• Project scope statements
• Resource plans
• Risk and issues logs
• Status reports
• Communicate and collaborate with internal and external customers as needed in regards to project deliverables including managing expectations, presenting and interfacing with sponsors.
• Make recommendations to management about schedules, prioritization and resource allocation with input from team members.
• Provide consistent project plan/status reporting for use by account managers, clients, and management.
• Providing timely support for all business development initiatives like project plans for RFPs, RFQs, present plans during sales visits.

Qualifications

Work Experience

• At least 5 years of experience in project management with a minimum of 2 years of experience in operations and/or account management role working directly with Client Points-of-Contact within a BPO in a similar role.

Education, Qualifications and Proficiency

• Degree level or equivalent.
• Knowledge of both theoretical and practical aspects of project management.
• Knowledge of project management techniques and tools.
• Direct work experience in a project management capacity.
• Proven experience in people management, strategic planning, risk management & change management.
• Proficient in project management software.
• Attained qualification in project management will be an added advantage.

Technical Skills

• Competent use of Microsoft Project, Excel, PowerPoint, Zoom (or other webinar tools).
• Fluency in written and spoken English.

Working Conditions

• Travel required, must have a valid passport.
• Ability to attend and conduct presentations.
• Flexible working hours.

Key Skills and Competencies

• Planning and organizing.
• Flexibility.
• Teamwork.
• Critical thinking and problem-solving skills.
• Documentation & communication skills.
• Decision-making.
• Influencing and leading.
• Delegation.
• Adaptability.
• Stress tolerance.