Sr. Manager, Elevated Selling Programs

Brobston Group; New York (NY); On-site; USD 94,000 - 157,000; Full time

Job summary

Bloomingdale’s in New York is seeking a Senior Manager to lead the Personal Shopping & Stylist programs, driving top-client strategies and elevating the client experience through a high-touch service model.

The role reports to the Director of Top Client Development within the CRG team, partnering with stores, merchants and vendors to strengthen client relationships and grow sales.

Qualifications

• 5+ years of relevant work experience in luxury retail, client development, omnichannel experience leadership with a passion for customers and developing luxury experiences.
• Proven track record of driving sales growth and managing high-performing teams with the ability to influence stakeholders.
• Outstanding relationship orientation with Clients, Sellers, Vendor Partners and Key Business Stakeholders; excellent communication and negotiation skills.
• Ability to juggle multiple projects, prioritize tasks and communicate timelines clearly.

Responsibilities

• Supports top client and luxury selling strategies through cultivation of powerful personal shopping and stylist service organizations.
• Owns evolution of Personal Shopping & Stylist programs, defining roles, deliverables and success measures.
• Optimizes access for Shoppers/Stylists to Bloomingdale’s assortments.
• Works with Marketing to tell the story of our elevated selling services and featured talent.
• Partners with stores to build business plans, supporting on-site appointments and activations to develop talent and elevate the client experience.
• Connects Shoppers, Stylists and their clients to VIC Activations and on-site support to maximize experience and results.

Skills

Client relationship

Communication & storytelling

Leadership in luxury retail

Travel flexibility

Education

Bachelor’s degree or equivalent

Tools

MS Office

CRM systems

Job description

About

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our newest small store concept, Bloomie’s—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview

Bloomingdale’s is seeking a passionate, energetic, customer-obsessed leader to drive the evolution of our Personal Shopping and Stylist programs. The Senior Manager is charged with leading our highest-touch selling programs, developing the sellers who engage with our best customers and strengthening our most critical client relationships. They will establish high levels of connectivity with talent, store leadership, merchants and vendor partners, reinforcing Bloomingdale’s as the store of choice for clients and powerful sellers. The Senior Manager will drive growth of these programs, keeping a pulse on market trends and competitor activities, evolving Bloomingdale’s strategy for the needs of our clients.

The Senior Manager of Personal Shopping & Stylist will report to the Director of Top Client Development and is part of the larger Customer Experience & Strategy team within the Customer & Revenue Growth organization. The CRG pyramid is responsible for developing the holistic experience strategy across the Bloomingdale’s customer journey through innovative solutions that elevate the overall Bloomingdale’s shopping experience and strengthen customer relationships.

Essential Functions

• Supports top client and luxury selling strategies through cultivation of powerful personal shopping and stylist service organizations
• Owns evolution of Personal Shopping & Stylist programs, defining roles, deliverables and success measures
• Optimizes access for Shoppers/Stylists to the entirety of Bloomingdale’s assortments
• Works with Marketing to tell the story of our elevated selling services and featured talent
• Partners with stores to build business plans, supporting on-site appointments and activations to develop talent and elevate the client experience
• Supports seller business development in partnership with store leadership through analysis of merchandise sales mix, client book makeup and local business opportunities
• Connects Shoppers, Stylists and their clients to VIC Activations, offering access to exclusive product and experiences and providing on-site support to maximize experience and results
• Establishes communication pathways between Personal Shopping/Stylist and merchant organization to optimize product offering for clients
• Builds the personal shopping and stylist communities through thoughtful touchpoints and programming
• Designs onboarding, advanced programming and mentorship programs to support upskilling in partnership with Learning & Development and Stores
• Builds community through group touchpoints including team calls and conclaves
• Partners with Selling Strategy team, Human Resources and Store leadership to structure compelling career paths

Qualifications and Competencies

• We encourage candidates with either a bachelor’s degree or equivalent work experience in a related field to apply.
• 5+ years of relevant work experience in luxury retail, client development, omnichannel experience leadership with a passion for customers and developing luxury experiences.
• Proven track record of driving sales growth and managing high-performing teams - Has a deep understanding of the mindset and skillsets of high performing sellers. Can balance both leading a team and influencing stakeholders with or without direct reporting authority, gaining consensus, managing conflict and resolving issues when the occur.
• Outstanding relationship orientation with the ability to build meaningful relationships with Clients, Sellers, Vendor Partners and Key Business Stakeholders. Excellent communication (written, verbal, storytelling) skills; high level of creativity, independence, interpersonal and negotiation skills, and ability to project confidence.
• Ability to juggle multiple projects - can identify primary and secondary objectives, prioritize tasks, and communicate timeline to team members.
• Maintains confidentiality and security of sensitive company information.
• Ability to travel, spend time in stores with store colleagues and clients and work a flexible schedule based on department and Company needs.
• Excellent computer skills, including Microsoft Office Suite (Excel, Word, PowerPoint). This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.

This job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Bluemercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.

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Salary range: $94,200 - $156,960 annually.