Sr. Manager, Engineering - Account Provisioning and Settings

Digitailor; Seattle (WA); Hybrid; USD 179,000 - 263,000; Full time

Benefits offered by this job

Health benefits

RSUs

Bonus plan

Paid time off

Job summary

Docusign is seeking a Senior Engineering Manager for the Account Provisioning and Settings team. You will lead backend engineers, own delivery of new features, and modernize architecture, partnering with multiple teams to drive end-to-end value across the stack.

You will also mentor engineers, coordinate with stakeholders, and push for telemetry-driven decisions to ensure high availability and performance in a high-scale SaaS platform.

Qualifications

• Bachelor’s degree in CS or equivalent; 8+ years in software development and leadership.
• Experience delivering globally available REST/grpc APIs at scale.
• Strong cross-team coordination and incident management experience.
• Proven ability to lead 8+ developers and mentor leaders.

Responsibilities

• Execute the product roadmap using agile practices and deliver scalable services.
• Mentor and grow the engineering team and drive ownership across components.
• Collaborate with product, ops, and other teams to meet company needs.
• Lead delivery of high-availability, low-latency backend systems.
• Define and improve architecture for large data ecosystems.

Skills

Technical leadership

REST APIs

Distributed systems

Mentoring teams

Agile practices

Communication

Cross-team collaboration

Cloud platforms

Education

BS in CS or related field

MS preferred

Tools

Azure

AWS

GCP

.NET

C#

SQL Server

Job description

Company Overview Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What You'Ll Do

As a Senior Engineering Manager on the Account Provisioning and Settings team, you will support and build new features for our high-volume, low-latency account entitlements and settings. You will lead a team of backend engineers and own aspects of delivery of the new features and modernization of existing architecture. You will coordinate with other engineering managers and teams to deliver end-to-end value across the product stack. You will also work with various key stakeholders of software development for assembling an engineering roadmap to support the company's vision. The engineering manager will act as a people manager, hiring manager, technical leader and delivery manager. You will be the point of contact and responsible for driving clarity and execution across the teams you will be in the closest collaboration with. You will also coordinate and work with other departments within and outside your organization to ensure project completion and the use of best practices. This position is a people manager role reporting to the Director, Engineering.

• Execute our product roadmap using agile practices
• Build and maintain a set of highly scalable, performant and high availability services
• Work with partner teams to build solutions that meet the needs of many teams
• Work with Product Management and other key stakeholders to build the next generation of services that meet current and future Company needs
• Be data driven and push for making decisions based on telemetry
• Mentor and grow the team
• Demonstrate ownership and holistic thinking for platform components that span end-to-end experiences across customer purchase through their product usage and retention

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

• Basic BS or Masters degree in CS, EE or equivalent experience
• 8+ years of combined hands on software development, technical leadership, and project leadership experience in an Object Oriented, distributed high scale services environment
• Experience designing and delivering globally available REST and/or grpc APIs and backing data that can be used by many teams at scale
• Experience driving cross-team initiatives, including incident management, RCAs, and systemic reliability improvements
• Preferred Strong communication skills with the ability to explain complex technical issues to both technical and non technical audiences
• Experience leading 8+ developer teams
• Strong collaboration skills across a diverse set of stakeholders spanning product, engineering, operations, support, and the field; accounting for a wide range of needs in technical solutions
• Experience with cloud platforms (Azure, AWS, GCP, etc)
• Experience with advanced web applications and Test-Driven development
• Experience with large complex data ecosystems and data quality and lifecycle issues
• A demonstrated track record of being a change agent, leaving every team and process better than you found it
• Knowledge and experience in high scale, highly available (99.99+) systems
• Experience with Microsoft technology stack (.NET, C#, SQL Server, etc.)
• A track record of building inclusive, high-trust teams and mentoring engineering leaders
• Experience with backend SaaS development
• Experience launching V1 products
• Experience modernizing existing architecture and designs
• Experience delivering holistic platform solutions across internal business systems and product feature teams

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: Washington, Maryland, New Jersey and New York (including NYC metro area): $178,900.00 - $262,825.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [e-mail]. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [e-mail] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. You will also coordinate and work with other departments within and outside your organization to ensure project completion and the use of best practices. This position is a people manager role reporting to the Director, Engineering. Responsibility Execute our product roadmap using agile practices Build and maintain a set of highly scalable, performant and high availability services Work with partner teams to build solutions that meet the needs of many teams Work with Product Management and other key stakeholders to build the next generation of services that meet current and future Company needs Be data driven and push for making decisions based on telemetry Mentor and grow the team Demonstrate ownership and holistic thinking for platform components that span end-to-end experiences across customer purchase through their product usage and retention