Sr Manager- Experience Design

6090-Johnson & Johnson Services Inc. Legal Entity; Titusville (FL); Hybrid; USD 137,000 - 236,000; Full time

Job summary

Johnson & Johnson seeks a Senior Manager of Product Experience Design to partner with Product, Engineering, Data, and Architecture to define experience strategy for Sales, CRM, and Marketing digital products within Innovative Medicine. The role leads designers, aligns leaders, and translates emerging tech into intuitive, scalable experiences.

Based in Titusville, NJ, it follows J&J Flex with at least three days on-site and up to two remote days per week.

Qualifications

• Bachelor’s degree required.
• 10+ years in user experience, digital product design or related field with cross-functional leadership.
• Portfolio showing strategic and end-to-end design leadership, strong craft, and measurable impact.
• Ability to establish team priorities, align stakeholders, and trade-offs.
• Proficiency in Figma and familiarity with agile product development.
• Experience with AI tools and human-centered AI experiences.

Responsibilities

• Set and champion the experience vision and drive design strategy across complex products, platforms, or interconnected systems.
• Lead product experience activities from opportunity framing through prototyping, validation, implementation and iterative release.
• Influence product and technology strategy by translating user needs and constraints into opportunities and recommendations.
• Lead a team of designers, optimize resources and capabilities with stakeholders.
• Lead through ambiguity, frame priorities, and simplify complex problems through prototyping.
• Advocate for responsible, inclusive, and human-centered AI experiences across Johnson & Johnson products.
• Establish team-level success metrics to demonstrate impact of design decisions.

Skills

Human-Centered Design

Product Design

Interaction Design

Design Leadership

Figma

Agile Methods

Maze

Communication

Travel Availability

Education

Bachelor’s degree

Tools

Maze

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Technology Product & Platform Management

Job Sub Function: Experience Design

Job Category: People Leader

All Job Posting Locations: New Brunswick, New Jersey, United States of America, Titusville, New Jersey, United States of America

Job Description:

We are seeking a curious, influential Senior Manager, Product Experience Design to partner closely with Product, Engineering, Data, and Architecture to establish experience strategy and clear experience priorities across complex products, platforms and services. The Product Design Manager leads and mentors designers, aligns cross-functional leaders, and ensures that human-centered solutions deliver measurable business impact. This individual brings exceptional craft, strong design judgement, and organizational influence. This role drives teams to translate emerging technology, including agentic and AI-enabled capabilities, into responsible, intuitive, and scalable experiences. This role will initially be based in Titusville, New Jersey, with a focus on Sales, CRM, and Marketing digital products for our Innovative Medicine organization. As business priorities evolve, the role’s assigned area of focus may change. The position follows J&J Flex, Johnson & Johnson’s hybrid working model for eligible office-based employees, with a minimum of three days on-site each week and the flexibility to work remotely up to two days per week, based on business needs.

In this role you will:

• Set and champion the experience vision and drive design strategy across complex products, platforms, or interconnected systems.
• Lead product experience activities from opportunity framing and strategic alignment through prototyping, validation, implementation and iterative release.
• Influence product and technology strategy by translating user needs, business priorities, data, and technical constraints into clear experience opportunities and recommendations.
• Lead a team of employee and contractor designers, optimizing the resource mix and capabilities in partnership with business and JJT leaders to meet current and future demand.
• Lead through ambiguity by framing team priorities, simplifying complex problems, and making things tangible through prototyping.
• Advocate for responsible, inclusive, and human-centered AI experiences across Johnson & Johnson products and services.
• Establish team-level success metrics to demonstrate the impact of design decisions and team’s work.

Required Qualifications

• Bachelor’s degree
• Human-Centered Design, Product Design, Interaction Design or design adjacent areas with 10+ years of experience in user experience, digital product design or related field including leading complex, cross-functional initiatives
• A portfolio demonstrating strategic and end-to-end design leadership, strong interaction and visual craft, systems thinking, use of AI tools, and clear evidence of measurable impact
• Demonstrated ability to establish team priorities, align stakeholders, and make effective trade-offs
• Proficiency in Figma and familiarity with agile product development practices
• Proficiency in Maze or other user research tools
• Exceptional communication, facilitation, and storytelling skills
• Ability and willingness to travel locally and domestically with international travel on occasion (10%)

Preferred Qualifications

• Experience designing for healthcare, complex workflows or other regulated environments
• Familiarity with AI-enabled or emerging technology experiences

What makes you a great fit

• AI-forward thinker who embraces the rapidly changing landscape by staying curious and experimenting.
• Strategic systems thinker who connects user needs, business priorities, technology, and organizational context to shape compelling experience directions.
• User advocate that counters assumptions with real user evidence to improve outcomes and accountability over time.
• Humble leader who combines confidence with curiosity, invites diverse perspectives, and prioritizes shared outcomes over individual ownership.

Required Skills:

• Business Savvy
• Commercial Awareness
• Corporate Governance
• Customer Centricity
• Developing Others
• Emerging Technologies
• Forward Thinking
• Human-Computer Interaction (HCI)
• Inclusive Leadership
• Information Technology Project Management
• Leadership
• Software Development Management
• Stakeholder Engagement
• Team Management
• User Interfaces (UI)
• Visual Communications

The anticipated base pay range for this position is : $137,000.00 - $235,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period10 days Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.