Sr Manager, Crew Tracking

American Airlines; Fort Worth (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Employee discounts

Job summary

American Airlines is seeking a senior Crew Scheduling Leader in Fort Worth, TX to oversee a 100+ staff in a 24/7 operation. The role ensures flight crews stay compliant and available, while guiding teams to meet complex operational goals.

You will implement procedures, manage staffing, and collaborate with Inflight, Labor Relations, and cross-functional teams to optimize recovery after disruptions and support ongoing training and development.

Qualifications

• Bachelor's degree or equivalent experience.
• 7 years of related experience.
• Operational experience with a focus on continuous improvement in processes and leadership.
• 5 years of leadership experience in crew operations or customer service.

Responsibilities

• Responsible for the successful tracking of our flight crews ensuring they remain legal and available to complete their sequences
• Implement procedures and practices for accomplishing departmental objectives and maintaining contractual compliance
• Responsible for internal staffing levels ensuring there is coverage to support the operational plan
• Leverage data or reporting to recommend optimal solutions for complex challenges
• Lead a team of supervisors helping them to develop as leaders of people, guiding them to do so in a way that allows them to effectively meet operational goals
• Works closely with Inflight and Flight Labor Relations, IOC Leadership, Safety and Regulatory, APFA and APA teams
• Partner with IOC Technology and IOC Analytics team to continue improving speed to recovery following IROPS
• Drives the onboarding process, which includes all aspects of the selection process, and the support of the training program for new hires
• Leads, supports, and motivates their team in their stated career progression, which includes providing opportunities for them to apply learned skills

Skills

Organizational skills

Analytical skills

Leadership

Multitasking

Supervisory experience

Customer service

Cross-functional collaboration

APA/APFA knowledge

Education

Bachelor's degree or equivalent experience

Job description

Location:Integrated Operations Ctr (DFW-SV02)
Cities:Fort Worth - TX
Requisition ID:87888

Job Description

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Crew Scheduling Team within the Integrated Operations Division.
• Responsible for leading a staff of 100+ Crew Coordinators, Crew Trackers, Crew Tracking Supervisors, and Crew Schedule Managers on Duty in a 24/7 operational environment

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever itis deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Responsible for the successful tracking of our flight crews ensuring they remain legal and available to complete their sequences
• Implement procedures and practices for accomplishing departmental objectives and maintaining contractual compliance
• Responsible for internal staffing levels ensuring there is coverage to support the operational plan
• Leverage data or reporting to recommend optimal solutions for complex challenges
• Lead a team of supervisors helping them to develop as leaders of people, guiding them to do so in a way that allows them to effectively meet operational goals
• Works closely with Inflight and Flight Labor Relations, IOC Leadership, Safety and Regulatory, APFA and APA teams
• Partner with IOC Technology and IOC Analytics team to continue improving speed to recovery following IROPS
• Drives the onboarding process, which includes all aspects of the selection process, and the support of the training program for new hires
• Leads, supports, and motivates their team in their stated career progression, which includes providing opportunities for them to apply learned skills

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelors degree or equivalent experience
• 7 years of related experience

Preferred Qualifications- Education & Prior Job Experience

• Operational experience, particularly with a focus on continuous improvement in both processes and leadership
• 5 years of leadership experience in crew operations or customer service

Skills, Licenses & Certifications

• Superior organizational, analytical and leadership skills
• Ability to concurrently handle multiple responsibilities
• Previous supervisory experience
• Must pass background reference check and criminal fingerprint check
• Ability to respond to customer inquiries, provide appropriate solutions and follow up to ensure resolution
• Work with cross-functional teams to identify unique department needs while balancing overall employee
• engagement
• Extensive working knowledge of the APA/APFA working agreement, crew scheduling procedures and related Federal Air Regulations preferred
• General knowledge of Company policies, procedures, and programs

What you’ll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.