Sr Manager, Digital Product

CVS Health Corporation; United States; Remote; USD 107,000 - 261,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources (based on eligibility)

Job summary

CVS Health Corporation seeks a Senior Configuration Manager to lead end-to-end customization efforts across the member experience. You will translate business needs into actionable configuration plans, manage content updates in Contentful and other CMS platforms, and partner with Product, Implementation, Engineering, and Legal to ensure quality and timely delivery.

The role focuses on scalable customization solutions for Aetna Health member experiences, with opportunities to improve tooling and

Qualifications

• 7+ years of experience in digital product, configuration management, implementation, or a related discipline, applying strong analytical, problem-solving, prioritization, and communication skills to manage complex work and translate business and technical concepts for diverse stakeholders.

Responsibilities

• Lead discovery and analysis for complex customization requests, clarifying business needs, scope, dependencies, risks, and recommended solutions.
• Manage assigned work from intake and prioritization through configuration, testing, release, production validation, maintenance, and enhancement.
• Translate business requirements into clear functional requirements, acceptance criteria, configuration plans, and implementation-ready documentation.
• Configure and maintain Aetna Health member experience customizations, including content, banners, images, links, program recommendations, and global search functionality for plan sponsor point solutions.
• Author, update, and govern content in Contentful and other content management systems in alignment with established standards and approval requirements.
• Coordinate with Implementation Managers and cross-functional partners to support customer needs, delivery readiness, and effective handoffs across the customization lifecycle.
• Lead testing and production validation activities, troubleshoot content and configuration issues, and drive cross-functional resolution of defects and upstream or downstream dependencies.
• Manage sprint-board assignments, priorities, status, risks, decisions, and delivery commitments through daily intake, scrum, and planning activities.
• Develop and maintain process documentation, governance standards, operational reporting, and reusable guidance for customization work.
• Identify, recommend, and help implement process, tooling, and automation improvements that increase quality, consistency, scalability, and efficiency.
• Provide guidance and subject-matter expertise to teammates and stakeholders on customization capabilities, processes, standards, and delivery considerations.

Education

Bachelor's degree or equivalent work experience

Tools

Contentful

Adobe Experience Manager

Microsoft 365

Jira

Confluence

Airtable

Job description

About the Company

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Configuration Manager leads complex work across the end-to-end Customizations lifecycle, from discovery, analysis, and solution definition through configuration, testing, release, maintenance, and enhancements. The role delivers scalable customization solutions that support the Aetna Health member experience across ACC, non-ACC plan sponsors, Book of Business, and Joint Ventures. This role translates business and member experience needs into actionable solutions; manages content and configuration updates across content management systems and internal applications; and partners across Product, Implementation, Engineering, Search, Content, Legal, and other stakeholders to support quality, governance, and successful delivery. The Senior Configuration Manager also identifies opportunities to improve and automate tools, processes, and reporting as customization volume and complexity grow.

Key Responsibilities

• Lead discovery and analysis for complex customization requests, clarifying business needs, scope, dependencies, risks, and recommended solutions.
• Manage assigned work from intake and prioritization through configuration, testing, release, production validation, maintenance, and enhancement.
• Translate business requirements into clear functional requirements, acceptance criteria, configuration plans, and implementation-ready documentation.
• Configure and maintain Aetna Health member experience customizations, including content, banners, images, links, program recommendations, and global search functionality for plan sponsor point solutions.
• Author, update, and govern content in Contentful and other content management systems in alignment with established standards and approval requirements.
• Coordinate with Implementation Managers and cross-functional partners to support customer needs, delivery readiness, and effective handoffs across the customization lifecycle.
• Lead testing and production validation activities, troubleshoot content and configuration issues, and drive cross-functional resolution of defects and upstream or downstream dependencies.
• Manage sprint-board assignments, priorities, status, risks, decisions, and delivery commitments through daily intake, scrum, and planning activities.
• Develop and maintain process documentation, governance standards, operational reporting, and reusable guidance for customization work.
• Identify, recommend, and help implement process, tooling, and automation improvements that increase quality, consistency, scalability, and efficiency.
• Provide guidance and subject-matter expertise to teammates and stakeholders on customization capabilities, processes, standards, and delivery considerations.

Required Qualifications

• 7+ years of experience in digital product, configuration management, implementation, or a related discipline, applying strong analytical, problem-solving, prioritization, and communication skills to manage complex work and translate business and technical concepts for diverse stakeholders.
• 5+ years of experience leading end-to-end feature analysis and digital application customizations, including discovery, requirements definition, solution design, configuration, testing, release, troubleshooting, production support, and cross-functional dependency and issue resolution.
• 3+ years of experience developing functional requirements, acceptance criteria, process documentation, operational reporting, or governance materials.
• 2+ years of experience authoring and managing content within Contentful or a comparable enterprise content management system.
• Ability to work East Coast hours.

Preferred Qualifications

• Experience working in a healthcare organization or supporting health plan digital or member experiences.
• Experience supporting Single Sign-On (SSO), API integrations, or other partner-connected digital experiences.
• Experience with Contentful, Adobe Experience Manager, or other enterprise content management platforms.
• Experience with Microsoft 365, Airtable, Jira, Confluence, or similar collaboration, work-management, and feature-management tools.
• Experience working in Agile environments, including SAFe or similar scaled delivery methodologies.
• Experience identifying and implementing process, tooling, or automation improvements that increase quality, consistency, efficiency, or scalability.
• Experience using AI and automation tools, including generative AI assistants, Copilot, or workflow automation platforms, to improve productivity, analysis, documentation, or operational processes.

Education

• Bachelor's degree or equivalent work experience.

Pay Range

The typical pay range for this role is: $106,605.00 - $260,590.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

This position also includes an award target in the company’s equity award program.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources (based on eligibility)

Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Window

We anticipate the application window for this opening will close on: 10/24/2026.

Equal Opportunity Statement

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Work Experience and Culture

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.