Sr. Manager, Day Warehouse - Buffalo, NY

usfoods; Buffalo (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

US Foods is seeking a Sr. Manager, Warehouse to drive safety, service, and cost targets across the facility. You will develop Warehouse Managers, coach teams, and ensure timely receiving, storage, and loading operations while maintaining strict safety standards.

You will lead union-related activities, collaborate with HR and VP Operations, and oversee continuous improvement in workflow, data accuracy, and regulatory compliance across the warehouse.

Qualifications

• Minimum of five years of experience in warehouse supervision required.
• Experience leading unionized warehouse associates and managers in inbound activities.
• Broad knowledge of warehouse operations, methods and procedures.
• Strong leadership, communication and people development skills.
• Ability to interpret financial and operational data.
• Proficient in Microsoft Office Suite (Excel, Outlook, Teams).

Responsibilities

• Achieve safety, service, and cost targets in the warehouse.
• Oversee and develop Warehouse Managers through coaching and training.
• Develop and engage warehouse associates and address performance gaps.
• Direct staffing and interviewing of warehouse personnel; drive productivity and safety targets.
• Identify process improvements and cost-reduction strategies; maintain procedures.
• Monitor operating data and optimize load plans and inventory accuracy; ensure OSHA compliance.

Skills

Warehouse leadership

People development

Communication

OSHA/HACCP knowledge

WMS familiarity

Excel / MS Office

Inventory control

Data interpretation

Education

High school diploma or GED

College degree preferred

Tools

WMS systems

Inventory control systems

Job description

The Sr. Manager, Warehouse will ensure a warehouse culture focused on people, safety, service, and cost through meaningful engagements with warehouse leaders and associates, best in-class service to customers, and safe and profitable operations. They will use their expertise in managing warehouse operations to develop warehouse managers. They will ensure the safe, accurate and timely receiving and storage of all inbound product or selection and loading of all outbound product and ensure the safety and security of the entire facility.

This role requires a minimum of 5 years experience leading unionized warehouse associates and leads/managers in inbound warehouse activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Achieve all safety, service, and cost targets in the warehouse. Lead with a safety mindset that ensures that every US Foods associate remains injury free, always. Champion safety procedures, processes and training to create and maintain a safety-first culture in the warehouse.
• Oversee and develop Warehouse Managers through one-on-one coaching, training on policy and procedures, assisting in problem resolution when required, and leading by example.
• Oversee and develop all warehouse associates by discussing performance with Warehouse Managers and creating plans to address gaps. Drive associate engagement and retention, and create a culture that embodies US Foods values.
• Create a cohesive organization by keeping lines of communication open and directing workforce to ensure efficient workflow.
• Build high-performing teams by reviewing staffing requirements and monitoring the interviewing and hiring of warehouse personnel. Review performance, coach to achieve productivity and safety targets, and deliver disciplinary action.
• Develop production flow processes and identify process improvement and cost reduction strategies. Establish and maintain operational procedures for activities such as verifying incoming shipments, handling and disposition of product, warehouse inventory accuracy, and selecting and loading shipments.
• Identify and stop waste, and improve processes to complete work more safely and efficiently.
• Approve operation plan for daily loads in conjunction with Warehouse Managers, and ensure that trucks are completed within timelines. Ensure that load plans meet weight restrictions and that special customer requests are consistently accommodated.
• Monitor operational data, including inventory losses, production goals and safety reports. Identify problems, determine causes and recommend changes to the VP of Operations to produce zero-error benchmark on accuracy and customer satisfaction.
• Monitor and ensure integrity of our products and ensure that food safety standards are met.
• Oversee the maintenance of the physical condition of the warehouse and its equipment in compliance with OSHA requirements.
• In union facilities, assist HR and the VP Operations in interpreting the provisions of the collective bargaining agreement, administering appropriate discipline, settling routine grievances and participating in arbitrations as required.
• Other duties assigned by manager.

SUPERVISION

• Direct: Warehouse Managers, union and/or non-union warehouse clerical staff (Operations Clerks, Warehouse Clerks, Will Call Clerks, Slotting Clerks, Truck Builders, etc.)
• Indirect: Union and/or non-union warehouse on-floor associates (Loaders, Selectors, Receivers, Forklift drivers, etc.)

RELATIONSHIPS

• Internal: Warehouse leaders and coworkers; Transportation leaders; Internal customers across departments (e.g., Sales)
• External: Vendors

WORK ENVIRONMENT

The work takes place in normal warehouse environments as well as in cooler and freezer areas where temperatures may be as low as -5 degrees.

MINIMUM QUALIFICATIONS

Related Experience/Requirements

• Minimum of five years of experience in warehouse supervision required.

Knowledge/Skills/Abilities

• Broad knowledge of warehouse operations, methods and procedures.
• Strong leadership, communication and people development skills.
• Ability to openly and effectively communicate with all associates/departments within the company.
• Familiarity with inventory control, OSHA, HACCP and other regulatory requirements.
• Ability to interpret financial and operational data.
• Proficient in Microsoft Office Suite (Excel, Outlook, Teams, etc.).
• Experience with warehouse management systems (WMS) and inventory control systems a plus.

Travel

-10% travel required, typically for mandatory meetings and/or training.

Education/Training

High school diploma or GED required; college degree preferred.

PREFERRED QUALIFICATIONS

Licenses/Certifications

• HACCP certification a plus.
• PCQI certification a plus.

PHYSICAL QUALIFICATIONS

- Must be able to perform the following physical activities for described length of time: