Sr. Manager, Customer Experience

NextGenEnergyJobs; Lehi (UT); On-site; USD 120,000 - 160,000; Full time

Job summary

NextGenEnergyJobs seeks a senior digital marketing leader with 12+ years of experience in performance-based marketing. You will manage large-scale budgets in a high-growth environment and leverage GA4, Google Ads, Meta Ads Manager, and Salesforce/CRM to optimize revenue.

Strong communication to senior stakeholders and ability to travel up to 15% are required. You will drive data-driven decision making, oversee attribution models, and build AI-assisted reports to identify leaks and optimization

Qualifications

• 12+ years in performance-based digital marketing.
• Expert-level mastery of Google Ads, Meta Ads Manager, and Salesforce/CRM.
• GA4 and multi-touch attribution experience.
• AI-assisted data synthesis to build reports.
• Communicate digital strategy to Directors and VPs.
• Travel up to 15% for reviews and conferences.

Skills

Performance-based marketing

Budget management

Revenue impact prioritization

AI/data literacy

Executive communication

Discipline and focus

Tools

Google Ads

Meta Ads Manager

Salesforce/CRM

GA4

Multi-touch attribution

Job description

Requirements

• Experience: 12+ years in performance-based digital marketing, specifically managing large-scale budgets in a high-growth environment.
• Technical Proficiency: Expert-level mastery of Google Ads, Meta Ads Manager, and Salesforce/CRM. Experience with Google Analytics 4 (GA4) and multi-touch attribution models.
• The Triage Mindset: A natural inclination for rapid-fire problem-solving and the ability to prioritize tasks based on their immediate impact on revenue.
• AI/Data Literacy: Proficiency in using AI-assisted tools for data synthesis and program building. You should be comfortable using AI to build reports and find leaks in the funnel.
• Communication: Exceptional ability to convey digital strategy to non-technical stakeholders, including Directors and VPs.
• Operational Tech Proficiency: Ability to perform standard office duties, including prolonged periods of sitting or standing at a desk and working on a computer.
• Visual & Mental Focus: Must be able to maintain high levels of concentration while reviewing complex technical audits, code, and data dashboards.
• Communication: Ability to interact, present, and facilitate in person and virtual meetings with internal teams and external agency partners.
• Travel: Occasional travel (up to 15%) for agency reviews, industry conferences, or national strategy sessions.