Sr. Manager, Customer Portfolio Insights

Macy's, Inc.; New York (NY); On-site; USD 130,000 - 216,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Paid holidays

Learning & leadership development

Colleague Resource Groups

Volunteer opportunities

Performance incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's, Inc. is seeking a Senior Manager, Customer Portfolio Insights in New York, NY. You will transform customer data into strategic financial plans, guiding stakeholders and coordinating cross-functional teams to align on customer-driven strategies.

You will present forecasts, drive initiatives, and develop tools to improve planning efficiency. This role emphasizes leadership, data literacy, and executive communication within Macy's Consumer Insights group.

Qualifications

• Ability to query, analyze and visualize large datasets.
• Translate customer data into actionable insights and forecasts.
• Synthesize segmentation into seasonal plans and long-range forecasts.
• Present insights clearly to executives with actionable recommendations.
• Collaborate with marketing, merchandising, and operations to align strategies.
• Strong project management and organizational skills to handle multiple initiatives.
• Excellent written and verbal communication with clear storytelling.
• Proactive, independent thinker capable of structuring ambiguous problems.

Responsibilities

• Lead customer planning initiatives aligned with growth objectives.
• Track performance of customer plans and report insights to stakeholders.
• Develop tools and frameworks to streamline planning and data access.
• Own development and communication of customer plan roadmaps.
• Deliver executive-ready presentations on customer behavior and recommendations.
• Collaborate with CI, Enterprise Data & Analytics, Marketing, and Customer Journey teams.
• Coach CI team on customer plans and context in analyses.
• Foster an inclusive environment and strong cross-team relationships.

Skills

Data analysis

Visualization

Strategic thinking

Customer insights

Presentation & storytelling

Cross-functional collaboration

Project management

Communication

Proactivity & independence

Tools

SQL

Tableau

Power BI

R

Python

Job description

Job Description

New York, NY, United States

Full time Schedule

$129,960 - $216,120

Annually*

* based on job, location, and schedule

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior Manager, Customer Portfolio Insights focuses on turning customer data into strategic financial plans that influence business stakeholders. As part of the Consumer Insights team, the Senior Manager synthesizes customer data and segmentations into seasonal forecasts and long-range plans that guide decision-making and drive cross-functional alignment. This role serves as a leading voice in presenting customer plans and narratives to leaders across Macy's enterprise, including stores, digital merchandising, marketing, and others, to ensure a shared understanding of customer behavior that drives smarter, customer-informed business decisions.

What You Will Do

• Lead the development and execution of customer planning initiatives aligned with company growth objectives by analyzing customer data to identify trends, behaviors, opportunities, and challenges. Translate insights into actionable strategies that guide customer engagement, retention, and acquisition efforts.
• Track and report on the performance of customer plans, synthesizing insights from data to improve decision-making across business units. Partner with cross-functional teams, including marketing, merchandising, and operations, to adjust tactics as needed to meet business goals.
• Develop and implement tools and frameworks that streamline the customer planning process, enhance data accessibility, and promote data-driven decision-making.
• Own the development and communication of customer plan roadmaps, driving continuous improvement in planning processes to support long-term customer strategy, scalability, and operational efficiency.
• Deliver executive-ready presentations that clearly articulate customer behaviors, trends, and strategic recommendations to inform leadership decision-making.
• Collaborate with Consumer Insights, Enterprise Data & Analytics, Marketing, and Customer Journey teams to ensure a unified voice of the customer.
• Coach the CI team on customer plans and incorporate customer plan context into primary, CX, and market insights analysis.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Data Analysis and Visualization: Expertise in querying, analyzing, and visualizing large datasets using tools such as SQL, Tableau, and Power BI. Experience with statistical software like R and Python is also valuable.

Strategic Thinking: Ability to transform complex, often fragmented customer data into actionable insights and strategic recommendations that guide customer engagement, retention, and acquisition efforts.

Customer Insights: Proficiency in synthesizing customer data and segmentation into seasonal forecasts and long-range plans that drive business decisions and cross-functional alignment.

Presentation and Storytelling: Exceptional presentation-building skills with the ability to communicate customer behaviors, trends, and strategic insights to executives in a compelling and clear manner.

Cross-Functional Collaboration: Ability to work effectively with teams across marketing, merchandising, operations, and other departments to adjust strategies and achieve business goals.

Project and Process Management: Strong project management and organizational skills, with the ability to juggle multiple projects, prioritize tasks, and deliver high-quality results on time.

Communication: Excellent written and verbal communication skills, with the ability to think conceptually and pragmatically, and convey complex information in a clear and actionable way.

Proactivity and Independence: A proactive and curious mindset, with the ability to work independently, bring structure to ambiguous environments, and drive continuous improvement.

Who You Are

• This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.